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Adobe extends customer experience platform into third-party AI environments through major agency and technology partnerships
US-based software firm Adobe has announced AI partnerships with Accenture, Omnicom, WPP, Stagwell, Anthropic and Microsoft to extend its customer experience software into third-party AI environments. The agreements position Adobe's CX Enterprise platform as a coordinating layer across agency, consulting and workplace AI ecosystems.
Leasecar redesigns website to deliver faster and more intuitive vehicle leasing customer journey
UK-based vehicle leasing firm Leasecar has launched a redesigned website featuring enhanced search functionality, a new brand identity and a streamlined customer journey. The platform has been built to reduce friction across key customer actions and support more informed leasing decisions.
Reward creates 61 Belfast jobs as UK customer engagement platform accelerates international expansion
UK-based customer engagement and commerce media platform Reward is creating 61 new jobs in Belfast as it expands its international operations. The roles span software engineering, data engineering, DevOps and business operations, generating more than £3.3 million in annual salaries.
Bank of Ireland cuts fraud attempts by 30% and false positives by 87% using AI-powered Featurespace platform
Bank of Ireland has reported a 30% reduction in attempted payment fraud and a 25% fall in customer losses since deploying an AI-powered detection system in partnership with Featurespace, a Visa solution. The technology has simultaneously streamlined the customer experience by cutting false positives by 87.1%.
Tara Martin named as judge for Irish CX Impact Awards 2026
Tara Martin, Vice-President of Customer Success at RentalMatics, joins the judging panel for the Irish CX Impact Awards 2026, bringing over two decades of customer experience design, business development, and digital transformation expertise spanning Fortune 500 corporate leadership at Hertz International and startup strategy at RentalMatics. A recipient of Hertz International's Global Leadership Award, Martin contributes a cross-sector perspective on customer success strategy and operational excellence to the evaluation process.
How the Consumer Protection Code 2025 Converts CX Investment into Regulatory Advantage for Irish Financial Services
The Central Bank of Ireland's Consumer Protection Code 2025 came into force in March 2026, shifting regulation from process compliance to outcome demonstration. Irish financial services CX leaders who treat this as a design mandate rather than a compliance task stand to gain measurable competitive advantage.
Kyndryl rolls out AI Orchestration for Business to coordinate agentic workflows across enterprise customer operations
US-based enterprise technology services firm Kyndryl has launched AI Orchestration for Business, a new capability designed to coordinate AI agents across supply chains, commerce, finance, IT and customer operations. The solution targets retail, consumer packaged goods, travel and transportation organisations seeking enterprise-wide AI impact.
Gulfstream opens dedicated Singapore customer support centre to strengthen Asia-Pacific service experience
US-based business jet manufacturer Gulfstream has opened a dedicated customer support centre at Seletar Airport in Singapore, partnering with authorised service centre Jet Aviation. The facility positions Gulfstream to deliver faster, more localised customer experience across the Asia-Pacific region.
WHSmith deploys SOLUM electronic shelf labels across Heathrow flagship stores to sharpen travel retail customer experience
UK-based travel retailer WHSmith has partnered with electronic shelf label provider SOLUM to deploy digital shelf-edge communication solutions across its UK travel retail estate. The rollout begins at WHSmith's flagship stores at Heathrow Airport Terminals 3, 4 and 5.
Enfuce enters Irish market through Payac partnership to modernise credit union card processing for 275,000 members
Finland-based card processing firm Enfuce has entered the Irish market through a partnership with Payac, migrating 125,000 cardholders and 150,000 current accounts from Irish credit unions onto its cloud-based platform. The project marks a significant shift in payment infrastructure for the Irish credit union sector.
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