Judging Panel

An independent panel of recognised and expert judges, both domestic and international, drawn from academia, business and broader related sectors will determine the winners of the Irish CX Impact Awards.

We understand the importance of a fair and objective judging process. That's why we assemble a prestigious panel of industry leaders, renowned for their extensive knowledge, enthusiasm, and expertise in customer experience.

Our selection process is meticulous. Judges are bound by strict confidentiality agreements and declare any potential conflicts of interest. Entries with conflicts are reassigned, ensuring complete impartiality.

This unwavering commitment to integrity is the foundation of our awards programme. Become a part of recognising industry excellence. If you're interested in joining the judging panel, email your details to judges@businessriver.com

2026 Judging Panel

Gavin Carpenter

CEO, Phonovation Ltd

Gavin holds a Degree in Business Management and a Masters in Management from UCD Michael Smurfit Business School. Gavin is an award-winning Lean Principles Practitioner and Change Management Leader. VIEW MORE

Evin Conway

Customer Experience Leader, CSGI

​Evin Conway is a Customer Experience leader and board director with 20 years experience driving strategic transformation. As CX Leader at CSG, he specializes in building world class functions, fostering executive partnerships, and leveraging data driven insights to ensure sustainable growth. VIEW MORE

Rachael Corcoran

Director, Digital Engagement Lead Ireland, EPAM Systems

Rachael is a Customer Experience and digital business strategy leader with over 20 years of experience in Fintech Start Ups, Professional Services and IT consulting firms. She helps businesses keep pace with rapidly changing customer expectations and designing customer centric outcomes. VIEW MORE

Tara Martin

Vice-President Customer Success, RentalMatics

Tara has over two decades of experience in strategy formulation, business development, customer experience design and delivery, and driving digital transformation in the car rental industry. Since 2021 she has been serving as Vice President - Customer Success at RentalMatics VIEW MORE

Ann Marie O'Donnell

Director Customer Strategy, Actavo

Ann-Marie has more than 20 years’ experience as a customer experience strategist and practitioner. Her areas of expertise include CX strategy design, customer insight, journey mapping and employee engagement. VIEW MORE

Brian O'Flynn

Director, Capventis

Director and trusted advisor to enterprise and public sector clients with over 25 years of solution delivery experience in the areas of Experience Management, Data Analytics, CRM, and Operational Systems. VIEW MORE