Featured

Jenny McCoy joins judging panel for Irish CX Impact Awards 2026

Jenny McCoy, Head of Customer Experience at the Irish Management Institute, joins the judging panel for the Irish CX Impact Awards 2026, bringing over 20 years of experience in customer experience design, service delivery, and continuous improvement to the programme. As the architect of IMI's customer experience strategy and a practising Executive Coach, McCoy contributes a perspective that connects operational rigour with the human and organisational factors that drive CX excellence.

Read More →
Editor's Pick

The Human Edge: Why Empathy Is the Most Commercially Powerful CX Strategy Available to Irish Organisations in 2026
Editor's Pick

Experian launches Agent Operating System to bring trusted agentic AI to financial services decisioning
Editor's Pick

Bank of Ireland invests €20 million in digital lending hub to accelerate SME borrowing experience
Insights Insights Insights

Intercom shortlisted for Best Use of AI in Customer Experience at Irish CX Impact Awards 2025

In a throwback to the Irish CX Impact Awards 2025, Intercom was shortlisted for the Best Use of AI in Customer Experience award for deploying Fin, its AI support agent, as the primary engine of a customer service transformation that resolved 81 percent of customer issues autonomously while enabling round-the-clock support at a scale its human team alone could not have sustained. As the 2026 cycle draws closer, Intercom's demonstration that an AI-first support strategy can simultaneously improve customer outcomes and reshape how human teams contribute sets a meaningful benchmark for the organisations now preparing their entries.

Learn More →
Insights Insights Insights

Clubs to Hire shortlisted for Best Use of Customer Feedback & Insights to Improve CX at Irish CX Impact Awards 2025

Turning back the clock to the Irish CX Impact Awards 2025, Clubs to Hire was shortlisted for the Best Use of Customer Feedback & Insights to Improve CX award for a customer-led approach to removing one of golf travel's most persistent pain points, using insight to build a rental model spanning 24 strategic locations across the globe that has measurably changed how travelling golfers experience the game. As the 2026 cycle draws closer, Clubs to Hire's demonstration that listening carefully to customers and acting decisively on what they reveal can produce a genuinely differentiated service sets a meaningful benchmark for the organisations now preparing their entries.

Learn More →
Insights Insights Insights

Irish CX Impact Awards 2026 now accepting entries

Entries are now open for the Irish CX Impact Awards 2026, with Ireland's customer experience sector invited to submit across 27 categories ahead of the 24 July deadline. Winners will be announced at the awards gala on 4 November 2026 at the Crowne Plaza Hotel, Santry, where outstanding achievement in customer experience will be celebrated before hundreds of senior executives.

Learn More →

Evonik opens integrated Beauty Science and Innovation Centre in Shanghai to deepen customer collaboration across Asia

Teleperformance expands TP.ai Data Services across eight Asia-Pacific markets to meet enterprise AI compliance demand

AMCS Group names Eric S. Walsh as chief executive to drive global growth and customer experience delivery

Philippines contact centre body rebrands as CXAP to reflect sector's shift toward AI-enabled customer experience

Capacity launches AI Analytics Assistant to give CX teams instant access to interaction data insights

Radius partners with Five9 to deliver AI-powered contact centre platform for enterprise customer experience

Salesforce highlights Agent360 growth in Singapore as firms improve CX with AI

Discover What's Happening

View our events →

The Irish CX Impact Awards 2026

The Irish CX Impact Awards 2026

November 4th, 2026

Crowne Plaza Hotel, Santry

Sponsor an Award →
Customer Experience Insights, Straight to Your Inbox

Explore our newsletters

Join our Newsletter to receive the latest industry trends, expert tips, and exclusive insights delivered straight to your inbox!