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Tara Martin named as judge for Irish CX Impact Awards 2026
Tara Martin, Vice-President of Customer Success at RentalMatics, joins the judging panel for the Irish CX Impact Awards 2026, bringing over two decades of customer experience design, business development, and digital transformation expertise spanning Fortune 500 corporate leadership at Hertz International and startup strategy at RentalMatics. A recipient of Hertz International's Global Leadership Award, Martin contributes a cross-sector perspective on customer success strategy and operational excellence to the evaluation process.
How the Consumer Protection Code 2025 Converts CX Investment into Regulatory Advantage for Irish Financial Services
The Central Bank of Ireland's Consumer Protection Code 2025 came into force in March 2026, shifting regulation from process compliance to outcome demonstration. Irish financial services CX leaders who treat this as a design mandate rather than a compliance task stand to gain measurable competitive advantage.
Kyndryl rolls out AI Orchestration for Business to coordinate agentic workflows across enterprise customer operations
US-based enterprise technology services firm Kyndryl has launched AI Orchestration for Business, a new capability designed to coordinate AI agents across supply chains, commerce, finance, IT and customer operations. The solution targets retail, consumer packaged goods, travel and transportation organisations seeking enterprise-wide AI impact.
Gulfstream opens dedicated Singapore customer support centre to strengthen Asia-Pacific service experience
US-based business jet manufacturer Gulfstream has opened a dedicated customer support centre at Seletar Airport in Singapore, partnering with authorised service centre Jet Aviation. The facility positions Gulfstream to deliver faster, more localised customer experience across the Asia-Pacific region.
WHSmith deploys SOLUM electronic shelf labels across Heathrow flagship stores to sharpen travel retail customer experience
UK-based travel retailer WHSmith has partnered with electronic shelf label provider SOLUM to deploy digital shelf-edge communication solutions across its UK travel retail estate. The rollout begins at WHSmith's flagship stores at Heathrow Airport Terminals 3, 4 and 5.
Enfuce enters Irish market through Payac partnership to modernise credit union card processing for 275,000 members
Finland-based card processing firm Enfuce has entered the Irish market through a partnership with Payac, migrating 125,000 cardholders and 150,000 current accounts from Irish credit unions onto its cloud-based platform. The project marks a significant shift in payment infrastructure for the Irish credit union sector.
Salesforce acquires Dublin-founded Fin in $3.6 billion deal to strengthen agentic customer service capability
Dublin-founded AI company Fin, formerly known as Intercom, is to be acquired by US software giant Salesforce in a deal valued at $3.6 billion. The acquisition will integrate Fin's AI agent technology into Salesforce's Agentforce platform to scale autonomous customer service delivery globally.
GOCare appoints Patrick Kelly as CTO to advance AI-powered subscriber experience platform
US-based SaaS provider GOCare has appointed Patrick Kelly as Chief Technology Officer to lead product development, service delivery and AI strategy. Kelly brings more than 25 years of broadband and telecoms technology experience, most recently as CIO of regional broadband operator Lightcurve.
What the January 2026 UKCSI Tells Irish CX Leaders About Service Quality and Financial Return
The Institute of Customer Service's January 2026 UKCSI records the highest UK satisfaction score since 2022, driven by record right-first-time resolution rates. Irish CX leaders can apply the same principles to achieve measurable financial outperformance across financial services, utilities, and telecoms.
Pegasystems unveils Customer Engagement Studio to unify AI agents and accelerate personalised campaign delivery
US-based enterprise software firm Pegasystems has launched Pega Customer Engagement Studio, an agentic AI workspace designed to unify AI and human agents for personalised marketing campaign delivery. The product compresses campaign production from weeks to minutes within a governed enterprise environment.
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