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Graham to build Sky's new customer service hub in Scotland
British entertainment and telecoms group Sky has secured planning permission for a 3,000-seat customer service campus in West Lothian, with Northern Ireland contractor Graham appointed to build it. The project consolidates Sky's customer operations into one workplace.
Version 1 to modernise Stonegate Farmers' technology platform
Irish IT consultancy Version 1 has been selected by UK egg producer Stonegate Farmers to modernise its technology platform. The partnership aims to strengthen supply chain visibility and customer responsiveness across Stonegate's food production operations.
Accenture names James Scott-Lennon to lead Song Ireland
Accenture has appointed James Scott-Lennon to lead Accenture Song in Ireland, overseeing its customer experience, creative and transformation business. The appointment comes as AI and shifting customer expectations reshape how Irish organisations plan and deliver customer engagement.
Klaviyo signs 10-year deal to expand Dublin headquarters
US customer relationship management company Klaviyo has signed a 10-year lease to expand its Dublin headquarters, growing its team to more than 250 people. The move strengthens Dublin's role as Klaviyo's EMEA base as international revenue accelerates.
Brian O'Flynn announced as judge for Irish CX Impact Awards 2026
Brian O'Flynn, Director at Capventis, joins the judging panel for the Irish CX Impact Awards 2026, bringing more than 25 years of experience across Experience Management, Data Analytics, CRM, Digital Solutions and programme and project management, alongside academic qualifications in Marketing and Computer Science. As a seasoned solutions delivery expert at Capventis, O'Flynn brings a strong focus on design, business engagement, solution architecting, change management and successful project delivery to the evaluation process.
Building on Strong Foundations: What the National Inpatient Experience Survey 2024 Tells Irish Healthcare CX Leaders About Where to Invest Next
Ireland's National Inpatient Experience Survey 2024 records strong overall care ratings and meaningful improvements since 2022, while identifying three clear areas for further investment. Healthcare CX leaders who act on patient feedback systematically will build the trust and outcomes that public acute care in Ireland depends on.
Crescendo brings bundled AI customer platform to UK market
US customer experience software company Crescendo has entered the UK market with an AI-native platform combining contact centre, ticketing and workforce tools. The launch offers UK brands a bundled alternative to fragmented CX software stacks.
Starling Bank equips business customers with in-app AI assistant
Starling Bank has introduced an in-app AI assistant for small business customers, offering tax ring-fencing and invoice fraud checks. The tool shows how banks are embedding proactive AI into customer experience to cut manual admin.
Acceleraate appoints former JD Sports CX chief as customer officer
Manchester-based Zoom-first CX and AI transformation partner Acceleraate has appointed Ryland Griffiths, formerly of JD Sports, as chief customer officer. The hire brings senior retail CX expertise to Acceleraate's public sector, healthcare and enterprise client base.
Hiya brings branded caller ID to Vodafone customers in Ireland
US voice security company Hiya has extended its Branded Calling service to Vodafone customers in Ireland, letting approved businesses display their name when calling. The rollout aims to rebuild consumer trust amid heavy call screening.
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