2025 Winners

Celebrating the Winners of the 2025 Irish CX Impact Awards

We’re delighted to congratulate this year’s winners and finalists. The awards were presented at the Gala Ceremony on 4th December 2025 at the Royal Marine Hotel, Dun Laoghaire.

View Finalists by Category

CX Champion 2025

WINNER

Bank of Ireland

CX Leader 2025

RECIPIENT

Marc Giles, Head of Customer Experience, Aer Lingus

Customer Contact Centre of the Year

WINNER

Just Eat Takeaway.com

FINALISTS

BOYLE Sports

ESB Networks

Just Eat Takeaway.com

New Ireland Assurance

Best Customer-Centric Culture

WINNER

TestReach

FINALISTS

Allianz Ireland

Calor Gas

ptsb

TestReach

Most Engaging Employee Programme

WINNER

Electric Ireland - Customer Connect

Electric Ireland

FINALISTS

Dental Nurse CPD Programme

3Dental

Customer Connect

Electric Ireland

CX Manager of the Year

WINNER

FMI - Scott Maher

FMI

FINALISTS

Michael Duhy

ADEC Arise

Rachel Tiernan

BOYLE Sports

Scott Maher

FMI

Paddy McShane

STATSports Group

Seán Reid

Tive Inc

Geoff Keenan

Yuno Energy Group

CX Team of the Year - Large

WINNER

BOYLE Sports Customer Operations

BOYLE Sports

FINALISTS

BOYLE Sports Customer Operations

BOYLE Sports

Independent Travel Support Team

Bus Éireann

CX Team of the Year

WINNER

FMI - Bus Eireann School Transport Team

FMI

FINALISTS

ComReg Team

ADEC Arise

Bus Eireann School Transport Team

FMI

Millies Beauty

Millies Beauty Ltd

ptsb

ptsb

TestReach

TestReach

Yuno Energy

Yuno Energy Group

CX Rising Star of the Year

WINNER

Flogas Ireland - Kerry McGrath

Flogas Ireland Ltd.

FINALISTS

Kerry McGrath

Flogas Ireland Ltd.

Aoibhe Murphy

Musgrave Group

Seán Reid

Tive Inc

Best Use of AI in Customer Experience (CX)

WINNER

Vodafone - TOBi & Beyond

Vodafone

FINALISTS

Fin (by Intercom) – The AI Support Transformation

Fin (by Intercom)

Innovative Cloud-Based

Klearcom

TOBi & Beyond

Vodafone

Best Online Experience & User Interface

WINNER

Three Ireland - A Future-Ready Digital Experience

Three Ireland

FINALISTS

Waterways Ireland

All human

Seamless Digital Journey

bonkers.ie

A Future-Ready Digital Experience

Three Ireland

CX Impact in Retail & In-Store Experience

WINNER

Musgrave Group

FINALISTS

Musgrave Group

kylemorecars

Toyota Liffey Valley

Best Innovation in CX

WINNER

Klearcom

Klearcom

FINALISTS

Direct to Driver

bonkers.ie

Wide Fi Ireland’s First WiFi 7 System

eir

FMI & MyMilkman

FMI

Iarnród Éireann Irish Rail

Iarnród Éireann (Irish Rail) - IE - 006

Klearcom

Klearcom

Renewal Probability

Tive Inc

TOBi & GenAI: Enhancing CX

Vodafone

Digital Impact in CX

WINNER

Yuno Energy Group

FINALISTS

Bank of Ireland

bonkers.ie

Calor

Ernst & Young Ireland

ESB Networks

Yuno Energy Group

Best Use of Customer Feedback & Insights to Improve CX

WINNER

ptsb

FINALISTS

Clubs to Hire

ptsb

Best Use of Technology

WINNER

Toyota Sandyford

Toyota sandyford

FINALISTS

Toyota Sandyford

Toyota sandyford

AI-Powered Defect Detection

Valeo Vision Systems

Best Customer Loyalty & Reward Programme

WINNER

ESB Networks - "Is This a Good Time?"

ESB Networks

FINALISTS

AerClub Innovations in Loyalty

Aer Lingus

"Is This a Good Time?"

ESB Networks

CX Impact in Utilities

WINNER

Yuno Energy Group

FINALISTS

bonkers.ie

Calor

Yuno Energy Group

CX Impact in Financial Services

WINNER

Bank of Ireland

FINALISTS

Bank of Ireland

Intact Insurance

CX Impact in Public & Professional Services

WINNER

STATSports Group

FINALISTS

STATSports Group

The Passport Service

CX Impact in Technology, Media & Telecoms

WINNER

Klearcom

FINALISTS

Klearcom

TestReach

Vodafone