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Rachael Corcoran announced as judge for Irish CX Impact Awards 2026
Rachael Corcoran, Director and Digital Engagement Lead Ireland at EPAM Systems, joins the judging panel for the Irish CX Impact Awards 2026, bringing expertise in digital customer experience, customer experience strategy, and innovation consulting developed across fintechs, software startups, digital agencies, and large financial services institutions. As Chairperson and Founding Member of the Customer Experience Professionals Association in Ireland, Corcoran contributes both a practitioner's command of customer-centric strategy and a leadership role at the heart of Ireland's CX professional community to the evaluation process.
The Manager Multiplier: What Gallup's 2026 Workplace Findings Tell Irish CX Leaders About Their Most Leveraged Investment
Gallup's State of the Global Workplace 2026 report finds global employee engagement at its lowest since 2020, with manager engagement falling five points in a year. Irish CX leaders who invest in frontline manager development will capture the most leveraged improvement in service quality available.
NQX and TELUS expand Philippines operations to scale customer experience and AI services across the region
Canadian BPO firms NQX and TELUS Corporation are expanding their operations in the Philippines, with NQX launching a P632 million countryside expansion and TELUS deepening its AI and healthcare support capability. The moves add hundreds of jobs and further cement the Philippines as a global digital services hub.
TP partners with dtcpay to deliver AI-powered customer experience operations for digital payments across APAC
France-headquartered digital business services firm TP has partnered with Singapore-based regulated digital payments provider dtcpay to deliver 24/7 customer engagement operations across APAC. The partnership supports dtcpay's expansion of stablecoin-enabled payment offerings across English and Mandarin-speaking markets.
Dotdigital refreshes brand and launches new website to reflect expansion into AI-powered customer experience platform
London-headquartered SaaS firm Dotdigital has launched a new corporate website and refreshed its commercial brand to reflect its evolution into an all-in-one customer experience and data platform. The rebrand coincides with recent acquisitions of Fresh Relevance, Social Snowball and Alia Software.
Circle K invests €900,000 in Shannon store refurbishment to expand customer experience and mobility services
Circle K Ireland has reopened its refurbished Shannon store following an investment of over €900,000, delivering an expanded food, drinks and mobility offering for local customers. The redevelopment has created three new jobs and retained 12 existing roles in the Shannon community.
Park2Travel invests €2 million in real-time passenger tracking and new shuttle fleet at Dublin Airport
APCOA-operated Dublin Airport parking and transfer service Park2Travel has invested more than €2 million in a real-time passenger information system and five new shuttle buses. The upgrade targets boarding times, accessibility and journey confidence for more than 25,000 passengers a week.
Genesys acquires Pinkfish to advance agentic AI orchestration across enterprise customer experience systems
US-based AI-powered experience orchestration firm Genesys has acquired Pinkfish, a leading agentic orchestration workflow company, to expand its Genesys Cloud AI with MCP-based tool integration and workflow automation capabilities. The deal enables AI agents to connect customer intent to governed actions across enterprise systems at scale.
Omnicom Oceania acquires CX Lavender to deepen customer experience and digital transformation capability across Australia
Australia-based Omnicom Oceania has acquired the majority of customer experience agency CX Lavender, adding approximately 20 employees and proprietary technology assets to its growing marketing and customer transformation capability. The deal strengthens Omnicom Oceania's presence across customer experience, loyalty and digital transformation.
Legal & General expands Microsoft collaboration to embed AI across 10,000 staff and transform customer experience
UK-based financial services firm Legal & General has expanded its three-year Microsoft collaboration to deploy AI tools across 10,000 employees globally. The agreement has already driven an eight-point year-on-year increase in Net Promoter Score across its DC and Workplace Savings division.
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