Customer engagement is increasingly happening outside traditional call centres, on the road, in corridors, or on client sites. Yet these mobile interactions often go unrecorded, creating costly blind spots in visibility, compliance, and performance. Diabolocom aims to close that gap with what it calls the first app-free mobile CX solution, designed to integrate every mobile call, chat, and update directly into enterprise systems.

Early adopters in sectors such as education and real estate have reported up to a 20 percentage-point improvement in reachability. By transforming mobile phones into managed CX endpoints, the system can automatically log interactions, update CRMs, and trigger follow-ups or calendar invites without any manual input. This automation helps staff stay productive while ensuring consistent data capture and regulatory alignment.

For industries like logistics, transport, and healthcare, where field work and compliance pressures collide, the benefits are clear. One end-of-life care provider reduced legal costs by millions after deploying Diabolocom’s automated call recording and transcription tools, cutting risks tied to unlogged conversations. As new regulations such as France’s 2026 opt-in telesales law reshape outreach strategies, organisations will need similar agility to stay compliant and connected.

Artificial intelligence underpins Diabolocom’s approach, enabling automatic summarisation, tagging, and syncing of calls, texts, and WhatsApp conversations within Salesforce or other CRMs. Managers gain real-time oversight of what’s being said and done across distributed teams, while agents can focus on building relationships instead of updating databases.

Mobility is now a defining element of modern CX. Treating smartphones as integral to the customer journey, rather than separate from it, can unlock new efficiencies, stronger compliance, and deeper trust. In a fast-evolving regulatory and operational landscape, those who master mobile-first CX will hold the advantage.

Learn how Diabolocom is redefining mobile customer experience in the full article.