Salesforce Ireland is set for a leadership change as Carolan Lennon steps down after four years as country manager.

She will continue to support the company as a non-executive director. Nadja D’Arcy, currently vice president of sales development for Europe, the Middle East, and Africa (EMEA), has been named her successor.

Lennon described D’Arcy as “an outstanding leader who embodies Salesforce’s values,” noting her nearly 18 years of experience across Europe and her “genuine passion for developing people and driving customer success.” D’Arcy said she feels “a tremendous honour to step into the role” and praised Lennon for having “set an incredible foundation” for her.

Salesforce employs over 2,000 staff in Ireland and more than 70,000 globally. The company pioneered Software-as-a-Service (SaaS) and continues to expand into artificial intelligence with its Agentforce platform, a suite of low-code AI tools for sales, service, marketing, and commerce.

The Irish subsidiary reported $783.58 million (€662.60 million) in pretax profits in 2024, following a remarkable 1,326 per cent growth from the previous year. Revenue rose 20 per cent to $7.36 billion (€6.22b). Despite this growth, Salesforce also reduced global headcount, including 60 roles in Ireland and over 4,000 customer support positions worldwide last September.

The leadership transition reinforces Salesforce Ireland’s focus on maintaining operational continuity while scaling its customer experience and AI capabilities. D’Arcy’s appointment is expected to support ongoing development of enterprise solutions that improve client engagement, service efficiency, and adoption of advanced AI-driven tools in the Irish market.

Salesforce’s Irish operations remain a key hub for European customer engagement, SaaS innovation, and AI deployment, strengthening the company’s strategic growth in CRM and enterprise software.

Discover how Salesforce Ireland is evolving its leadership to enhance customer success and digital innovation in the full story.