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iCXperience appoints Iain Banks to lead global enterprise growth
London-based customer experience outsourcer iCXperience has appointed Iain Banks, formerly Ventrica’s chief executive, as Director of Global Enterprise. The hire follows UK outsourcing revenue growth to £88.3 million across parent Isher Capital’s portfolio.
FourNet acquires SVL Business Solutions to deepen customer experience expertise
Manchester-based FourNet has acquired Glasgow-headquartered contact centre and customer experience specialist SVL Business Solutions, creating a group of more than 230 people. The deal adds interaction recording, analytics and workforce management expertise for regulated sectors.
Accenture buys Sagacity to scale AI-driven customer intelligence
Dublin-headquartered Accenture has acquired London-based data and customer intelligence firm Sagacity, adding more than 140 specialists to Accenture Song. The deal expands AI-driven customer intelligence for UK and Ireland clients with large customer bases.
Servecentric introduces resilient connectivity services for business customers
Dublin-based Servecentric has introduced single- and dual-presentation internet connectivity services for business customers, with stated availability of 99.95% and 99.999%. The launch supports its plan to lift revenue to €6 million by the end of 2027.
LearnUpon secures $50 million facility to fund agentic AI expansion
Dublin-based LearnUpon has secured a $50 million non-dilutive growth financing facility from Claret Capital Partners to fund product development, international expansion and acquisitions. The funding supports its agentic learning platform for employee, customer and partner training.
CX Index confirmed as Gold Sponsor of Irish CX Impact Awards 2026
CX Index has been announced as Gold Sponsor of the Irish CX Impact Awards 2026, bringing its Dublin-founded Voice of the Customer platform to the programme ahead of the awards gala on 4 November at the Crowne Plaza Hotel, Santry. The partnership reflects CX Index's commitment to turning customer feedback into action and its alignment with the organisations driving customer experience excellence across Ireland.
The Digitally Confident Customer: What Ireland's 2026 Digital Decade Data Means for How Irish Organisations Design Customer Journeys
The European Commission's 2026 Digital Decade report shows Ireland second in the EU for basic digital skills at 83 per cent. Irish organisations that design journeys for these confident customers will build lasting loyalty and satisfaction.
Manisha Varma Kamarushi joins judging panel for Irish CX Impact Awards 2026
Manisha Varma Kamarushi, Principal UX Designer and Researcher at Fidelity Investments, joins the judging panel for the Irish CX Impact Awards 2026, bringing specialist expertise in accessibility, inclusive design, and human-centred digital experiences alongside a Master's in Human-Computer Interaction and an award-winning research paper. An active contributor to the UX community through research review, speaking, and mentoring, Varma Kamarushi contributes a research-led, inclusivity-focused perspective on digital customer experience and enterprise UX to the evaluation of entries across the awards programme.
From AI Adoption to AI Orchestration: Why Irish CX Leaders Must Move from Deploying AI to Designing With It
Genesys's 2026 State of Customer Experience report finds 82 per cent of CX leaders expect autonomous AI agents to orchestrate customer experience within three years, while 76 per cent of consumers believe AI will improve service quality. Irish organisations that move from AI deployment to AI system design will capture the performance advantages that orchestration delivers.
Jaja Finance appoints Abby Vickers to new chief customer role
London-based credit card provider Jaja Finance has appointed Abby Vickers, formerly of Klarna, to the newly created role of chief customer officer. She will unite commercial, product and analytics teams and own customer experience.
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