Stay Informed on Corporate Sustainability

Author: Archie Villaflores

Translink has surpassed 2 million contactless payment accounts, streamlining boarding and enhancing passenger experience. Real-time convenience and operational efficiency demonstrate the growing impact of digital ticketing on urban transport networks.

Author: Archie Villaflores

Fexco, an Irish financial technology provider, has introduced the Croke Park Stadium Assistant, an AI tool enhancing fan navigation and engagement. Real-time insights optimise visitor experience and operational efficiency across stadium events for both customers and staff.

Author: Archie Villaflores

HKC strengthens its commitment to customer experience with a new Security and Risk Manager. The appointment highlights strategic focus on service excellence, recurring revenue management, and CX innovation.

Author: Archie Villaflores

Recognised for pioneering CX innovation last year, TestReach was named Best Customer-Centric Culture at the Irish CX Impact Awards 2025, celebrated for embedding AI-driven customer service excellence as a benchmark for customer experience leadership this 2026.

Author: Archie Villaflores

Customer experience is increasingly shaping the strategic direction of organisations across sectors. Effective CX integrates leadership, design, and technology to deliver measurable outcomes that drive engagement, loyalty, and operational efficiency. In review of a notable milestone from last year, ‘Flogas Ireland’s Kerry McGrath named CX Rising Star at Irish CX Impact Awards 2025’ highlights how structured leadership and innovative processes can embed customer experience principles at scale. That achievement now sets a benchmark as the 2026 awards approach, where emerging leaders will be challenged to demonstrate equally transformative impact. Furthermore, ‘Dublin Airport opens Ryan’s Pub to enhance passenger experience’ demonstrates how public-facing services are integrating design, amenities, and operational strategy to elevate visitor engagement. The initiative underscores the tangible benefits of thoughtful CX interventions in high-traffic environments. Meanwhile, ‘AI-powered CX platform Toku debuts on SGX to accelerate global customer engagement growth’ illustrates how technology enables real-time insights and consistent experiences across complex, multi-region operations. These platforms are shaping how businesses anticipate needs and respond dynamically to customer behaviour. These examples showcase a sector-wide emphasis on strategy-driven CX. They illustrate how leadership, innovation, and technology converge to create meaningful value for customers and organisations alike.

Author: Jed Nykolle Harme

Spotlighted for transformative leadership last year, Kerry McGrath of Flogas Ireland was named CX Rising Star at the Irish CX Impact Awards 2025, recognising her role in embedding customer-centric culture as a benchmark for CX innovation in 2026.

Author: Business Wire

Medallia, the US-based customer experience leader, has partnered with AI-native CX company Ada to create a unified AI-powered solution. The platform links real-time insights to automated action, aiming to enhance customer interactions across channels globally.

Author: PR Newswire

AI-powered CX platform provider Toku makes a strong market debut on SGX Catalist, raising S$16.25m (€10.76m) to accelerate global growth, platform innovation, and enterprise customer engagement across regulated, multi-market environments.

Author: Ford Authority

Ford and Ohme have partnered to expand electric vehicle (EV) charging services across Ireland, enhancing the customer experience. The collaboration integrates at-home installation, training, and incentives to simplify EV ownership and boost satisfaction for drivers.

Author: Business Post

Salesforce Ireland announces a leadership transition as Carolan Lennon steps down, with Nadja D’Arcy taking over as country manager. The move highlights ongoing focus on customer success, AI-driven tools, and organisational continuity in the Irish SaaS market.