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Gavin Carpenter confirmed as judge for Irish CX Impact Awards 2026
Gavin Carpenter, CEO of Phonovation since 2006, joins the judging panel for the Irish CX Impact Awards 2026, bringing two decades of senior leadership in telecommunications and customer engagement technology alongside prior experience in senior management roles at Esat Telecom, Energis, and Colt Telecom. As the driving force behind one of Ireland's leading customer service technology companies, Carpenter contributes a practitioner's command of digital customer experience, service excellence, and the technology decisions that underpin effective customer-centric strategy to the evaluation process.
Protecting the Gains: What the Qualtrics 2026 Consumer Experience Trends Report Tells Irish Organisations About Building on Progress
Qualtrics' 2026 Global Consumer Experience Trends Report finds customer satisfaction and trust improving but fragile. Irish organisations that protect CX gains through better signal collection, service quality investment, and transparent personalisation will convert fragile progress into durable competitive advantage.
Endava and Upstream Works launch agentic CX platform to capture AI-native enterprise demand
A NYSE-listed technology group with falling high-value client numbers is productising its AI capability into a pre-packaged CX platform, a structurally different sales motion designed to bypass the stalled enterprise procurement cycles its own results have exposed.
Take2Eton recruits Reed and Mackay's client experience chief to anchor growth push
An independent TMC creating a CCO role and filling it with a direct competitor's senior talent signals that informal service culture is being replaced by formal commercial architecture as the business scales.
OneJourney partners with MPS to enhance hotel payment customer experience
US hospitality payments provider OneJourney has partnered with Dublin-based Managed Payment Services to expand B2B payment platform across Ireland and UK, enhancing customer experience through automated invoice reconciliation and virtual card technology.
Bank of Ireland enhances customer experience through new accessibility measures
Irish financial institution Bank of Ireland has introduced enhanced accessibility measures including neuro-inclusive branch accreditation and communication cards. The initiative enhances customer experience through improved support for customers with additional needs.
Everseen acquires Viztel to advance full-store customer experience intelligence
Global vision AI provider Everseen has acquired Viztel portfolio from RadiusAI, extending platform capabilities from checkout to full-store intelligence. The acquisition enhances customer experience through unified insights across retail operations.
Eddie Stack joins Irish CX Impact Awards 2026 judging panel
Eddie Stack, CX Director at Insight6 Ireland, joins the judging panel for the Irish CX Impact Awards 2026, bringing over four decades of business experience and 25 years specialising in customer experience strategy and service excellence to the evaluation process. With his career defined by empowering organisations to elevate customer satisfaction and build customer-centric cultures, Stack contributes a practitioner's perspective on what outstanding CX looks like in practice to the assessment of entries across the awards programme.
Why Irish Organisations Must Close the Distance Between What They Know About Customers and What Customers Feel
A 2025 report finds 83 per cent of business leaders believe they understand their customers deeply, yet only 45 per cent of consumers agree. Irish organisations that close this real-time relevance gap through first-party data and transparent personalisation will capture measurable gains in revenue and loyalty.
8x8 announced as Platinum Sponsor of Irish CX Impact Awards 2026
8x8 has been named Platinum Sponsor of the Irish CX Impact Awards 2026, bringing its unified cloud communications platform to a programme honouring excellence in customer experience across Irish business ahead of the awards gala on 4 November at the Crowne Plaza Hotel, Santry. The partnership reflects 8x8's commitment to transforming customer and employee experience and its alignment with the organisations driving CX innovation and service excellence across Ireland.
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