Judging Panel

Agnieszka is a CX professional with over 15 years’ proven track record of improving business operating models and innovating service design utilising experience management strategies built around knowledge centred services VIEW MORE

With experience in five-star hospitality, recruitment, and apprenticeship leadership, Darragh brings a unique perspective on customer experience, people development, and organizational excellence. VIEW MORE

Gavin holds a Degree in Business Management and a Masters in Management from UCD Michael Smurfit Business School. Gavin is an award-winning Lean Principles Practitioner and Change Management Leader. VIEW MORE

Dan has extensive experience leading customer experience change projects across financial services, including insurance, wealth management and banking. Dan is co-founder of Xcentuate, a company he formed to help organisations solve their operational challenges and improve customer experience. VIEW MORE

​Evin Conway is a Customer Experience leader and board director with 20 years experience driving strategic transformation. As CX Leader at CSG, he specializes in building world class functions, fostering executive partnerships, and leveraging data driven insights to ensure sustainable growth. VIEW MORE

Programme Director for Designing Innovative Services at MTU Cork. Research interests span human-centred design in cyber, explainable AI, innovation, knowledge transfer, service design, and design thinking. VIEW MORE

Tim Farmer is the founder of iSquared, helping organisations turn customer, operational and commercial data into better decisions and measurable outcomes. He has more than 30 years’ experience working with organisations across the public and private sector. VIEW MORE

Collette Gleeson is CEO of Comfort Keepers Ireland and an experienced leader in people-centred services. She brings a broad perspective on customer experience, combining national leadership with board-level involvement in the Irish healthcare sector and other healthcare services internationally. VIEW MORE

Manisha Varma Kamarushi is a Principal UX Designer and researcher specializing in accessible, inclusive, and human-centered digital experiences, with expertise spanning enterprise UX, accessibility, and interaction design. VIEW MORE

Rose is a lecturer and research supervisor specialising in marketing in Munster Technological University. She is an experienced academic with a strong record of national and international conference presentations, publications in international journals, and authorship of a book and book chapters in VIEW MORE

Tara has over two decades of experience in strategy formulation, business development, customer experience design and delivery, and driving digital transformation in the car rental industry. Since 2021 she has been serving as Vice President - Customer Success at RentalMatics VIEW MORE

Jenny has over 20 years’ experience in the design and delivery of customer experience. Throughout her career, Jenny has pioneered process improvements to drive and enhance innovation, collaboration in the pursuit of world class customer experience. VIEW MORE

Roisin McLaughlin is Group Head of Marketing at Littlefish Group, where she leads marketing strategy, brand development, demand generation, and customer engagement across the UK and Ireland. With more than 15 years' experience in B2B technology services marketing, she is passionate about helping org VIEW MORE

Head of Customer Experience with expertise across telecoms and security industries, combining marketing and CX leadership to drive customer-centric strategies, enhance loyalty, improve experiences, and deliver measurable business growth and value. VIEW MORE

Director and trusted advisor to enterprise and public sector clients with over 25 years of solution delivery experience in the areas of Experience Management, Data Analytics, CRM, and Operational Systems. VIEW MORE

Laura O'Toole is an award-winning customer and user experience leader with over 20 years' experience driving transformation, innovation, and customer-centric strategy across public and private sector organisations. VIEW MORE

Teresa Purtill is the Managing Director of Customer Experience (CX) & Service Excellence at Org Group, where she leads the Group's CX and service delivery proposition. Her extensive Global leadership experience spans three decades delivering CX solutions across varied industries. VIEW MORE

Manuela Savini has over 25 years' experience in strategic marketing, customer experience and digital transformation, working across agency, financial services and regulated environments. She is Head of Marketing & Customer Experience at Total Digital, where she leads brand, CX and marketing strategy VIEW MORE

Eddie Stack is a CX Specialist at insight6 Ireland with 25+ years of industry experience. He spent nine years as a BNI Executive Director, collaborating with businesses where customer service is vital. His expertise helps organisations enhance customer experience strategies. VIEW MORE