Editor's Note

Future crafted

This week, innovation is taking centre stage as AI tools move from concept to frontline applications, reshaping how companies anticipate and respond to customer needs.

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Editor's Pick

Irish CX Impact Awards 2025 shows what makes an entry a winner
Editor's Pick

EXL deepens Dublin presence with AI innovation lab launch
Editor's Pick

Event-led integration is reshaping competitive advantage
Post Event Video Irish Times All Winners

Celebrate the Success of the 2024 Irish CX Impact Awards

The 2024 Irish CX Impact Awards, one of Ireland’s most anticipated business recognition programmes, has come to an unforgettable conclusion!

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Post Event Video Irish Times All Winners

Exciting Highlights from the 2024 Irish CX Impact Awards

The 2024 Irish CX Impact Awards, hosted at the Crowne Plaza Santry, showcased the very best in customer experience (CX) innovation across a range of sectors, from aviation to legal services.

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Post Event Video Irish Times All Winners

Celebrating Excellence in Customer Experience: 2024 CXIA Winners

The Irish CX Impact Awards (CXIA) 2024 showcased the very best in customer experience innovation, leadership, and impact across various sectors.

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TELUS Digital enters Middle East market with Dubai hub

Proposed bill targets offshoring of call centre jobs

Apple tests AI-powered Support Assistant in iOS app

Applied Systems hackathon sparks AI-powered email innovation

NFL to Take Stake in ESPN as Part of Disney Media Deal

Europcar expands Irish footprint with €100m investment

Embedded finance reshapes retail transactions

Discover What's Happening

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The Irish CX Impact Awards

December 4th, 2025

Royal Marine Hotel, Dun Laoghaire

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