Ireland’s experience economy stands at a pivotal moment. Rising operational costs and weakening consumer demand are reshaping how businesses think about growth, loyalty and long-term value. 

The recent analysis, Confidence slump hits experience economy, highlights this reality, revealing an industry under pressure but not without promise. It signals a shift towards resilience, where innovation and customer trust become the true measures of performance.

Technology is leading the response. Crescendo unveils Multimodal AI demonstrates how artificial intelligence is enhancing engagement, turning interaction into insight and creating experiences that feel both intelligent and deeply human. Such developments are redefining how organisations interpret and anticipate customer needs.

Leadership remains the essential thread binding this evolution together. Agnieszka Jozwiak joins CX Impact Awards 2025 illustrates the importance of vision, empathy and expertise in guiding transformation and inspiring excellence across the customer experience sector.

These narratives depict an industry adapting with clarity and intent, where creativity, technology and leadership converge to set new standards for meaningful connection.

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