US customer experience provider Alorica has partnered with PayNearMe to enhance loan servicing and collections operations through expanded digital wallet and payment capabilities according to a Business Wire announcement.

The collaboration integrates PayNearMe's PayXM platform into Alorica Financial's Systems & Services Technologies ecosystem, enabling more payment options through seamlessly connected experiences directly within servicing workflows. SST manages USD 70 billion (€66.5 billion) in primary and backup portfolio servicing with 96% client retention rate and global infrastructure built to deliver customer-centric service at scale.

Jay King, President of Alorica Financial, stated, "We continue to invest in best-in-class technology partners that elevate the value we bring to our clients and adapt to our consumers' changing needs. Payments are a pivotal point in the servicing journey, and integrating PayNearMe into our SST delivery model allows us to offer a more modern, convenient and intelligent payment experience that improves operational efficiency and increases customer satisfaction."

Supported by 600-plus loan servicing specialists and 32,000 financial professionals across three continents, SST combines advanced automation, omnichannel customer engagement, and robust compliance frameworks enabling lenders to deploy modern servicing experiences with speed and confidence. The partnership strengthens payments components, giving lenders greater flexibility and convenience at every borrower touchpoint.

Powered by PayXM platform, SST now supports debit, credit, ACH, cash, and leading digital wallets including Apple Pay, Cash App Pay, Venmo, PayPal, and Google Pay whilst preserving continuity across IVR, digital, and live agent environments.

Michael Kaplan, Chief Revenue Officer at PayNearMe, noted, "Managing payments today requires more than just processing transactions—it demands actively orchestrating and improving the entire payment lifecycle."

Discover how payment platform integration enhances loan servicing customer experience in the full report.