CX Manager of the Year

HOW DO I ENTER?

Visit our 'How to Enter' page for our Items Checklist & Step-by-Step Guide. CLICK HERE.

Once you have created your PDF submission and you have all items in the Items Checklist, submit your entry via the Online Entry Form. CLICK HERE.

This award recognises a Customer Experience Manager who has made an outstanding contribution to the success of their team, the customer journey, and the wider organisation over the past 12 months. The individual will have demonstrated visionary leadership, measurable CX impact, and a commitment to embedding customer-first thinking throughout the business. Nominations may be submitted by the CX Manager themselves or by a third party (with the nominee’s permission). Judges will be looking for a well-rounded submission that combines strategic thinking, collaboration, innovation, and results. Entry is by a 5-page A4 submission. Judges will be looking for clearly presented, evidence-based responses that address the following criteria:

  • Career Summary: Provide an overview of the nominee’s career in customer experience or related fields, including their current role, key responsibilities, and relevant qualifications or training.
  • Impact on the CX Team: Describe how the nominee has contributed to their team’s performance over the last 12 months—this may include team development, coaching, goal setting, or delivering key service improvements.
  • Impact on the Organisation: Show how the nominee’s work has benefited the broader organisation. Include details of a major initiative, transformation, or programme they led, and provide measurable outcomes (e.g. improved NPS, retention, service scores, or efficiency).
  • Leadership: Explain how the nominee has demonstrated leadership—whether by inspiring others, leading through change, mentoring future CX leaders, or promoting a culture of customer excellence.
  • Engagement & Communication: Detail how the nominee has engaged with other departments and the wider business to champion the customer voice. Include innovative communication methods, stakeholder collaboration, or knowledge-sharing initiatives.
  • Other Supporting Information: Add any other statements or facts that strengthen the entry—such as external recognition, client or customer testimonials, or a supporting letter from a senior leader or department head.