Stay Informed on Corporate Sustainability

Author: Future Travel Experience

Star Alliance focuses on seamless interline journeys, balancing technology and human touch, maintaining consistent service across 25 member airlines, as VP Ambar Franco shares insights at APEX FTE Asia Expo 2025.

Author: CAPITA

Capita secures a £33 million, three-year contract extension with a leading UK financial services provider, continuing to deliver multi-channel contact centre services, including collections, complaint handling, and customer support from January 2026.

Author: The Irish Times

Ireland’s services sector saw output rise at its fastest pace in 3½ years in November, driven by financial services and export growth, with employment gains and business optimism reaching the highest levels since February.

Author: Outsource Accelerator

SS&C Technologies launches its Dublin-based European wealth management entity, authorised under MiFID, strengthening its EU presence and highlighting Ireland as a strategic gateway for financial services and cross-border investment.

Author: Jed Nykolle Harme

The customer experience sector is entering a phase of dynamic evolution, shaped by leadership excellence, digital innovation, and strategic partnerships. This edition captures that momentum, illustrating how organisations are enhancing engagement, improving service delivery, and leveraging technology to deliver measurable impact. ‘Niamh Curtin joins judging panel for Irish CX Impact Awards 2025’ on 4th December at the Royal Marine Hotel, Dún Laoghaire. With over 25 years’ experience in operations, strategy, and business transformation, she helps recognise organisations setting new benchmarks in customer experience. Meanwhile, ‘dnata expands inflight retail partnership with Aer Lingus’ demonstrates how strategic collaboration is advancing customer touchpoints and cultivating loyalty across travel services. Additionally, ‘Lowe’s AI boosts online conversions and customer satisfaction’ reveals how technology-driven insights are transforming customer journeys, enhancing engagement, and generating measurable business outcomes. These developments confirm a sector progressing through leadership, innovation, and strategic execution. Readers are invited to explore these stories further, gaining insight into the forces shaping the future of customer experience.

Author: Jed Nykolle Harme

Niamh Curtin, Head of Customer Support at Laya Healthcare, joins the Irish CX Impact Awards 2025 judging panel, bringing over 25 years of expertise in operations, business transformation, and customer experience excellence.

Author: CMSWIRE

Sprinklr and SAMY expand their global strategic partnership, combining AI-powered customer experience management with social-first marketing expertise to help brands integrate insights, optimise customer journeys, and drive measurable engagement and business outcomes.

Author: CX Dive

Lowe’s AI virtual assistants, Mylow and Mylow Companion, have doubled online conversion rates, improved in-store satisfaction, and boosted sales, while loyalty programs and associate training enhance customer experience and drive pro and DIY engagement.

Author: Liberty Global

Liberty Global Ventures has made a strategic investment in ElevenLabs, the leading voice AI company, supporting its growth in ultra-realistic speech generation, dubbing, and conversational AI, expanding its global reach across industries and digital platforms.

Author: Galway Beo

Sky Ireland will refund thousands of broadband and bundled TV customers after discovering overcharges of around €50 per affected account, correcting billing errors from unnotified price increases dating back over a year.