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Irish CX Impact Awards 2026 reveals shortlist ahead of November ceremony

The Irish CX Impact Awards 2026 has revealed its shortlist ahead of the awards ceremony on 4 November 2026 at the Crowne Plaza Hotel, Santry, naming finalists across 22 categories drawn from financial services, utilities, retail, technology, healthcare, and public sector organisations recognised for excellence in customer experience, customer satisfaction, and service innovation across Ireland. With entries assessed by an independent panel of CX professionals, the programme continues to stand as Ireland's most trusted platform for recognising outstanding achievement in customer experience and customer-centric strategy.

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Brian O'Flynn announced as judge for Irish CX Impact Awards 2026

Brian O'Flynn, Director at Capventis, joins the judging panel for the Irish CX Impact Awards 2026, bringing more than 25 years of experience across Experience Management, Data Analytics, CRM, Digital Solutions and programme and project management, alongside academic qualifications in Marketing and Computer Science. As a seasoned solutions delivery expert at Capventis, O'Flynn brings a strong focus on design, business engagement, solution architecting, change management and successful project delivery to the evaluation process.

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Agnieszka Jozwiak appointed Judging Coordinator for Irish CX Impact Awards 2026

Agnieszka Jozwiak, Customer Experience Consulting and Advisory leader and Board member of CXPA Ireland, joins the judging panel for the Irish CX Impact Awards 2026 as Judging Coordinator, bringing over 15 years of experience in experience management, service design, and business operating model transformation to oversee the evaluation process. As Head of Judging since the programme's inaugural edition in 2018, Jozwiak contributes an unmatched command of the awards' evaluation standards and a career-long commitment to advancing customer experience management practices across Ireland and the global CX community.

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Irish CX Impact Awards 2026 entries closing soon

Entries for the Irish CX Impact Awards 2026 are closing on 14 August, with Ireland's customer experience community invited to submit across 27 categories spanning customer service, digital experience, customer loyalty, and service excellence. Winners will be announced at the awards gala on 4 November 2026 at the Crowne Plaza Hotel, Santry, where outstanding achievement in customer experience will be celebrated before hundreds of senior executives.

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