Stay Informed on Corporate Sustainability

Author: NewsLetterUK

McKeever Hotel Group unveils its five-year strategy *Beyond Now*, targeting sustainable growth, digital transformation, and expansion into Ireland and Scotland. Plans include £3m reinvestment, improved guest experiences, 4-star accreditations, and stronger ESG commitments ahead of its 40th anniversary.

Author: Jed Nykolle Harme

The customer experience sector is being reshaped by technological innovation, strategic initiatives, and leadership recognition. Organisations are leveraging digital tools and talent to enhance engagement, streamline operations, and deliver measurable impact. Job creation and technology investment are driving growth. Proofpoint to create 100 AI and cybersecurity roles through its new Cork hub highlights the critical role of talent and innovation in supporting secure, advanced customer experience solutions. Integration of CX systems continues to transform service delivery. Nomura Research Institute launches CXynapse Hub demonstrates how unified platforms can streamline processes, improve insights, and enhance customer journeys across complex networks. Recognising the sector’s shapers this year, Rachael Corcoran joins judging panel for the Irish CX Impact Awards 2025 that will happen on 4th of December at Royal Marine Hotel, Dún Laoghaire. Her expertise will exemplify the importance of strategic vision and experience in shaping industry standards and highlighting best practices. These developments illustrate a sector where technology, strategy, and leadership converge to define the future of customer experience. Explore the full stories and stay informed on the innovations driving CX excellence in this newsletter.

Author: Jed Nykolle Harme

Director and Digital Engagement Lead at EPAM Systems Ireland Rachael Corcoran is announced as one the judges for the Irish CX Impact Awards 2025, bringing over 20 years of expertise in digital strategy, customer experience, and business transformation.

Author: Business Wire

SearchStax unveils multi-site search management for its AI-powered Site Search, enabling centralized governance, contextual relevance, analytics, and operational efficiency across large digital ecosystems.

Author: IT Business Daily

Nomura Research Institute has launched CXynapse Hub, a platform designed to help companies unify and optimise customer experience (CX) across multiple touchpoints.

Author: Fashion United

Hunkemöller’s Berlin Alexanderplatz store, managed by Janett Nowak, showcases the brand’s new European store design, combining warmth, elegance, and customer-focused experiences.

Author: The Irish Sun

Cybersecurity firm Proofpoint is expanding its AI Innovation Centre in Cork, Ireland, creating 100 new jobs over two years. Roles include data scientists, AI specialists, and large language model experts, supported by IDA Ireland.

Author: Capita

Capita extends its 14-year partnership with Samsung UK, introducing AI-powered innovations through AWS Connect and Agent Suite to deliver next-generation customer experience and digital transformation.

Author: Jed Nykolle Harme

The customer experience (CX) sector continues to evolve, driven by innovation, technology, and a commitment to exceeding client expectations. Organisations are embracing digital transformation and team excellence as critical differentiators in a competitive marketplace. Recognition of outstanding performance is exemplified by Allied Irish Banks wins CX Team of the Year. The award highlights how strategic vision, collaboration, and customer-centric initiatives can deliver measurable impact and set industry benchmarks. Technological innovation is reshaping service delivery. Cisco reshapes infrastructure management with its AI-powered platform demonstrates how advanced solutions can streamline operations, improve responsiveness, and enhance the overall customer journey. Meanwhile, Blackjack Promotions rebrands as ABM signals a strategic expansion across the UK and Ireland, reflecting the importance of experiential services in delivering memorable and differentiated experiences. These developments underline a sector where innovation, strategy, and human expertise converge to redefine customer experience excellence. Read the full stories and stay informed on the trends shaping the future of CX leadership.

Author: Jed Nykolle Harme

Allied Irish Banks (AIB) has been named CX Team of the Year at the Irish CX Impact Awards 2024, recognising the organisation’s exceptional commitment to elevating customer experience through collaboration, agility, and innovation.