2024 Winners
CX Champion 2024
WINNER:
Mason Hayes & Curran
CX Leader 2024
RECIPIENT:
Laura O’Toole
CX Team of the Year
WINNER:
Allied Irish Banks
FINALISTS:
-
Allied Irish Banks
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Bus Éireann
-
Cornmarket Group Financial Services
-
Millies.ie
-
Sky Ireland
Sponsored by:
CX Rising Star of the Year
WINNER:
Bus Éireann - Amy Collins
FINALISTS:
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ABTRAN - Laura Prendergast
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Bank of Ireland - Shauna Sheedy
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Bus Éireann - Amy Collins
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Impulse Recruitment - Sarah-Louise OToole Gallagher
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Sky Ireland - Phe Cashman
CX Impact in Retail
WINNER:
PTSB
FINALISTS:
-
D&M Garden Centre
-
Kylemore Cars
-
PTSB
CX Impact in Utilities & Healthcare
WINNER:
Resilience Healthcare
FINALISTS:
-
Bord Gáis Energy
-
Calor
-
Resilience Healthcare
Sponsored by:
Best Use of Technology
WINNER:
ESB Networks - Smart Meter Upgrade Rollout
FINALISTS:
-
ABTRAN - Migration to Amazon Connect
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AcornCloud
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ESB Networks - Smart Meter Upgrade Rollout
-
Klearcom
CX Impact in Financial Services
WINNER:
Allied Irish Banks - Re-Energising our Organisation Around our Customers
FINALISTS:
-
Allied Irish Banks - Re-Energising our Organisation Around our Customers
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Bank of Ireland
-
Cornmarket Group Financial Services
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PTSB
-
Rockwell Financial Management
-
RSA Group
-
Taxback International
CX Impact in Government & Public Sector
WINNER:
The Passport Service
FINALISTS:
-
Bus Éireann
-
Pobal
-
The Passport Service
Sponsored by:
Best Use of Customer Insights to Improve CX
WINNER:
Allied Irish Banks
FINALISTS:
-
Allied Irish Banks
-
Taxback International
-
Trinity College Dublin
CX Impact in Professional Services
WINNER:
Mason Hayes & Curran: Transforming Talent for Enhanced Client Service
FINALISTS:
-
Cornmarket Group Financial Services
-
Mason Hayes & Curran: Transforming Talent for Enhanced Client Service
CX Impact in Technology, Media & Telecoms
WINNER:
TestReach
FINALISTS:
-
Klearcom
-
TestReach
Best Innovation in CX
WINNER:
PTSB Protect
FINALISTS:
-
ABTRAN
-
Calor - Hack To The Future
-
Cornmarket Group Financial Services
-
Klearcom
-
Mason Hayes & Curran: Transforming Talent for Enhanced Client Service
-
PTSB Protect
Best Customer Loyalty & Reward Programme
WINNER:
Aer Lingus - AerClub
FINALISTS:
-
Aer Lingus - AerClub
-
Taxback International
Digital Impact in CX
WINNER:
ESB Networks
FINALISTS:
-
ABTRAN
-
Bord Gáis Energy - Digital-First Renewal
-
ESB Networks
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Mason Hayes & Curran: Ensuring Diversity and Inclusiveness in Internship Recruitment
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