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ArrowXL cuts fleet mileage by 13% with Descartes as on-time delivery becomes the frontline of customer experience in home delivery
ArrowXL by JP Home has cut fleet mileage by around 13% after deploying Descartes’ AI-powered route planning solution, while improving delivery reliability. The results show how smarter routing can reduce operational costs while helping deliver a more consistent customer experience.
Rasbot launches humanoid robots in Ireland as RaaS removes the capital barrier to experiential CX deployment
A €160,000 humanoid robot available on a rental model changes what experiential customer engagement looks like at Irish corporate events, retail activations and brand showcases, without requiring capital commitment from the operator.
Boldyn deploys neutral host DAS at The O2 Belfast as 12,000-seat arenas become the hardest RF environment in the built world
Boldyn Networks has deployed a neutral-host DAS at The O2 Belfast, with O2 customers first to access the upgraded connectivity. The deployment improves mobile capacity at one of Northern Ireland’s busiest venues while supporting future access for other UK operators.
Morrisons deploys Everseen's vision AI across self-checkout tills
Morrisons has partnered with Cork-based Everseen to deploy Vision AI monitoring across 200 UK self-checkout stores. The rollout reflects rising retail investment in AI tools designed to speed transactions and protect customer experience.
Capita books £424.6 million TfL extension and sells contact centre for £1 in the same week
A five-year regulated public sector contract and a £1 disposal of the division that was dragging margins define what Capita is becoming more clearly than any strategy document could.
Monzo Business reaches one million UK customers as digital banking closes the SME switching gap
One million business customers in a decade reveals both Monzo's pace and the structural inertia of UK SME bankingm, and the Dublin expansion plan makes this a direct threat to AIB and Bank of Ireland's incumbent position.
TAPP builds 50-pilot proof of concept before seeking £800,000 to take NFC platform beyond Northern Ireland
A Holywood startup replacing QR codes with NFC taps is entering a market where smartphone hardware is finally ready and post-pandemic friction fatigue has made the incumbent technology unpopular, the timing is more deliberate than it looks.
Volvo Cars Ireland franchisees commit €40 million to reposition network ahead of centenary
A manufacturer-coordinated retail overhaul funded entirely by franchise partners is less a property investment than a brand strategy: in a premium EV market where product parity is narrowing, the showroom becomes the primary differentiator.
Gavin Carpenter confirmed as judge for Irish CX Impact Awards 2026
Gavin Carpenter, CEO of Phonovation since 2006, joins the judging panel for the Irish CX Impact Awards 2026, bringing two decades of senior leadership in telecommunications and customer engagement technology alongside prior experience in senior management roles at Esat Telecom, Energis, and Colt Telecom. As the driving force behind one of Ireland's leading customer service technology companies, Carpenter contributes a practitioner's command of digital customer experience, service excellence, and the technology decisions that underpin effective customer-centric strategy to the evaluation process.
Protecting the Gains: What the Qualtrics 2026 Consumer Experience Trends Report Tells Irish Organisations About Building on Progress
Qualtrics' 2026 Global Consumer Experience Trends Report finds customer satisfaction and trust improving but fragile. Irish organisations that protect CX gains through better signal collection, service quality investment, and transparent personalisation will convert fragile progress into durable competitive advantage.
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