Editor's Note

Forward focus

It’s not the shuttle, the software, or the supply deal that matters most. It’s the feeling people are left with when they walk away.

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Card Factory acquires Funky Pigeon to bolster digital growth
Editor's Pick

Retailers must harness AI to personalise the shopping experience
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National Enterprise Hub backs 6,500 Irish SMEs in debut year
Post Event Video Irish Times All Winners

Celebrate the Success of the 2024 Irish CX Impact Awards

The 2024 Irish CX Impact Awards, one of Ireland’s most anticipated business recognition programmes, has come to an unforgettable conclusion!

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Post Event Video Irish Times All Winners

Exciting Highlights from the 2024 Irish CX Impact Awards

The 2024 Irish CX Impact Awards, hosted at the Crowne Plaza Santry, showcased the very best in customer experience (CX) innovation across a range of sectors, from aviation to legal services.

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Post Event Video Irish Times All Winners

Celebrating Excellence in Customer Experience: 2024 CXIA Winners

The Irish CX Impact Awards (CXIA) 2024 showcased the very best in customer experience innovation, leadership, and impact across various sectors.

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McCarthy Insurance expands Limerick presence with Newcastle West revamp

Business energy confidence grows in Northern Ireland as concerns ease

DTH Travel sharpens guide training to elevate booking confidence

Emirates to add third daily Dublin flight as demand grows

Majority of NI businesses stuck with energy suppliers despite cost pressures

Voxpro’s Dan Kiely joins AI start-up Momntum after €1m raise

Scalefusion and e92spark partner to deliver next-gen endpoint security across UK & Ireland

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The Irish CX Impact Awards

December 4th, 2025

Royal Marine Hotel, Dun Laoghaire

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