Past Judges
Judged by the Industry's Elite: The Irish CX Impact Awards Our esteemed panel of past judges is composed of renowned experts who have made significant contributions to customer experience. They come from diverse backgrounds in academia, business, and related sectors, bringing a wealth of knowledge and experience to the judging process. Their involvement ensures that entries are evaluated by the highest standards of excellence, objectivity, and fairness. The calibre of our past judges is a testament to the rigorous and impartial nature of the awards.
Paul Allen
Head of Customer Experience, AIB
Joanne Boyle
Head of Customer Experience, AXA Insurance
Jennifer Brennan
CEO, Thrive Marketing
Tatiana Brudiu
QA Manager, EIR
Charlotte Buckley
CX manager, Musgrave
Gavin Carpenter
Chief Executive Officer, Phonovation
John Carroll
Marketing Manager - Irish Distillers Brand Homes, Irish Distillers Pernod Ricard
Jamie Coleman
VP Customer Experience, Quest Software
Ronika Chakrabarti
Associate Professor in Marketing, Trinity Business School
Rachael Corcoran
Director, Digital Engagement Lead Ireland, EPAM Systems
Lynn Drumgoole
Head of Commercial & CX, Pinergy
Barbara Duffy
Customer Experience Manager, Irish Life Health
Tim Farmer
Managing Director, W5 Marketing Intelligence Limited
Sarah Gallagher
Head of Customer Experience, RSA Group
Patricia Greene
Head of Communications, Volvo Car Ireland
Yvonne Harris
Head of Customer Operations, Irish Water
Agnieszka Anna Jozwiak (Judging Co-ordinator)
Customer Experience Consulting & Advisory, CXPA Ireland
Patricia Kane
Former Director of Customer Experience, Paddy Power Betfair
Colin Kennedy
Executive Director & CIO, DPD Ireland
Liam Kenny
Chair, CXPA Ireland & Manager Customer Experience Transformation, Iarnród Éireann Irish Rail
Shane Lynn
CEO, EdgeTier
Marie Lyster
Customer Experience Manager , Gas Networks Ireland
Sarah Maddock
Customer and Contract Service Delivery Manager, Transport Infrastructure Ireland
Diane Magers
Chief Experience Officer, Experience Catalysts
Tara Martin
Vice-President Customer Success, RentalMatics
Terri McCarthy
Head of Customer Experience, Insights and Analytics, Allianz Ireland
Jenny McCoy
Head of Customer Experience, Irish Management Institute
Aideen McGrath
Head up PR, Communications, and Campaigns, Laya Healthcare
Michael McCarthy
VP Customer, Virgin Media Ireland
Terri McCarthy
Independent Consultant, The Experience Edge
Kerri McCaughey
Head of Customer Centricity, KBC Bank Ireland
Susan McNulty
CX Transformation Consultant
Kari Mickelson
Global Customer Experience Lead, MoneyGram International
Alison Moore
National Customer Experience Manager, Kuehne + Nagel
Lisa Nance
Senior Vice President, Manager, Client Experience, Texas Capital Bank
Ann Marie O'Donnell
Customer Strategy Director, Actavo
Brian O'Flynn
Director, Capventis
Gerard O’Neill
Chairman, Amárach Research FMII
Susan Osbourne
Independent Customer Experience Consultant
Anne-Marie Reen
Associate Director, European Medical Information, Eli Lilly
Thomas Reby
Head of Hardware & Google Store , Google
Jan Richards
Head of Customer Experience, Irish Life Group
Trevor Rodgers
Learning & Development Business Partner, Eason
Stuart Russell
Customer Experience Manager, permanent tsb
Ifah Sivak
Director of Operations and Strategy, SumUp
Mark Slatin
Senior Vice President and Director of Client Experience, Sandy Spring Bank
Gabe Smith
CCXP Content Manager, CXPA
Eddie Stack
CX Director, Insight6
Cathy Summers
Chairperson of CX Impact Judging, The CX Company
Maria Svejdar
Head of Marketing, Communications and Customer Experience (CX), GS1 Ireland
Deirdre Wafer
EMEA & LATAM Marketing Insights Manager, Linkedin
Lorraine Walsh
Director of Customer Experience, Laya Healthcare
Jonathan Ward
Managing Director, Mothercare Ireland
Pat Watt
Director of Sales & Marketing, McKesson Ireland
Rosita Wolfe
Head of Marketing and Communications, National Concert Hall
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