Stay Informed on Corporate Sustainability

Author: Jed Nykolle Harme

Customer experience continues to evolve as technology, strategy, and leadership converge to create meaningful interactions. Businesses are increasingly leveraging digital tools and AI to enhance service, engagement, and operational efficiency while nurturing loyalty. As Eclective rolls out Toast, the hospitality group introduces a unified platform across 25 venues, streamlining operations and improving guest experiences. This rollout exemplifies how integrated technology can enhance consistency and convenience while supporting staff efficiency. Meanwhile, Nextiva releases AI guide provides actionable insights on using artificial intelligence to optimise interactions. By harnessing AI, organisations can personalise experiences, anticipate customer needs, and improve responsiveness at scale. Leadership continues to shape outcomes. Laura O’Toole named CX Leader of the Year 2024 highlights the impact of vision and expertise in driving sector-wide standards and innovation. These stories reflect a customer experience landscape defined by strategic foresight, technological innovation, and a commitment to creating meaningful connections. Stay ahead of the curve, subscribe to our newsletter for the latest insights, trends, and thought leadership shaping the future of customer experience.

Author: Jed Nykolle Harme

Recognised as the CX Leader of the Year 2024, Laura O’Toole exemplifies innovation, empathy, and leadership in shaping exceptional customer experiences.

Author: Business Wire

Genesys partnered with Scaled Cognition to enhance agentic AI for customer experience. The collaboration combines Genesys Cloud with Scaled Cognition’s LAM technology to deliver accurate, trustworthy, and policy-aligned autonomous agents.

Author: Business Wire

Nextiva released Winning the Customer Experience Race by Edwin Margulies, offering CX and IT leaders AI-driven frameworks, automation strategies, and data centralization practices to enhance customer experience and operational efficiency.

Author: ONREC

Workday is investing €175 millin to establish an AI Centre of Excellence in Dublin, creating 200 specialised roles. The centre will drive AI innovation, research, and compliance across Europe by 2026.

Author: Mobile Europe

Vodafone and Zinkworks are developing Rapid RIC, a Gen AI-driven platform to enhance 5G performance, energy efficiency, and customer experience, enabling faster app deployment and automated network upgrades by 2026.

Author: Business Plus

Eclective Hospitality Group has deployed Toast’s cloud-based platform across 25 venues, streamlining kitchen, operations, and guest services, enhancing efficiency, flexibility, and customer experience in Ireland’s largest hospitality portfolio.

Author: Jed Nykolle Harme

Customer experience is increasingly central to business success, driving loyalty, differentiation, and long-term growth. Organisations are embracing technology, sustainability, and creative solutions to meet evolving expectations while delivering seamless, meaningful interactions. In Calor launches solar-powered vending machines, the introduction of solar-powered units provides 24/7 access to gas, demonstrating how innovation and sustainability can enhance customer convenience and operational efficiency. This initiative reflects a broader trend of leveraging technology to improve everyday experiences. Meanwhile, TP named 2025 Asia-Pacific Company of the Year underscores how strategic leadership and customer-centric operations are being recognised at the highest levels. The accolade highlights the importance of data-driven insights and proactive engagement in shaping world-class experiences. At home, Customer Experience Awards 2025 finalists showcase organisations leading the way in innovation, digital transformation, and service excellence. These stories illustrate a sector defined by creativity, responsiveness, and a commitment to delivering value that resonates with customers across industries and regions.

Author: Jed Nykolle Harme

The shortlist for the Irish CX Impact Awards 2025 has been officially announced, celebrating Ireland’s most customer-centric organisations and individuals redefining excellence in Customer Experience.

Author: CMSWIRE

Kustomer launches AI-native customer experience platform, embedding intelligence across all touchpoints to deliver proactive, context-aware service, optimise operations, and enhance satisfaction, reflecting the growing demand for data-driven CX solutions.