2026 Shortlist

Announcing the Finalists for the 2026 Irish CX Impact Awards We're delighted to reveal this year's shortlist. Winners will be announced at the Awards Ceremony on 4 November 2026 at the Crowne Plaza Hotel, Santry.

View Finalists by Category

CX Champion 2026

The winner of this award will be announced at the awards ceremony.

CX Leader 2026

The recipient of this award will be announced at the awards ceremony.

Best Customer Success Story

FINALISTS

Delcath Systems Ltd.

Dimply

Goodbody Clearstream

PTSB

TestReach

Wriggle Learning

Customer Contact Centre of the Year

FINALISTS

Allianz Ireland

Cornmarket

ESB Networks

FMI

SSE Airtricity

Yuno Energy Group

Best Customer-Centric Culture - SME

FINALISTS

HOMS Assist

HRLocker

Tesco Mobile Ireland

TestReach

Wriggle Learning

Best Customer-Centric Culture - Large

FINALISTS

Allianz Ireland

Bank of Ireland

Close Brothers Motor Finance

Cornmarket

Intact Insurance

Leonardo Hotels

PTSB

Most Engaging Employee Programme

FINALISTS

Allianz Ireland

Bank of Ireland

CPM Ireland

Gas Networks Ireland

Henry Schein

HRLocker

Leonardo Hotels

Otonomee

CX Manager of the Year

FINALISTS

Jennifer Higgins

Cornmarket

Miceal McEvoy

Vodafone supported by TP Ireland

CX Team of the Year - Large

FINALISTS

All Stars Squad

Allianz Ireland

PTSB

PTSB

SSE Airtricity

SSE Airtricity

Vodafone & TP Ireland

Vodafone supported by TP Ireland

CX Team of the Year

FINALISTS

Shared Services Team

ADEC Arise

The CX Forum

Cornmarket

Inbound Sales and Support Acquisition Team

FMI

Pepper Advantage Ireland

Pepper Advantage Ireland

TestReach

TestReach

Hypercare

Yuno Energy Group

CX Rising Star of the Year

FINALISTS

Michelle Murphy

Diligent

Caroline Quinlan

IBEC

Sharon Davis

Yuno Energy Group

Best Use of AI in Customer Experience (CX)

FINALISTS

Bord Gáis Energy

Dimply

McCarthy Insurance Group

Raylo

Best Online Experience & User Interface

FINALISTS

Bord Gáis Energy

Electric Ireland

ESB Networks

Manhattan Peanuts Ltd

McCarthy Insurance Group

Millies.ie

CX Impact in Retail & In-Store Experience

FINALISTS

PTSB

Tom Murphy Car Sales

Best Innovation in CX

FINALISTS

Manhattan Peanuts Ltd

McCarthy Insurance Group

Passport Services

Digital Impact in CX

FINALISTS

Bank of Ireland

Grant Thornton Ireland

Henry Schein

McCarthy Insurance Group

Yuno Energy Group

Best Use of Customer Feedback & Insights to Improve CX

FINALISTS

BORD GAIS

ESB Networks

Grant Thornton Ireland

Millies.ie

PTSB

Vodafone supported by TP Ireland

Best Use of Technology

FINALISTS

Denis Mahony Ltd

McCarthy Insurance Group

Sky Ireland

CX Impact in Utilities

FINALISTS

AES Recycling

CPM representing Electric Ireland

Gas Networks Ireland

SSE Airtricity

Yuno Energy Group

CX Impact in Financial Services

FINALISTS

Allianz Ireland

Bank of Ireland

Bank of Ireland

Close Brothers Motor Finance

Irish Life

MiFinity

Pepper Advantage Ireland

PTSB

Raylo

CX Impact in Public Sector & Professional Services

FINALISTS

ESB Networks

HOMS Assist

Passport Services

CX Impact in Technology, Media & Telecoms

FINALISTS

Sky Ireland

TestReach

WP Engine

CX Impact in Pharmacy/Healthcare

FINALISTS

Beacon Hospital

Alliance Medical Diagnostic Imaging

Delcath Systems Ltd.

Jamie Lloyd Pain Relief Clinic Ltd

Roche Injury Clinic

CX Impact in Food/Drink

FINALISTS

Compass Ireland

Manhattan Peanuts Ltd