Stay Informed on Corporate Sustainability

Author: Archie Villaflores

Irish construction technology provider DFM Systems has rebranded as Zutec following December 2024 acquisition, strengthening commitment to the Irish market. The consolidation enhances CX through unified digital solutions across building lifecycle management and asset operations.

Author: Archie Villaflores

Irish banks AIB, Bank of Ireland, and PTSB have launched Zippay, an in-app instant payment service for five million customers. The mobile-based platform enhances customer experience through seamless person-to-person transactions without additional charges or separate applications.

Author: Jed Nykolle Harme

Recognised for its dynamic and evidence-backed approach to customer-led strategy last year, ptsb was named winner of Best Use of Customer Feedback and Insights to Improve CX at the Irish CX Impact Awards 2025, celebrated for embedding customer-centricity across every level of the organisation. Their CX Strategy Programme now sets a compelling benchmark for feedback-driven transformation as Ireland's customer experience community looks ahead to the 2026 awards cycle.

Author: Archie Villaflores

US conversational AI provider LivePerson has launched Syntrix, an AI agent evaluation and live agent training platform for enterprise customer experience. The company enables brands to deploy customer-facing AI with confidence through simulation capabilities.

Author: Archie Villaflores

US customer experience company Alorica has partnered with PayNearMe to expand digital wallet and payment capabilities for loan servicing operations. The US-based collaboration integrates PayXM platform into SST ecosystem, enabling flexible and secure payment experiences.

Author: Archie Villaflores

US-based ABB has streamlined its NEMA motors warranty request process to enhance CX through simplified submission and tracking capabilities. The Switzerland-headquartered technology company provides single sign-on access across all service systems for improved visibility and control.

Author: Archie Villaflores

Accenture has agreed to acquire US network intelligence company Ookla to strengthen CX analytics capabilities. The acquisition enhances data-driven optimisation of mission-critical Wi-Fi and 5G networks powering enterprise digital operations globally.

Author: Archie Villaflores

Spanish bicycle manufacturer Orbea has strengthened its UK and Ireland commercial operations through strategic appointments and investment. The expansion includes two new account managers supporting regional growth, dealer relationships, and enhanced CX delivery.

Author: Archie Villaflores

Derry-based energy supplier Share Energy has launched a digital portal enabling commercial customers to monitor multi-site consumption and manage billing. The platform provides real-time tracking of energy usage and grid exports, enhancing operational control and transparency.

Author: Jed Nykolle Harme

Singled out for delivering a future-ready digital platform in 2025, Three Ireland secured the Best Online Experience & User Interface award at the Irish CX Impact Awards 2025, recognised for a comprehensive platform overhaul that placed customer feedback at the centre of every design decision. Rather than applying incremental updates, Three Ireland stripped its existing platform back to fundamentals, gathering real user feedback to identify and address the pain points that most affected everyday interactions. The rebuilt experience prioritised ease of use across every customer touchpoint, with the transformation documented through compelling before-and-after evidence that demonstrated tangible gains in both functionality and customer satisfaction.