The Irish CX Impact Awards

The Irish CX Impact Awards shine a spotlight on the individuals and organisations making exceptional strides in customer experience across Ireland. Since our launch in 2018, we have celebrated those who excel at measuring, managing and transforming the customer journey, recognising excellence that drives real business and customer outcomes.

A panel of seasoned CX professionals from Ireland’s leading companies evaluates each entry with rigour and relevance, ensuring the awards maintain the highest standards. Entry is free, and finalists benefit from national exposure, amplified by coverage from The Irish Times and other media partners. The awards culminate in an annual gala in December, where the most impactful innovations and achievements are honoured.

Presented by BusinessRiver, a premier B2B community in Ireland, the CX Impact Awards aim to elevate the role of customer experience as a strategic priority. By recognising standout performance in areas such as insight-driven strategy, innovation and leadership, the Irish CX Impact Awards inspire organisations to place customers firmly at the heart of business success.