Stay Informed on Corporate Sustainability

Author: KMWorld

Talkdesk launches AI-powered commerce orchestration and a dedicated Consumer Goods Experience Cloud. The innovation unifies customer, partner, and operational interactions to streamline high-volume sales and service in retail and CPG sectors.

Author: PR Newswire

A US-based cloud technology provider has launched an enterprise AI platform designed to unify commerce and customer service. The move highlights how agentic AI is reshaping customer experience strategies across retail and food service sectors.

Author: The Manila Times

Plume acquires Sweepr to strengthen digital customer experience for service providers. The deal highlights how telecom customer experience is shifting towards AI-led, proactive service models.

Author: Furniture News

An Irish wholesale furniture supplier is scaling its UK operations with a customer experience-led service model for retailers. The expansion highlights how speed, reliability and after-sales support are becoming competitive levers in B2B retail supply chains.

Author: Belfast News Letter

A Northern Ireland automotive services business has secured private equity backing to scale a customer experience-led growth model. The deal highlights how service quality and frontline expertise are becoming differentiators in competitive B2B markets.

Author: Jed Nykolle Harme

The customer experience sector continues to mature as organisations place greater emphasis on consistency, trust and long-term engagement. This edition brings together perspectives that show how experience is becoming a strategic driver of resilience and differentiation. Rewinding to 2025, 'Marc Giles Named CX Leader at the 2025 Irish CX Impact Awards' underscores the importance of leadership in translating ambition into consistent delivery. That recognition frames expectations for the 2026 awards cycle, where people strategy will continue to sit at the heart of customer experience credibility. In addition, 'Heathrow invests in 1.3b to upgrade passenger experience and operations' highlights the role of sustained investment in shaping expectations at every touchpoint. The commitment signals how experience-led thinking is increasingly embedded in operational strategy across complex environments. Lastly, 'Best4Travel acquires Skytours to expand nationwide customer experience' reflects a period where scale and reach were leveraged to strengthen customer relationships. The development points to a wider sector shift towards integrated journeys that balance growth with service quality. Together, these stories frame a sector where scale, investment and expertise are aligning to shape more meaningful customer outcomes.

Author: verizon

Verizon partners with Array Digital Infrastructure to expand its 5G network across the United States. The multi-year agreement supports cost efficiency, faster deployment of advanced wireless technologies, and improved customer experience nationwide.

Author: FUTURE TRAVEL EXPERIENCE

Heathrow Airport plans £1.3 billion investment in 2026 to enhance passenger experience and operational efficiency. Upgrades include Terminal 4 redevelopment, a Terminal 2 baggage system, AI-driven turnaround improvements, and accessibility enhancements across all terminals.

Author: THE IRISH NEWS

VodafoneThree is creating 200 customer care jobs in Belfast through call centre partner Concentrix, bringing roles back to the UK. The expansion enhances service delivery while supporting regional employment and digital industry growth in Northern Ireland.

Author: BUSINESSPLUS

Dovida, Ireland’s largest home care provider, is expanding its workforce to meet rising demand for in-home support. The company offers flexible roles, training, and progression pathways while enhancing personalised care and customer experience nationwide.