Stay Informed on Corporate Sustainability

Author: ONREC

Workday is investing €175 millin to establish an AI Centre of Excellence in Dublin, creating 200 specialised roles. The centre will drive AI innovation, research, and compliance across Europe by 2026.

Author: Mobile Europe

Vodafone and Zinkworks are developing Rapid RIC, a Gen AI-driven platform to enhance 5G performance, energy efficiency, and customer experience, enabling faster app deployment and automated network upgrades by 2026.

Author: Business Plus

Eclective Hospitality Group has deployed Toast’s cloud-based platform across 25 venues, streamlining kitchen, operations, and guest services, enhancing efficiency, flexibility, and customer experience in Ireland’s largest hospitality portfolio.

Author: Jed Nykolle Harme

Customer experience is increasingly central to business success, driving loyalty, differentiation, and long-term growth. Organisations are embracing technology, sustainability, and creative solutions to meet evolving expectations while delivering seamless, meaningful interactions. In Calor launches solar-powered vending machines, the introduction of solar-powered units provides 24/7 access to gas, demonstrating how innovation and sustainability can enhance customer convenience and operational efficiency. This initiative reflects a broader trend of leveraging technology to improve everyday experiences. Meanwhile, TP named 2025 Asia-Pacific Company of the Year underscores how strategic leadership and customer-centric operations are being recognised at the highest levels. The accolade highlights the importance of data-driven insights and proactive engagement in shaping world-class experiences. At home, Customer Experience Awards 2025 finalists showcase organisations leading the way in innovation, digital transformation, and service excellence. These stories illustrate a sector defined by creativity, responsiveness, and a commitment to delivering value that resonates with customers across industries and regions.

Author: Jed Nykolle Harme

The shortlist for the Irish CX Impact Awards 2025 has been officially announced, celebrating Ireland’s most customer-centric organisations and individuals redefining excellence in Customer Experience.

Author: CMSWIRE

Kustomer launches AI-native customer experience platform, embedding intelligence across all touchpoints to deliver proactive, context-aware service, optimise operations, and enhance satisfaction, reflecting the growing demand for data-driven CX solutions.

Author: The Manila Times

TP named 2025 Asia-Pacific Company of the Year by Frost & Sullivan for excellence in AI-driven customer experience management, operational innovation, and delivering measurable growth across industries in the region.

Author: PCR

TD Synnex appoints Andy McCarthy as Sales Director – Major Accounts for UK and Ireland, enhancing partner engagement, customer experience, and strategic growth across key IT channel relationships.

Author: Silicon Republic

Foodhub relocates its global headquarters to Dublin, creating 35 new jobs in tech, sales, and customer service, strengthening Ireland’s position as a hub for food-tech and international innovation.

Author: KIOSK Market Place

Calor launches Gas2Go, Ireland’s first solar-powered, self-service gas cylinder vending machines, offering 24/7 access, renewable BioLPG options, and enhanced convenience for customers in Kildare and Galway.