Editor's Note

Service Shift

The service economy continues to evolve, shaped by leadership decisions, technological adoption, and a sharper focus on customer experience.

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Editor's Pick

H&M names experienced insider its new UK/Ireland MD
Editor's Pick

Currys installs electronic shelf labels in shops across UK and Ireland
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Irish Banks Plan Mobile Payments System to Counter Revolut
Post Event Video Irish Times All Winners

Celebrate the Success of the 2024 Irish CX Impact Awards

The 2024 Irish CX Impact Awards, one of Ireland’s most anticipated business recognition programmes, has come to an unforgettable conclusion!

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Post Event Video Irish Times All Winners

Exciting Highlights from the 2024 Irish CX Impact Awards

The 2024 Irish CX Impact Awards, hosted at the Crowne Plaza Santry, showcased the very best in customer experience (CX) innovation across a range of sectors, from aviation to legal services.

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Post Event Video Irish Times All Winners

Celebrating Excellence in Customer Experience: 2024 CXIA Winners

The Irish CX Impact Awards (CXIA) 2024 showcased the very best in customer experience innovation, leadership, and impact across various sectors.

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Leading AI Innovator Smarsh Leverages Salesforce’s Agentforce, Deploys AI Customer Service Agents for Financial Services Support

Business News from Companies The Future of Customer Experience is Written in Bucharest. CX Conference 2025 brings together global leaders and key studies unveiled for the first time

MarketScape's "Worldwide Customer Experience Platforms for Telecommunications"

Klarna Redeploys Staff to Customer Service, Pulls From Marketing, Engineering, and Legal Teams

Consumers want AI guardrails, but few business leaders have policies in place

Williams-Sonoma scales AI customer service assistant across portfolio

Verint Confirms $2BN Takeover by Thoma Bravo, Set to Merge with Calabrio

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The Irish CX Impact Awards

December 4th, 2025

Royal Marine Hotel, Dun Laoghaire

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