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Dervla O'Flaherty

Head of Customer Experience & Service, ESB Networks

We’re continuously striving to develop new and innovative ways to deliver an excellent customer experience, reflecting our purpose to put our customers at the heart of everything we do. The CX Awards are a great platform to celebrate and acknowledge the impactful customer focused activities being driven by businesses across all industries in Ireland this year. So, we're delighted to be recognised as the Irish CX Team of the Year and to also win a second award for Best use of Customer Insights to improve CX.

Marie Lyster

Customer Experience Manager, Gas Networks Ireland

Customers are at the centre of everything that we do at Gas Networks Ireland. We’re thrilled towin two CX Awards this year. It’s a wonderful recognition for the team and our partners, placingus at the heart of Ireland’s Energy Future. Special congratulations to our friend and colleague,Bernard.

Osna O’Connor

Head of CustomerPropositions, Bank of Ireland

Winning CX Champion of the Year has instilled immense pride in our colleagues at Bank of Ireland.It is a testament of the cultural shift within Bank of Ireland and is exemplified by the creation ofcustomer experience focused roles within the organisation.

Clodagh Vance

COO, Circit

We were delighted to be shortlisted for the CX awards 2023. We are passionate about providingbest in class support to our customers, and pride ourselves as being trusted partners to the largestaudit firms in the country.

James Lee

KylemoreCars, Marketing Manager

To be recognised by CX for our Impact in Retail is a major achievement for our business in such a competitive market. Their Awards Ceremony was levels above others we've attended! Well done to the CX Team!

Marc Giles

Head of CustomerExperience,Aer Lingus

At Aer Lingus, we pride ourselves on delivering a trusted and reliable customer experience each and every time. We are delighted to receive this CX impact award which recognises the service,effort and commitment of all our teams, both on the ground and in the air. Well done to all the winners and thank you to the judges for selecting Aer Lingus.