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New Ireland Assurance shortlisted for Customer Contact Centre of the Year at Irish CX Impact Awards 2025
Revisiting the Irish CX Impact Awards 2025, New Ireland Assurance was shortlisted for the Customer Contact Centre of the Year award, recognised last year for delivering over 390,000 customer interactions annually through a model that balanced digital innovation, empathetic service, and continuous improvement within a complex regulated environment. As the 2026 cycle draws closer, the standard New Ireland Assurance brought to the shortlist, where operational scale and genuine customer-centricity advanced together, sets a meaningful benchmark for the organisations now preparing to make their case.
Why Investing in Employee Experience Is the Smartest CX Strategy for Irish Organisations in 2026
The Qualtrics 2026 Employee Experience Trends Report reveals that frontline workers and customers identify the same causes of service failure, giving Irish organisations a clear and actionable roadmap to improve customer experience by investing in the people who deliver it.
Corpshore Uganda scales AI operations to meet customer experience demand surge
Ugandan outsourcing provider Corpshore Uganda is rapidly expanding AI and customer experience services following operational launch in second quarter 2025. The East African hub serves international clients across regulated healthcare and AI workflows.
United Airlines introduces tiered fares to enhance customer booking experience
US airline United Airlines has unveiled tiered fare structure across all flight class categories to enhance customer experience through expanded choice and simplified booking. The initiative introduces three premium cabin fare options.
Esri Ireland deploys mapping technology to enhance NIE Networks customer experience
Irish geographic information systems provider Esri Ireland has deployed ArcGIS technology for NIE Networks, enhancing customer experience through automated electricity infrastructure mapping. The solution serves over 966,000 customers across Northern Ireland.
Redexim appoints Keys Brothers to strengthen Northern Ireland customer service delivery
UK turf maintenance machinery provider Redexim has appointed Northern Ireland-based Keys Brothers as official regional dealer, enhancing customer service through direct access to full product portfolio and localised technical support.
Bank of Ireland launches brand platform to strengthen customer experience confidence
Irish financial institution Bank of Ireland has launched a new brand platform "Right with you" to enhance customer experience through financial confidence building. The initiative addresses evolving digital banking expectations and competitive pressures.
CallTower secures investment to expand customer experience capabilities
US-based cloud communications provider CallTower has secured strategic investment to enhance customer experience solutions. The deal highlights growing demand for integrated CX platforms in global enterprise communications environments.
The Intelligence Advantage: Why Irish Organisations Must Embrace Contextual AI to Lead on Customer Experience
Two recent studies together identify contextual intelligence as the defining customer experience frontier. Their findings give Irish organisations a clear evidence base to build loyalty through memory-rich AI, instant resolution, and transparent automated decisions.
STATSports Group wins CX Impact in Public & Professional Services at the Irish CX Impact Awards 2025
Looking back at the Irish CX Impact Awards 2025, STATSports Group claimed the CX Impact in Public & Professional Services award for a structured, evidence-rich customer success strategy that demonstrated measurable impact across both customer metrics and employee engagement. The win set a compelling benchmark for professional services organisations seeking to embed genuine customer-centricity across every level of the business, raising the standard that future entrants in the category will be expected to meet.
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