2025 Shortlist

Announcing the Finalists for the 2025 Irish CX Impact Awards

We're delighted to reveal this year's shortlist. Winners will be announced at the Awards Gala on 4th December 2025 at the Royal Marine Hotel, Dun Laoghaire.

View Finalists by Category

Customer Contact Centre of the Year
Best Customer-Centric Culture
Most Engaging Employee Programme
CX Manager of the Year
CX Team of the Year - Large
CX Team of the Year
CX Rising Star of the Year

Best Use of AI in Customer Experience (CX)
Best Online Experience & User Interface
CX Impact in Retail & In-Store Experience
Best Innovation in CX
Digital Impact in CX
Best Use of Customer Feedback & Insights to Improve CX
Best Use of Technology

Best Customer Loyalty & Reward Programme
CX Impact in Utilities
CX Impact in Financial Services
CX Impact in Public & Professional Services
CX Impact in Technology, Media & Telecoms

CX Champion 2025

The winner of this award will be announced at the awards ceremony.

CX Leader 2025

The recipient of this award will be announced at the awards ceremony.

Customer Contact Centre of the Year

SPONSORED BY

FINALISTS

BOYLE Sports

ESB Networks

Just Eat Takeaway.com

New Ireland Assurance

Best Customer-Centric Culture

FINALISTS

Allianz Ireland

Calor Gas

ptsb

TestReach

Most Engaging Employee Programme

FINALISTS

Dental Nurse CPD Programme

3Dental

Customer Connect

Electric Ireland

CX Manager of the Year

FINALISTS

Michael Duhy

ADEC Arise

Rachel Tiernan

BOYLE Sports

Scott Maher

FMI

Paddy McShane

STATSports Group

Seán Reid

Tive Inc

Geoff Keenan

Yuno Energy Group

CX Team of the Year - Large

FINALISTS

BOYLE Sports Customer Operations

BOYLE Sports

Independent Travel Support Team

Bus Éireann

CX Team of the Year

FINALISTS

ComReg Team

ADEC Arise

Bus Eireann School Transport Team

FMI

Millies Beauty

Millies Beauty Ltd

ptsb

ptsb

TestReach

TestReach

Yuno Energy

Yuno Energy Group

CX Rising Star of the Year

FINALISTS

Kerry McGrath

Flogas Ireland Ltd.

Aoibhe Murphy

Musgrave Group

Seán Reid

Tive Inc

Best Use of AI in Customer Experience (CX)

FINALISTS

Fin (by Intercom) – The AI Support Transformation

Fin (by Intercom)

Innovative Cloud-Based

Klearcom

TOBi & Beyond

Vodafone

Best Online Experience & User Interface

FINALISTS

Waterways Ireland

All human

Seamless Digital Journey

bonkers.ie

A Future-Ready Digital Experience

Three Ireland

CX Impact in Retail & In-Store Experience

FINALISTS

Musgrave Group

kylemorecars

Toyota Liffey Valley

Best Innovation in CX

FINALISTS

Direct to Driver

bonkers.ie

Wide Fi Ireland’s First WiFi 7 System

eir

FMI & MyMilkman

FMI

Iarnród Éireann Irish Rail

Iarnród Éireann (Irish Rail) - IE - 006

Klearcom

Klearcom

Renewal Probability

Tive Inc

TOBi & GenAI: Enhancing CX

Vodafone

Digital Impact in CX

FINALISTS

Bank of Ireland

bonkers.ie

Calor

Ernst & Young Ireland

ESB Networks

Yuno Energy Group

Best Use of Customer Feedback & Insights to Improve CX

FINALISTS

Clubs to Hire

ptsb

Best Use of Technology

FINALISTS

Toyota Sandyford

Toyota sandyford

AI-Powered Defect Detection

Valeo Vision Systems

Best Customer Loyalty & Reward Programme

FINALISTS

AerClub Innovations in Loyalty

Aer Lingus

"Is This a Good Time?"

ESB Networks

CX Impact in Utilities

FINALISTS

bonkers.ie

Calor

Yuno Energy Group

CX Impact in Financial Services

SPONSORED BY

FINALISTS

Bank of Ireland

Intact Insurance

CX Impact in Public & Professional Services

FINALISTS

STATSports Group

The Passport Service

CX Impact in Technology, Media & Telecoms

FINALISTS

Klearcom

TestReach

Vodafone