Dublin-headquartered data and technology company Experian has launched the Agent Operating System, a trusted agentic AI layer within its Ascend Platform designed to help financial services organisations scale AI safely across lending, fraud detection and customer experience operations, according to Morningstar.

Unveiled at Money20/20 Europe in Amsterdam, the system enables AI agents from Experian, clients and partners to work together through a common trust, semantic and orchestration layer, supported by governance controls, auditability and human oversight.

The launch addresses persistent barriers to AI adoption in financial services. New Experian research shows that 48% of global organisations say integrating data into AI workflows remains difficult, while a third cite poor data lineage and a further third report data siloed across teams and systems.

Consumer appetite for agentic AI is meanwhile growing, with 55% of consumers willing to allow an AI agent to make an autonomous purchase on their behalf, rising to 70% among those aged 25 to 39.

ServiceNow has been confirmed as the first partner to integrate with the Agent Operating System, connecting its AI agents with Experian's Ascend Platform to deliver trusted data, decisioning and governance capabilities within existing enterprise workflows.

Vijay Mehta, General Manager AI at Experian Software Solutions, said: "Agentic AI will reshape financial services, changing how decisions are made, how customers are served and how organisations operate at scale."

Mehta added: "The Experian Agent Operating System is built for that moment. It brings together our unique data, advanced analytics, decisioning expertise and embedded governance within the Ascend Platform to help organisations deploy AI with confidence."

For the complete details of Experian's Agent Operating System launch, read the full report.