CX Team of the Year


Visit our 'How to Enter' page for our Items Checklist & Step-by-Step Guide. CLICK HERE.

Once you have created your PDF submission and you have all items in the Items Checklist, submit your entry via the Online Entry Form. CLICK HERE.

This award recognises a team of people who have worked together to achieve significant improvements in their customer experience. The team may be a group of people within a specific function, or a group made up of people from across different functions. The team will have demonstrated initiative, teamwork, creativity, and leadership to deliver change and improvement in customer experience. Entry is by a five A4 page submission; the judges will be looking for clear information backed up by facts that pays particular attention to the criteria listed below.

Entry is by a 5-page A4 PDF submission; the judges will be looking for a clear plan and evidence that it is delivering on core objectives, paying attention to the criteria listed below.

  • Team background: Please outline the members of the team, including definition of roles, allocation of tasks, skills and expertise and how the team worked together.
  • Projects and initiatives: Summarise the projects and initiatives the team have worked together on over the past 12 months including objectives, activity and results.
  • Teamwork: Outline any challenges faced and how the team demonstrated collaboration, creativity and flexibility to overcome them.
  • Contributions and Achievements: Summarise the contribution and achievements of the team in this period demonstrating how they added practical value to their organisation and to the customer.
  • Other facts & statements: Please include any other statements or facts that support the entry, including testimonials where possible.