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Manulife Wealth & Asset Management deploys three AI tools to strengthen advisor engagement and client experience
Canada-based Manulife Wealth & Asset Management has launched three AI-powered sales and advisor enablement tools across its wealth, retirement and retail investment divisions.
ZIGUP plc deploys Microsoft 365 Copilot across 3,500 staff to sharpen customer experience and operational performance
UK-based integrated mobility solutions platform ZIGUP plc has announced a strategic collaboration with Microsoft to accelerate its AI-powered digital transformation. The partnership will see Microsoft 365 Copilot deployed across approximately 3,500 employees.
Expedia Group B2B launches AI toolkit and acquires Ireland-based CarTrawler to extend partner travel platform
Expedia Group B2B has launched an AI toolkit and composable travel platform designed to help partner companies integrate end-to-end travel experiences into their customer offerings.
Eir credits customer focus strategy with driving mobile and broadband growth in first-quarter results
Irish telecoms firm Eir has reported steady customer growth driven by a strategy centred on network investment and customer experience.
Built on Trust: How Irish Organisations Can Turn Business's Global Reputation Into a Customer Experience Advantage in 2026
The 2026 Edelman Trust Barometer confirms business is the world's most trusted institution, giving Irish customer experience leaders a powerful and timely opportunity to convert that platform into measurable loyalty through integrity, transparent data practices, and human-centred service.
Irish CX Impact Awards 2026 now accepting entries
Entries are now open for the Irish CX Impact Awards 2026, with Ireland's customer experience sector invited to submit across 27 categories ahead of the 24 July deadline. Winners will be announced at the awards gala on 4 November 2026 at the Crowne Plaza Hotel, Santry, where outstanding achievement in customer experience will be celebrated before hundreds of senior executives.
Cresta and Atento unite to scale hybrid human-AI customer experience across the Americas
US-based CX AI platform Cresta and customer experience outsourcing giant Atento have signed a multi-year, multimillion-dollar strategic partnership. The agreement targets hybrid human-AI customer experience deployment across the United States and Latin America.
ContactPoint 360 launches AI-operated model to reposition customer experience as a growth driver
Canada-headquartered customer experience outsourcing firm ContactPoint 360 has launched an AI-operated CX model blending automated service delivery with human support. The offering targets enterprise organisations seeking scalable, measurable customer engagement performance.
DNA Payments and OnePlusTwo partner to bring self-service kiosk technology to UK hospitality and retail SMEs
UK-based payments provider DNA Payments and POS technology firm OnePlusTwo have partnered to expand self-service kiosk and integrated payment solutions. The offering targets small and medium-sized enterprises across the UK hospitality and retail sectors.
Intercom rebrands as Fin to reflect shift toward AI-first customer engagement platform
Irish tech unicorn Intercom has rebranded as Fin, adopting the name of its AI customer service agent as the company repositions itself as an AI-first business. The move reflects a strategic pivot toward a unified AI agent covering support, sales and commerce.
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