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Evonik opens integrated Beauty Science and Innovation Centre in Shanghai to deepen customer collaboration across Asia
Speciality chemicals company Evonik has opened its first Beauty Science and Innovation Centre in Asia, located at its Shanghai, strengthens collaborative customer engagement and accelerates next-generation cosmetic solution development across the region.
Teleperformance expands TP.ai Data Services across eight Asia-Pacific markets to meet enterprise AI compliance demand
Customer experience company Teleperformance, now operating as TP, has expanded its TP.ai Data Services across eight Asia-Pacific markets. The rollout deploys specialist AI practitioners in each country to support locally compliant data handling for enterprise AI projects.
AMCS Group names Eric S. Walsh as chief executive to drive global growth and customer experience delivery
Limerick-based AI software firm AMCS Group has appointed Eric S. Walsh as chief executive officer, succeeding co-founder Jimmy Martin who transitions to the board. Walsh joins from MRI Software and brings more than two decades of enterprise software leadership.
Experian launches Agent Operating System to bring trusted agentic AI to financial services decisioning
Dublin-headquartered Experian has launched an Agent Operating System within its Ascend Platform, designed to help financial services organisations safely scale agentic AI across the lending lifecycle.
Bank of Ireland invests €20 million in digital lending hub to accelerate SME borrowing experience
Bank of Ireland has committed €20 million to upgrading its business lending infrastructure, launching a digital Business Borrowing Hub for small enterprises and agricultural customers.
Ireland's B2B Self-Service Gap Is a Customer Experience Crisis That Boards Can No Longer Ignore
Ireland's B2B sector faces a defining customer experience gap as global buyers complete most of their purchase journey without vendor contact. Irish companies must redesign their digital journeys now or risk losing clients to more digitally mature competitors.
Intercom shortlisted for Best Use of AI in Customer Experience at Irish CX Impact Awards 2025
In a throwback to the Irish CX Impact Awards 2025, Intercom was shortlisted for the Best Use of AI in Customer Experience award for deploying Fin, its AI support agent, as the primary engine of a customer service transformation that resolved 81 percent of customer issues autonomously while enabling round-the-clock support at a scale its human team alone could not have sustained. As the 2026 cycle draws closer, Intercom's demonstration that an AI-first support strategy can simultaneously improve customer outcomes and reshape how human teams contribute sets a meaningful benchmark for the organisations now preparing their entries.
Philippines contact centre body rebrands as CXAP to reflect sector's shift toward AI-enabled customer experience
The Contact Center Association of the Philippines has rebranded as the Customer Xperience Association of the Philippines, signalling a strategic shift toward AI-enabled, higher-value customer experience services.
Capacity launches AI Analytics Assistant to give CX teams instant access to interaction data insights
US-based CX automation platform Capacity has launched an AI Analytics Assistant enabling customer experience and contact centre teams to query interaction data using natural language.
Radius partners with Five9 to deliver AI-powered contact centre platform for enterprise customer experience
UK-based communications and technology firm Radius has partnered with Five9 to integrate an AI-powered cloud contact centre platform into its offering.
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