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Irish CX Impact Awards 2026 now accepting entries

Entries are now open for the Irish CX Impact Awards 2026, with Ireland's customer experience sector invited to submit across 27 categories ahead of the 24 July deadline. Winners will be announced at the awards gala on 4 November 2026 at the Crowne Plaza Hotel, Santry, where outstanding achievement in customer experience will be celebrated before hundreds of senior executives.

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Built on Trust: How Irish Organisations Can Turn Business's Global Reputation Into a Customer Experience Advantage in 2026
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Intercom rebrands as Fin to reflect shift toward AI-first customer engagement platform
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bonkers.ie shortlisted for Digital Impact in CX at Irish CX Impact Awards 2025

Casting back to the Irish CX Impact Awards 2025, bonkers.ie was shortlisted for the Digital Impact in CX award for a platform overhaul that made switching energy and financial products a significantly smoother experience for Irish consumers, producing a 24 percent year-on-year increase in completed switches and a measurable reduction in bounce rates. As the 2026 cycle draws closer, bonkers.ie's demonstration that a more intuitive digital journey produces direct and quantifiable gains in customer outcomes sets a meaningful benchmark for the organisations now preparing their entries.

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3Dental shortlisted for Most Engaging Employee Programme at Irish CX Impact Awards 2025

Revisiting the Irish CX Impact Awards 2025, 3Dental was shortlisted last year for the Most Engaging Employee Programme award for a dental nurse development initiative that reimagined how onboarding, continuous professional development, and career progression could be structured to elevate both employee engagement and the quality of customer experience delivered across the organisation. As the 2026 cycle approaches, the standard 3Dental brought to the shortlist sets a meaningful benchmark for the organisations now preparing to make their case.

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Millies Beauty shortlisted for CX Team of the Year at Irish CX Impact Awards 2025

Looking back to the Irish CX Impact Awards 2025, Millies Beauty was shortlisted for the CX Team of the Year award for a customer experience approach that went beyond transactional service delivery to build a community around expert-led guidance, seamless interaction, and the kind of trust that converts satisfied customers into genuine brand advocates. As the 2026 cycle draws closer, the standard Millies Beauty brought to the shortlist sets a meaningful benchmark for the teams now preparing to make their case.

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Cresta and Atento unite to scale hybrid human-AI customer experience across the Americas

ContactPoint 360 launches AI-operated model to reposition customer experience as a growth driver

DNA Payments and OnePlusTwo partner to bring self-service kiosk technology to UK hospitality and retail SMEs

TravelX appoints Asia Pacific director to advance airline customer experience capabilities

Omnichat transforms into AI-native platform to advance customer experience automation

Scorebuddy launches quarterly report tracking customer experience intelligence trends

Thunes partners with WireBarley to enhance cross-border payment customer experience

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The Irish CX Impact Awards 2026

November 4th, 2026

Crowne Plaza Hotel, Santry

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