2024 Shortlist

CX Champion 2024

The winner of this award will be announced at the awards ceremony.

CX Leader 2024

The recipient of this award will be announced at the awards ceremony.

CX Team of the Year

FINALISTS:

  • Allied Irish Banks Allied Irish Banks
  • Bus Éireann Bus Éireann
  • Cornmarket Group Financial Services Cornmarket Group Financial Services
  • Millies.ie Millies.ie
  • Sky Ireland Sky Ireland

Sponsored by:

Abtran

CX Rising Star of the Year

FINALISTS:

  • ABTRAN - Laura Prendergast ABTRAN - Laura Prendergast
  • Bank of Ireland - Shauna Sheedy Bank of Ireland - Shauna Sheedy
  • Bus Éireann - Amy Collins Bus Éireann - Amy Collins
  • Impulse Recruitment - Sarah-Louise OToole Gallagher Impulse Recruitment - Sarah-Louise OToole Gallagher
  • Sky Ireland - Phe Cashman Sky Ireland - Phe Cashman

CX Impact in Retail

FINALISTS:

  • D&M Garden Centre D&M Garden Centre
  • Kylemore Cars Kylemore Cars
  • PTSB PTSB

CX Impact in Utilities & Healthcare

FINALISTS:

  • Bord Gáis Energy Bord Gáis Energy
  • Calor Calor
  • Resilience Healthcare Resilience Healthcare

Sponsored by:

Workair

Best Use of Technology

FINALISTS:

  • ABTRAN - Migration to Amazon Connect ABTRAN - Migration to Amazon Connect
  • AcornCloud AcornCloud
  • ESB Networks - Smart Meter Upgrade Rollout ESB Networks - Smart Meter Upgrade Rollout
  • Klearcom Klearcom

CX Impact in Financial Services

FINALISTS:

  • Allied Irish Banks - Re-Energising our Organisation Around our Customers Allied Irish Banks - Re-Energising our Organisation Around our Customers
  • Bank of Ireland Bank of Ireland
  • Cornmarket Group Financial Services Cornmarket Group Financial Services
  • PTSB PTSB
  • Rockwell Financial Management Rockwell Financial Management
  • RSA Group RSA Group
  • Taxback International Taxback International

CX Impact in Government & Public Sector

FINALISTS:

  • Bus Éireann Bus Éireann
  • Pobal Pobal
  • The Passport Service The Passport Service

Sponsored by:

Workair

Best Use of Customer Insights to Improve CX

FINALISTS:

  • Allied Irish Banks Allied Irish Banks
  • Taxback International Taxback International
  • Trinity College Dublin Trinity College Dublin

CX Impact in Professional Services

FINALISTS:

  • Cornmarket Group Financial Services Cornmarket Group Financial Services
  • Mason Hayes & Curran: Transforming Talent for Enhanced Client Service Mason Hayes & Curran: Transforming Talent for Enhanced Client Service

CX Impact in Technology, Media & Telecoms

FINALISTS:

  • Klearcom Klearcom
  • TestReach TestReach

Best Innovation in CX

FINALISTS:

  • ABTRAN ABTRAN
  • Calor - Hack To The Future Calor - Hack To The Future
  • Cornmarket Group Financial Services Cornmarket Group Financial Services
  • Klearcom Klearcom
  • Mason Hayes & Curran: Transforming Talent for Enhanced Client Service Mason Hayes & Curran: Transforming Talent for Enhanced Client Service
  • PTSB Protect PTSB Protect

Best Customer Loyalty & Reward Programme

FINALISTS:

  • Aer Lingus - AerClub Aer Lingus - AerClub
  • Taxback International Taxback International

Digital Impact in CX

FINALISTS:

  • ABTRAN ABTRAN
  • Bord Gáis Energy - Digital-First Renewal Bord Gáis Energy - Digital-First Renewal
  • ESB Networks ESB Networks
  • Mason Hayes & Curran: Ensuring Diversity and Inclusiveness in Internship Recruitment Mason Hayes & Curran: Ensuring Diversity and Inclusiveness in Internship Recruitment