2026 Winners

Celebrating the Winners of the 2026 Irish CX Impact Awards We're delighted to congratulate this year's winners and finalists. The awards were presented at the Gala Ceremony on 4 November, 2026 at the Crowne Plaza Hotel Santry.

View Finalists by Category

CX Champion 2026

WINNER

HOMS Assist

CX Leader 2026

RECIPIENT

Donal Murphy

Close Brothers Motor Finance

Best Customer Success Story

WINNER

TestReach

FINALISTS

Delcath Systems Ltd.

Dimply

Goodbody Clearstream

PTSB

TestReach

Wriggle Learning

Customer Contact Centre of the Year

WINNER

Allianz Ireland

FINALISTS

Allianz Ireland

Cornmarket

ESB Networks

FMI

SSE Airtricity

Yuno Energy Group

Best Customer-Centric Culture - SME

WINNER

Wriggle Learning

FINALISTS

HOMS Assist

HRLocker

Tesco Mobile Ireland

TestReach

Wriggle Learning

Best Customer-Centric Culture - Large

WINNER

Bank of Ireland

FINALISTS

Allianz Ireland

Bank of Ireland

Close Brothers Motor Finance

Cornmarket

123.ie (Intact)

Irish Life

Leonardo Hotels

PTSB

Most Engaging Employee Programme

WINNER

Henry Schein

FINALISTS

Allianz Ireland

Bank of Ireland

CPM Ireland

Gas Networks Ireland

Henry Schein

HRLocker

Leonardo Hotels

Otonomee

CX Manager of the Year

WINNER

Miceal McEvoy

Vodafone supported by TP Ireland

FINALISTS

Jennifer Higgins

Cornmarket

Miceal McEvoy

Vodafone supported by TP Ireland

CX Team of the Year - Large

WINNER

All Stars Squad

Allianz Ireland

FINALISTS

All Stars Squad

Allianz Ireland

Independent Travel Support Team

Bus Éireann

Customer Experience Team

PTSB

SSE Airtricity

SSE Airtricity

Vodafone & TP Ireland

Vodafone supported by TP Ireland

CX Team of the Year

WINNER

TestReach

TestReach

FINALISTS

Shared Services Team

ADEC Arise

The CX Forum

Cornmarket

Inbound Sales and Support Acquisition Team

FMI

Pepper Advantage Ireland

Pepper Advantage Ireland

TestReach

TestReach

Hypercare

Yuno Energy Group

CX Rising Star of the Year

WINNER

Caroline Quinlan

IBEC

FINALISTS

Michelle Murphy

Diligent

Caroline Quinlan

IBEC

Sharon Davis

Yuno Energy Group

Best Use of AI in Customer Experience (CX)

WINNER

Dimply

FINALISTS

Bord Gáis Energy

Dimply

McCarthy Insurance Group

Raylo

Best Online Experience & User Interface

WINNER

ESB Networks

FINALISTS

Bord Gáis Energy

Electric Ireland

ESB Networks

Manhattan Peanuts Ltd

McCarthy Insurance Group

Millies.ie

CX Impact in Retail & In-Store Experience

WINNER

Tom Murphy Car Sales

FINALISTS

PTSB

Tom Murphy Car Sales

Best Innovation in CX

WINNER

Passport Service

FINALISTS

Manhattan Peanuts Ltd

McCarthy Insurance Group

Passport Service

Digital Impact in CX

WINNER

Henry Schein

FINALISTS

Bank of Ireland

Grant Thornton Ireland

Henry Schein

McCarthy Insurance Group

Yuno Energy Group

Best Use of Customer Feedback & Insights to Improve CX

WINNER

BORD GAIS

FINALISTS

BORD GAIS

ESB Networks

Grant Thornton Ireland

Millies.ie

PTSB

Vodafone supported by TP Ireland

Best Use of Technology

WINNER

Denis Mahony Ltd

FINALISTS

Denis Mahony Ltd

McCarthy Insurance Group

Sky Ireland

CX Impact in Utilities

WINNER

CPM representing Electric Ireland

FINALISTS

AES Recycling

CPM representing Electric Ireland

Gas Networks Ireland

SSE Airtricity

Yuno Energy Group

CX Impact in Financial Services

WINNER

Raylo

FINALISTS

Allianz Ireland

Bank of Ireland

Bank of Ireland

Close Brothers Motor Finance

Irish Life

MiFinity

Pepper Advantage Ireland

PTSB

Raylo

CX Impact in Public Sector & Professional Services

WINNER

HOMS Assist

FINALISTS

ESB Networks

HOMS Assist

Passport Service

CX Impact in Technology, Media & Telecoms

WINNER

TestReach

FINALISTS

Sky Ireland

TestReach

WP Engine

CX Impact in Pharmacy/Healthcare

WINNER

Delcath Systems Ltd.

FINALISTS

Beacon Hospital

Delcath Systems Ltd.

Jamie Lloyd Pain Relief Clinic

Roche Injury Clinic

CX Impact in Food/Drink

WINNER

Manhattan Peanuts Ltd

FINALISTS

Compass Ireland

Manhattan Peanuts Ltd