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Explore industry news, insights, and updates from the Irish CX Impact Awards.

Experience redefined

Author: April Lara

Businesses across sectors are pushing beyond the expected. AI is shaping sharper insights and smoother processes.

Is NPS enough in an AI world

Author: Customer Think

For years, Net Promoter Score has been the CX industry’s favourite loyalty measure. Its simplicity made it a gold standard.

Northern Ireland plans stronger energy protections for small businesses

Author: Business Eye

Northern Ireland’s Utility Regulator is moving to bolster protections for small business energy customers.

Emirates opens premium Osaka store to elevate travel experiences

Author: Travel and Tour World

Emirates has launched Japan’s first premium travel store in Osaka, marking a strategic push to bring its renowned hospitality directly to customers.

Northern Irish businesses raise the bar on customer expectations

Author: 4NI

Northern Ireland’s businesses are rewriting the playbook to keep pace with fast-changing consumer demands.

Pinewood.AI streamlines trade parts ordering with new portal

Author: Motor Trade News

Pinewood.AI has launched its Parts Trade Portal to replace time-consuming phone-based parts ordering with a seamless self-service platform.

Gong doubles down on AI growth with Dublin expansion

Author: Martech Cube

Gong is scaling its Dublin operations to keep up with surging EMEA demand for its AI-powered revenue platform, which now boasts over 750 customers across Europe.

Bold bets

Author: April Lara

Customer experience is evolving at pace, fuelled by bold bets on technology and strategic shifts in what service means.

Modern Tyres broadens footprint with BestDrive deal

Author: Fleet

Modern Tyres is set to acquire BestDrive Ireland from Continental Tires, strengthening its position as a leading player in tyre services and vehicle maintenance across the Republic.

Elavon teams up with REI to boost retail payments

Author: Checkout

Retail Excellence Ireland has struck a three-year deal with Elavon, naming it the preferred payments partner for its 2,000-plus members.

Discover What's Happening

The Irish CX Impact Awards

December 4th, 2025

Royal Marine Hotel, Dun Laoghaire

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