Lauded for her transformative strategies last year, Kerry McGrath of Flogas Ireland was named CX Rising Star at the Irish CX Impact Awards 2025, celebrated for her transformative leadership in embedding customer experience (CX) principles across the organisation and driving lasting cultural change.

Since 2024, Kerry has reimagined the Sales Support Team as a fully empowered CX Team, introducing Flogas LPG’s first complaints process, enhancing collaboration, and fostering cross-functional ownership of customer-centric initiatives. Her leadership ensured that CX principles were embedded into daily operations, from frontline interactions to strategic decision-making.

Judges praised her innovative and empathetic approach. “Kerry McGrath has set a new standard in customer experience through her leadership, coaching culture, and strategic use of digital tools. The Flogas LPG Complaints APP, combined with her focus on collaboration and continuous improvement, demonstrates measurable impact and transformative results,” the judging panel said.

Flogas Ireland’s recognition reflects the evolving standards of the Irish CX Impact Awards, where winners are distinguished by their ability to combine strategic vision, innovation, and practical execution to deliver measurable results for both employees and customers. Kerry’s achievement illustrates how empowered leadership, creativity, and structured CX frameworks can foster organisational excellence.

Riding the success of last year’s winners, attention now turns to the 2026 awards cycle. Who will rise next to champion innovative, customer-focused strategies, deepen engagement, and set the benchmark for CX excellence in Ireland?

The Irish CX Impact Awards continue to convene leading professionals, celebrating initiatives that deliver outstanding impact and foster best practices across the sector.

Visit the official awards website to explore past winners, review category details, and subscribe to the newsletter for updates and insights into Ireland’s customer experience landscape.