Categories

Entries open on June 10th, 2025.

Please click the buttons below to view the category criteria and enter via our online entry form.

Before submitting your entry, please read the HOW TO ENTER page for our Items Checklist and Step-by-Step Guide, and download our free ENTRY GUIDE! You can find the full category criteria by clicking through to your category below or by downloading the free ENTRY GUIDE PDF.

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CX Impact in Utilities & Healthcare

CX Leader 2025

CX Champion 2025

Best Use of Data Analytics in CX

CX Impact in Transport, Logistics & Delivery

CX Impact in Tourism & Hospitality

CX Impact in Pharmacy/Health

CX Impact in Food/Drink

CX Impact in Entertainment & Leisure

CX Team of the Year

CX Rising Star of the Year

Best Use of Technology

CX Impact in Technology, Media & Telecoms

CX Impact in Financial Services

CX Impact in Retail

CX Impact in Professional Services

CX Impact in Government & Public Sector

Digital Impact in CX

Best Use of Customer Insights to Improve CX

Best Customer Loyalty & Reward Programme

Best Innovation in CX