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Endava and Upstream Works launch agentic CX platform to capture AI-native enterprise demand
A NYSE-listed technology group with falling high-value client numbers is productising its AI capability into a pre-packaged CX platform, a structurally different sales motion designed to bypass the stalled enterprise procurement cycles its own results have exposed.
Take2Eton recruits Reed and Mackay's client experience chief to anchor growth push
An independent TMC creating a CCO role and filling it with a direct competitor's senior talent signals that informal service culture is being replaced by formal commercial architecture as the business scales.
OneJourney partners with MPS to enhance hotel payment customer experience
US hospitality payments provider OneJourney has partnered with Dublin-based Managed Payment Services to expand B2B payment platform across Ireland and UK, enhancing customer experience through automated invoice reconciliation and virtual card technology.
Bank of Ireland enhances customer experience through new accessibility measures
Irish financial institution Bank of Ireland has introduced enhanced accessibility measures including neuro-inclusive branch accreditation and communication cards. The initiative enhances customer experience through improved support for customers with additional needs.
Everseen acquires Viztel to advance full-store customer experience intelligence
Global vision AI provider Everseen has acquired Viztel portfolio from RadiusAI, extending platform capabilities from checkout to full-store intelligence. The acquisition enhances customer experience through unified insights across retail operations.
Eddie Stack joins Irish CX Impact Awards 2026 judging panel
Eddie Stack, CX Director at Insight6 Ireland, joins the judging panel for the Irish CX Impact Awards 2026, bringing over four decades of business experience and 25 years specialising in customer experience strategy and service excellence to the evaluation process. With his career defined by empowering organisations to elevate customer satisfaction and build customer-centric cultures, Stack contributes a practitioner's perspective on what outstanding CX looks like in practice to the assessment of entries across the awards programme.
Why Irish Organisations Must Close the Distance Between What They Know About Customers and What Customers Feel
A 2025 report finds 83 per cent of business leaders believe they understand their customers deeply, yet only 45 per cent of consumers agree. Irish organisations that close this real-time relevance gap through first-party data and transparent personalisation will capture measurable gains in revenue and loyalty.
8x8 announced as Platinum Sponsor of Irish CX Impact Awards 2026
8x8 has been named Platinum Sponsor of the Irish CX Impact Awards 2026, bringing its unified cloud communications platform to a programme honouring excellence in customer experience across Irish business ahead of the awards gala on 4 November at the Crowne Plaza Hotel, Santry. The partnership reflects 8x8's commitment to transforming customer and employee experience and its alignment with the organisations driving CX innovation and service excellence across Ireland.
The Channel Optimisation Opportunity: Why Irish CX Leaders Should Redesign Their Service Channel Mix Around Contact Reason
Proactive messaging delivers the highest customer satisfaction of any channel, yet remains among the least invested in globally. Irish CX leaders who redesign their channel mix around contact reason rather than legacy habit will capture measurable gains in satisfaction, efficiency, and loyalty.
Instadesk launches AI Customer Experience Lab in Uzbekistan with Huawei and iFLYTEK to serve Central Asian enterprises
China-based AI customer engagement platform provider Instadesk has partnered with iFLYTEK and Huawei to launch a joint AI Customer Experience Lab in Tashkent, Uzbekistan. The collaboration targets telecom and banking customers with localised, multilingual AI-powered contact centre and voice interaction solutions.
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