Judging Panel

Agnieszka is a CX professional with over 15 years’ proven track record of improving business operating models and innovating service design utilising experience management strategies built around knowledge centred services VIEW MORE

Jennifer is an experienced marketing and communications professional with a demonstrated history of working in the private and non-profit sector. VIEW MORE

Gavin holds a Degree in Business Management and a Masters in Management from UCD Michael Smurfit Business School. Gavin is an award-winning Lean Principles Practitioner and Change Management Leader. VIEW MORE

John Carroll leads the marketing & customer experience function for Irish Distillers Brand Homes - Jameson Distillery Bow St. in Dublin, awarded World’s Leading Distillery Tour 2018-2021, and Midleton Distillery Experience, Co. Cork, the heart & soul of Irish Whiskey. VIEW MORE

Jamie Coleman is the VP of Customer Experience at Quest, responsible for the Customer Experience team consisting of Professional Services, Technical Support and Customer Success. His mission is to make sure every customer and partner is able to achieve their business objectives and goals. VIEW MORE

Rachael is a Customer Experience and digital business strategy leader with over 20 years of experience in Fintech Start Ups, Professional Services and IT consulting firms. She helps businesses keep pace with rapidly changing customer expectations and designing customer centric outcomes. VIEW MORE

Tim is the former Managing Director of the award-winning Customer Experience and Customer Strategy consultancy, W5 and is now in the launch phase of a new data strategy and analytics consultancy, iSquared VIEW MORE

Shane Lynn PhD is co-founder and CEO of EdgeTier, a Dublin-based technology company that builds AI systems to improve customer experience using the insights within customer support conversations. Shane has a keen love of machine learning and data science, working in the area for more than 20 years. VIEW MORE

Tara has over two decades of experience in strategy formulation, business development, customer experience design and delivery, and driving digital transformation in the car rental industry. Since 2021 she has been serving as Vice President - Customer Success at RentalMatics VIEW MORE

Terri is CX and Marketing specialist, with 20 years experience working as a consultant and working client side. She is passionate about creating insight led customer strategies and demonstrating measurable business value. VIEW MORE

Aideen McGrath heads up PR, Communications, and Campaigns at laya healthcare, Ireland’s fastest-growing health insurance provider. She was key in developing and rolling out its successful CX strategy. Laya is part of AXA, the largest insurer in Ireland and the No.1 health insurer in Europe. VIEW MORE

Ann-Marie has more than 20 years’ experience as a customer experience strategist and practitioner. Her areas of expertise include CX strategy design, customer insight, journey mapping and employee engagement. VIEW MORE

Director and trusted advisor to enterprise and public sector clients with over 25 years of solution delivery experience in the areas of Experience Management, Data Analytics, CRM, and Operational Systems. VIEW MORE

Jan Richards is a marketing, brand and insights expert with over 30 years experience across a broad range of categories. Currently Head of Customer Experience at Irish Life, Jan leads strategic customer-centric initiatives, enhancing the customer experience and customer culture across divisions. She is also Chairwoman of The Dublin Well Woman Centre. VIEW MORE

Eddie Stack is an insight6 CX Specialist based in Ireland, leveraging over 25 years of industry expertise. Eddie has also served over nine years as an Executive Director for BNI working with a vast array of businesses where customer service is key. VIEW MORE

With over 25 years' experience working in Marketing, Insights and Strategy across the retail grocery, payments and information technology sectors, Maria is passionate about the adoption of digital solutions that bring people, process and technology together, to transform how we work, sell and buy, e VIEW MORE