Stay Informed on Corporate Sustainability

Author: Archie Villaflores

Evin Conway, Customer Experience Leader at CSG, joins the judging panel for the Irish CX Impact Awards 2026, bringing over 20 years of expertise in strategic transformation, governance, and global CX team leadership across organisations including Ibec, Coupa, Salesforce, and Citrix. A Masters-qualified strategist and board director whose leadership at Ibec earned the B2B Customer Experience of the Year award at the Irish CX Awards 2024, Conway contributes a proven track record of delivering measurable CX outcomes to the evaluation process.

Author: Archie Villaflores

The Ipsos Empathy: The New Currency of Brand Connection report finds empathy-grounded ideas are 79 per cent more likely to drive brand choice, giving Irish customer experience leaders a clear, quantified case for treating empathy as a measurable commercial strategy rather than a cultural aspiration.

Author: Archie Villaflores

Jenny McCoy, Head of Customer Experience at the Irish Management Institute, joins the judging panel for the Irish CX Impact Awards 2026, bringing over 20 years of experience in customer experience design, service delivery, and continuous improvement to the programme. As the architect of IMI's customer experience strategy and a practising Executive Coach, McCoy contributes a perspective that connects operational rigour with the human and organisational factors that drive CX excellence.

Author: Archie Villaflores

Speciality chemicals company Evonik has opened its first Beauty Science and Innovation Centre in Asia, located at its Shanghai, strengthens collaborative customer engagement and accelerates next-generation cosmetic solution development across the region.

Author: Archie Villaflores

Customer experience company Teleperformance, now operating as TP, has expanded its TP.ai Data Services across eight Asia-Pacific markets. The rollout deploys specialist AI practitioners in each country to support locally compliant data handling for enterprise AI projects.

Author: Archie Villaflores

Limerick-based AI software firm AMCS Group has appointed Eric S. Walsh as chief executive officer, succeeding co-founder Jimmy Martin who transitions to the board. Walsh joins from MRI Software and brings more than two decades of enterprise software leadership.

Author: Archie Villaflores

Dublin-headquartered Experian has launched an Agent Operating System within its Ascend Platform, designed to help financial services organisations safely scale agentic AI across the lending lifecycle.

Author: Archie Villaflores

Bank of Ireland has committed €20 million to upgrading its business lending infrastructure, launching a digital Business Borrowing Hub for small enterprises and agricultural customers.

Author: Archie Villaflores

Ireland's B2B sector faces a defining customer experience gap as global buyers complete most of their purchase journey without vendor contact. Irish companies must redesign their digital journeys now or risk losing clients to more digitally mature competitors.

Author: Archie Villaflores

In a throwback to the Irish CX Impact Awards 2025, Intercom was shortlisted for the Best Use of AI in Customer Experience award for deploying Fin, its AI support agent, as the primary engine of a customer service transformation that resolved 81 percent of customer issues autonomously while enabling round-the-clock support at a scale its human team alone could not have sustained. As the 2026 cycle draws closer, Intercom's demonstration that an AI-first support strategy can simultaneously improve customer outcomes and reshape how human teams contribute sets a meaningful benchmark for the organisations now preparing their entries.