CX Team of the Year

This award recognises a team of people who have worked together to achieve significant improvements in their customer experience. The team may be a group of people within a specific function, or a group made up of people from across different functions. The team will have demonstrated initiative, teamwork, creativity, and leadership to deliver change and improvement in customer experience. Entry is by a five A4 page submission; the judges will be looking for clear information backed up by facts that pays particular attention to the criteria listed below.

• Team background: Please outline the members of the team, including definition of roles, allocation of tasks, skills and expertise and how the team worked together.
• Projects and initiatives: Summarise the projects and initiatives the team have worked together on over the past 12 months including objectives, activity and results.
• Teamwork: Outline any challenges faced and how the team demonstrated collaboration, creativity and flexibility to overcome them.
• Contributions and Achievements: Summarise the contribution and achievements of the team in this period demonstrating how they added practical value to their organisation and to the customer.
• Other facts & statements: Please include any other statements or facts that support the entry, including testimonials where possible.