Shortlist
CX Champion
WINNER::
Bank of Ireland
CX Leader 2023
RECIPIENT::
Bernard Mooney
CX Team of the Year
WINNER:
ESB Network
FINALISTS:
- Circit
- DX Team - Electric Ireland
- ESB Network
- eServices - SSE Airtricity
- OTC Team - Diageo Ireland
- Queen's Accommodation - Queen's University Belfast
CX Rising Star of the Year
WINNER:
April Durnin - AIB
FINALISTS:
- April Durnin - AIB
- Clódagh Moynihan - Oakview Early Years Services
- Kristina De St Maurice - Fragomen Ireland
CX Impact in Food/Drink
WINNER:
Diageo Ireland
FINALISTS:
- Diageo Ireland
- Freshly Chopped
CX Impact in Retail
WINNER:
Shaws Department Stores
FINALISTS:
- Eason
- Kylemore Cars
- LOCO Scooters
- Saltmarine Cars
- Shaws Department Stores
CX Impact in Tourism & Hospitality
WINNER:
Trinity Brand Commercial Services
FINALISTS:
- The Convention Centre Dublin
- Trinity Brand Commercial Services
CX Impact in Transport, Logistics & Delivery
WINNER:
Aer Lingus
FINALISTS:
- Aer Lingus
- Bus Éireann
- Coll-8 Logistics
- Fastway
CX Impact in Utilities & Services
WINNER:
Calor
FINALISTS:
- Calor
- Electric Ireland
- Gas Networks Ireland
- Magnet+
- SSE Airtricity
CX Impact in Government & Public Sector
WINNER:
Gas Networks Ireland
FINALISTS:
- Gas Networks Ireland
- National Rehabilitation Hospital
- Passport Service, Department of Foreign Affairs
CX Impact in Pharmacy/Health
WINNER:
Leckey
FINALISTS:
- AllView Healthcare
- Kara Connect
- Leckey
- National Rehabilitation Hospital
CX Impact in Financial Services
WINNER:
Bank of Ireland
FINALISTS:
- 123.ie
- Bank of Ireland
- Liberty Insurance
CX Impact in Professional Services
WINNER:
Fragomen Ireland
FINALISTS:
- Accountant Online
- Fragomen Ireland
- Oakview Early Years Services
- Pennypop
Best Use of Customer Insights to Improve CX
WINNER:
ESB Networks
FINALISTS:
- Aer Lingus
- Bank of Ireland Global Markets
- Calor
- Dubarry of Ireland
- ESB Networks
Digital Impact in CX
WINNER:
Kara Connect
FINALISTS:
- Academic Registry, University of Limerick
- Electric Ireland
- ESB Networks
- Kara Connect
Best Use of Technology
WINNER:
Comfort Keepers Homecare Ireland
FINALISTS:
- Comfort Keepers Homecare Ireland
- Freshly Chopped
Best Customer Loyalty & Reward Programme
WINNER:
Electric Ireland Rewards Programme
FINALISTS:
- Aer Lingus
- Electric Ireland Rewards Programme
- Gas Networks Ireland
- Kara Connect
Best Innovation in CX
WINNER:
Oakview Early Years Services
FINALISTS:
- New Ireland
- Oakview Early Years Services