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Tara Martin named as judge for Irish CX Impact Awards 2026

Tara Martin, Vice-President of Customer Success at RentalMatics, joins the judging panel for the Irish CX Impact Awards 2026, bringing over two decades of customer experience design, business development, and digital transformation expertise spanning Fortune 500 corporate leadership at Hertz International and startup strategy at RentalMatics. A recipient of Hertz International's Global Leadership Award, Martin contributes a cross-sector perspective on customer success strategy and operational excellence to the evaluation process.

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How the Consumer Protection Code 2025 Converts CX Investment into Regulatory Advantage for Irish Financial Services
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Enfuce enters Irish market through Payac partnership to modernise credit union card processing for 275,000 members
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Salesforce acquires Dublin-founded Fin in $3.6 billion deal to strengthen agentic customer service capability
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CSG's Evin Conway confirmed as judge for Irish CX Impact Awards 2026

Evin Conway, Customer Experience Leader at CSG, joins the judging panel for the Irish CX Impact Awards 2026, bringing over 20 years of expertise in strategic transformation, governance, and global CX team leadership across organisations including Ibec, Coupa, Salesforce, and Citrix. A Masters-qualified strategist and board director whose leadership at Ibec earned the B2B Customer Experience of the Year award at the Irish CX Awards 2024, Conway contributes a proven track record of delivering measurable CX outcomes to the evaluation process.

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Jenny McCoy joins judging panel for Irish CX Impact Awards 2026

Jenny McCoy, Head of Customer Experience at the Irish Management Institute, joins the judging panel for the Irish CX Impact Awards 2026, bringing over 20 years of experience in customer experience design, service delivery, and continuous improvement to the programme. As the architect of IMI's customer experience strategy and a practising Executive Coach, McCoy contributes a perspective that connects operational rigour with the human and organisational factors that drive CX excellence.

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Intercom shortlisted for Best Use of AI in Customer Experience at Irish CX Impact Awards 2025

In a throwback to the Irish CX Impact Awards 2025, Intercom was shortlisted for the Best Use of AI in Customer Experience award for deploying Fin, its AI support agent, as the primary engine of a customer service transformation that resolved 81 percent of customer issues autonomously while enabling round-the-clock support at a scale its human team alone could not have sustained. As the 2026 cycle draws closer, Intercom's demonstration that an AI-first support strategy can simultaneously improve customer outcomes and reshape how human teams contribute sets a meaningful benchmark for the organisations now preparing their entries.

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Kyndryl rolls out AI Orchestration for Business to coordinate agentic workflows across enterprise customer operations

Gulfstream opens dedicated Singapore customer support centre to strengthen Asia-Pacific service experience

WHSmith deploys SOLUM electronic shelf labels across Heathrow flagship stores to sharpen travel retail customer experience

GOCare appoints Patrick Kelly as CTO to advance AI-powered subscriber experience platform

Pegasystems unveils Customer Engagement Studio to unify AI agents and accelerate personalised campaign delivery

Lloyds Banking Group deploys Microsoft 365 E7 to scale agentic AI across customer and colleague experience

Evonik opens integrated Beauty Science and Innovation Centre in Shanghai to deepen customer collaboration across Asia

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The Irish CX Impact Awards 2026

The Irish CX Impact Awards 2026

November 4th, 2026

Crowne Plaza Hotel, Santry

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