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Klearcom claims double honours at the Irish CX Impact Awards 2025

In review of a notable milestone from last year, Klearcom won both Best Innovation in CX and CX Impact in Technology, Media & Telecoms at the Irish CX Impact Awards 2025, recognised for an AI-powered platform that is fundamentally changing how enterprise clients identify, test, and resolve failures within IVR call flows. The double recognition reflects the standard the Irish CX Impact Awards set for technology-driven entries, with Klearcom setting benchmarks as the 2026 cycle draws near.

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UPG relaunches WhatsApp service to enhance truck factor customer experience
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The Jockey Club partners with Levy to revolutionise racegoer customer experience
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Open for Business: How Irish Organisations Can Turn Rising CX Confidence Into Lasting Loyalty
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ESB Networks wins Best Customer Loyalty & Reward Programme at Irish CX Impact Awards 2025

In a throwback to last year's Irish CX Impact Awards, ESB Networks claimed the Best Customer Loyalty & Reward Programme award for its innovative "Is This a Good Time?" initiative, which blended behavioural science, gamification, and cutting-edge technology to drive meaningful customer engagement. The purpose-driven programme demonstrated strong evidence of behavioural change while aligning directly with Ireland's Net Zero goals, earning high praise from the judging panel. As the 2026 awards approaches, the win positioned ESB Networks as a benchmark for loyalty initiatives that deliver impact beyond the customer relationship and into the wider community.

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ptsb wins Best Use of Customer Feedback and Insights to Improve CX at Irish CX Impact Awards 2025

Recognised for its dynamic and evidence-backed approach to customer-led strategy last year, ptsb was named winner of Best Use of Customer Feedback and Insights to Improve CX at the Irish CX Impact Awards 2025, celebrated for embedding customer-centricity across every level of the organisation. Their CX Strategy Programme now sets a compelling benchmark for feedback-driven transformation as Ireland's customer experience community looks ahead to the 2026 awards cycle.

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Three Ireland wins Best Online Experience & User Interface at Irish CX Impact Awards 2025

Singled out for delivering a future-ready digital platform in 2025, Three Ireland secured the Best Online Experience & User Interface award at the Irish CX Impact Awards 2025, recognised for a comprehensive platform overhaul that placed customer feedback at the centre of every design decision. Rather than applying incremental updates, Three Ireland stripped its existing platform back to fundamentals, gathering real user feedback to identify and address the pain points that most affected everyday interactions. The rebuilt experience prioritised ease of use across every customer touchpoint, with the transformation documented through compelling before-and-after evidence that demonstrated tangible gains in both functionality and customer satisfaction.

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Creative Realities appoints CXO to advance software-first customer experience strategy

Aigens deploys WeChat ordering to enhance Honeymoon Dessert customer experience

Riviera Travel creates CXO role to enhance integrated customer experience delivery

Globe Teleservices partners with MPT to enhance messaging customer experience

Kathy Ireland invests in Capacity to advance AI-driven customer experience automation

Quantiphi acquires Candyspace to enhance customer experience capabilities

Zendesk acquires Forethought to boost agentic customer experience automation

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November 6th, 2026

Royal Marine Hotel, Dun Laoghaire

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