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Entain redefines in-shop betting experience
Author: SBC News
Entain has completed its Group BetStation (GBS) rollout, marking a major milestone in its retail digital transformation strategy.
TTEC and Zendesk join forces for AI-powered CX boost
Author: Yahoo Finance
TTEC has expanded its partnership with Zendesk to deliver full-stack, AI-driven customer experience solutions.
Ireland sees first consultancy tackling subscription churn
Author: Fox 2 Now
Subscription businesses in Ireland are losing up to half their customers each year, yet no consultancy has focused solely on solving this problem – until now.
CurrencyFair bets on AI to elevate customer care
Author: Irish Tech News
CurrencyFair is taking its renowned customer service up a gear by deploying Salesforce’s Agentforce, an AI platform designed to resolve routine customer queries around the clock.
Intelligent loyalty
Author: April Lara
As brands race to meet rising customer expectations, the game is no longer just about what you offer but how intelligently you offer it.
AI redefines customer care expectations
Author: Verizon
Verizon is reshaping the standard for customer experience with a bold AI-powered overhaul spanning support, digital platforms, and in-store services.
Customer loyalty rides on more than just product
Author: Malaya
Ford has topped the 2025 Philippine Customer Experience Index, edging out Toyota and Nissan in a market where service is becoming as critical as the product itself.
Scorebuddy sets the standard for QA in contact centres
Author: CBS4Indy
As customer expectations soar and operational complexity deepens, quality assurance is no longer a back-office task—it’s a business-critical differentiator.
Homebase doubles down on Irish market with digital-first push
Author: Retail Gazette
CDS Superstores is accelerating its customer experience strategy in Ireland with the August launch of a dedicated Homebase website.
IT.ie acquisition sharpens focus on customer-first digital resilience
Author: Irisg Tech News
IT.ie’s seven-figure acquisition of Abacus Systems signals more than market expansion—it reflects a strategic bet on deeper client partnerships and service resilience.
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