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Jet2 brings dedicated business class aircraft into service for charter customers
UK airline Jet2 has put its first aircraft in a dedicated business class layout into charter service, with 76 seats and a minimum 43 inches of legroom. The cabin responds to demand from sports and music groups.
Evri invests £1.5 million in new customer support channels for Christmas
UK parcel delivery group Evri is investing £1.5 million in customer service ahead of Christmas, adding around 240 roles and three new support channels. It is part of a £32.2 million package to boost festive operations.
O2 Belfast opens Blueroom to elevate Priority member customer experience
The O2 Belfast has opened the O2 Blueroom, an exclusive pre-event space for Priority members at arena events and Belfast Giants home games. The opening extends the venue’s 10-year O2 partnership into customer experience.
TEKenable doubles its Salesforce customer base following Tether acquisition
Irish AI and transformation firm TEKenable has doubled its customer base and average project size since acquiring Salesforce consultancy Tether in 2023. It is bringing Tether under the TEKenable brand to expand in Ireland and the UK.
Teresa Purtill announced as judge for Irish CX Impact Awards 2026
Teresa Purtill, Managing Director of CX and Service Excellence at Org Group, joins the judging panel for the Irish CX Impact Awards 2026, bringing three decades of senior leadership in customer care, field operations, and transformation, including roles as Global Vice President of Customer Care at Hertz and Director of Services and Solutions at Bord Gáis Energy. Known for bridging the gap between customer experience design and delivery, Purtill contributes a practitioner's focus on service excellence and customer-centric strategy to the evaluation of entries across the awards programme.
The Value-for-Experience Opportunity: Why Irish Tourism and Hospitality Leaders Should Treat Service Design as Their Strongest Value Proposition
Fáilte Ireland's Business of Tourism Report 2026 records €11.2 billion in earnings and a shift towards fewer, higher-value trips. Irish operators that treat service design as their value proposition will earn stronger satisfaction and loyalty.
Digitas UK appoints Andy Sandoz to lead creative across customer journeys
Digitas UK, part of France’s Publicis Groupe, has appointed Andy Sandoz, formerly global chief creative officer at Deloitte Digital, as chief creative officer from January 2027. He will set creative standards across customer experiences.
London City Airport selects Amadeus to speed up passenger journeys
London City Airport has selected Spanish travel technology group Amadeus to deploy self-service kiosks, automated baggage drop and biometric identity checks. The aim is shorter queues and more passengers within its existing terminal.
Bank of Ireland scales AI to speed up customer service
Bank of Ireland is scaling AI across the Group, speeding up card chargebacks, screening 2.9 million transactions daily for fraud and helping customers identify €55 million in potential tax refunds. Almost 7,000 staff have completed Copilot training.
Whatnot opens Dublin headquarters to strengthen live shopping customer experience
US live commerce platform Whatnot has opened its European headquarters in Dublin, planning to double its Irish workforce. The hires will build AI seller tools and trust and safety capability to improve buyer and seller experiences.
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