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Dr Fred Creedon named as judge for Irish CX Impact Awards 2026
Dr Fred Creedon, Programme Director for Designing Innovative Services at Munster Technological University, joins the judging panel for the Irish CX Impact Awards 2026, bringing expertise in human-centred design, service innovation, and design thinking developed through academic research and applied Living Lab projects with private and public sector organisations. A PhD-qualified practitioner-researcher whose work spans explainable AI, knowledge transfer, and user-centred design, Creedon contributes a rigorous, innovation-focused perspective on customer experience excellence and digital service design to the evaluation process.
The CXO Imperative: Why Customer Experience Leaders Should Spend Less Time Making the Case and More Time Delivering It
Deloitte Digital's 2025 CXO research finds customer experience leaders spend 40 per cent of their time making the internal case for investment rather than delivering it. Irish organisations that establish clear ROI frameworks and executive sponsorship will free their CX leaders to generate the returns that sustained competitive advantage requires.
Bank of Ireland taps Stripe to accelerate AI and payments innovation
Bank of Ireland has announced a partnership with Stripe to accelerate payments innovation and integrate AI driven financial technologies into its core systems. The deal builds on a relationship already used by Davy and New Ireland Assurance.
O2 Business brings satellite connectivity to rural UK firms
UK mobile operator O2 Business has introduced satellite direct-to-device connectivity for corporate customers, extending its UK landmass coverage from 89 to 95 per cent. The service targets rural businesses left without traditional mobile network coverage.
VodafoneThree unveils SuperMobile network to boost UK connectivity
UK telecoms operator VodafoneThree has launched SuperMobile, a premium 5G+ tier offering four times faster speeds and guaranteed minimum downloads. The launch is part of an £11 billion investment aimed at competing on quality rather than price.
TCS opens AI-led creative engineering studio in London
Indian IT services group Tata Consultancy Services has opened an AI-native creative engineering studio in London, backing plans to create 5,000 UK and Ireland jobs. The studio will support client work on customer experience and brand growth.
Harris Group targets customer experience with new rental arm
Harris Group has created Harris Rentals to meet rising customer demand for service and reliability over price. The commercial vehicle rental business will serve UK and Ireland customers under Managing Director Mike Williams.
Irish CX Impact Awards 2026 reveals shortlist ahead of November ceremony
The Irish CX Impact Awards 2026 has revealed its shortlist ahead of the awards ceremony on 4 November 2026 at the Crowne Plaza Hotel, Santry, naming finalists across 22 categories drawn from financial services, utilities, retail, technology, healthcare, and public sector organisations recognised for excellence in customer experience, customer satisfaction, and service innovation across Ireland. With entries assessed by an independent panel of CX professionals, the programme continues to stand as Ireland's most trusted platform for recognising outstanding achievement in customer experience and customer-centric strategy.
The Mobile Moment of Truth: What ComReg's 2025 Survey Tells Irish Telecoms CX Leaders About Designing for an Engaged but Price-Sensitive Customer
ComReg's Mobile Consumer Experience Survey 2025 finds 93 per cent of Irish consumers own a smartphone, yet one in three experienced signal loss last month and 53 per cent switch primarily on price. Irish telecoms CX leaders who invest in experience design will build the loyalty that price competition alone cannot sustain.
Ten Technologies brings loyalty platform to HSBC Premier customers
London-based customer experience and loyalty platform Ten Technologies has introduced Premier Lifestyle, a loyalty service for HSBC Premier customers in the UK. The launch follows Ten's multi-year contract with HSBC and its rebrand from Ten Lifestyle.
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