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HOMS Assist takes home two titles at the Irish CX Impact Awards 2026
HOMS Assist took home both CX Champion 2026 and CX Impact in Public Sector & Professional Services awards at the recently concluded Irish CX Impact Awards 2026, recognised for a feedback-led client experience model with an NPS of +94. The wins set a benchmark for customer experience excellence that entrants will look to match when the 2027 awards cycle opens.
Always in Market: Why Irish B2B Leaders Should Treat Every Customer Interaction as Preparation for the Next Buying Decision
6sense's 2026 B2B Buyer Experience Report shows 96 per cent of buyers follow their category between purchases. Irish B2B leaders who invest in customer experience between deals will earn a place on the next shortlist.
Experian and Vanquis sign partnership to improve eligibility and customer experience
Experian and UK specialist lender Vanquis have signed a multi-year partnership covering data, eligibility, analytics and fraud prevention across credit card and vehicle finance lending. The aim is better eligibility decisions and customer experience.
Discover Network and Diners Club partner with Merlin to ease guest payments
US payment networks Discover Network and Diners Club International have agreed a multi-year deal with Merlin Entertainments to be the preferred payment method at its London attractions. Acceptance will extend to international sites to improve guest experience.
Shaype picks Belfast to lead OmniRail project improving customer payment experiences
Sydney-based embedded finance firm Shaype will run its £2.4 million OmniRail payments project from Belfast, creating four jobs. The AI-enabled platform lets businesses connect once to reach multiple markets, aiming to improve customer payment experiences.
Kaptea targets €5 million raise to fix disjointed customer conversations
Dublin-based Kaptea, which orchestrates customer conversations across voice, email, SMS and WhatsApp, aims to raise up to €5 million next year. The five-person firm has raised €500,000 to date and targets €3 million in turnover.
Vodafone Ireland plans 5G Standalone rollout to improve business customer experience
Vodafone Ireland plans to bring 5G Standalone to more than 70% of the population by 2028, with business and public sector trials starting this year. Lower latency and network slicing aim to give customers more reliable connectivity.
Irish CX Impact Awards 2026 crowns its winners at Crowne Plaza Hotel, Santry
The Irish CX Impact Awards 2026 announced its winners on 4 November 2026 at the Crowne Plaza Hotel, Santry, with TestReach, Henry Schein, and HOMS Assist among the standout performers. The results set a benchmark for customer experience excellence that entrants will look to match in the next awards cycle.
Billing as the Front Door: Why Irish Energy Providers Should Design the Bill as Their Strongest Customer Experience Touchpoint
The CRU's Customer Care Annual Report 2025 shows customer contacts down 13 per cent and 2.08 million smart meters installed. Irish energy providers that design the bill as a customer experience touchpoint will build trust and loyalty.
Birmingham Airport uses AI assistant BABS to support passengers 24/7
Birmingham Airport’s AI assistant BABS, developed with conversational AI specialist Hello Lamp Post, is answering thousands of passenger enquiries around the clock. The airport is exploring personalisation, more languages and staff support.
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