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NetSuite launches AI innovations to enhance Southeast Asian customer experience delivery
US cloud ERP provider Oracle NetSuite has announced AI-powered innovations for Southeast Asian organisations to enhance customer experience through automated workflows and improved decision-making capabilities. NetSuite Next launches across ASEAN markets.
Zalando marks Dublin decade advancing AI-driven customer experience innovation
European fashion technology platform Zalando celebrates new decade at Dublin Tech Hub, continuously improving customer experience through AI-driven innovation. The Irish operation employs 100 multidisciplinary experts developing scalable platform enhancements.
Hub Packaging acquires Packed Up to enhance customer experience and expand Scottish presence
Northern Ireland packaging supplier Hub Packaging has acquired Scottish packaging company Packed Up to enhance customer experience and expand geographical reach. The partnership strengthens service capabilities across UK markets through combined expertise.
Eir Business partners with ServiceNow to enhance managed services customer experience
Irish telecommunications provider Eir Business has announced multi-million-euro collaboration with US platform ServiceNow to modernise managed services delivery. The partnership enhances customer experience through AI-powered automation and unified service operations.
The Contextual Intelligence Opportunity: How Irish CX Leaders Can Turn AI Investment into Experiences That Retain
Zendesk's CX Trends 2026 report identifies contextual intelligence as the decisive advantage in customer experience. Irish CX leaders who build memory-rich, transparent AI systems stand to capture measurable gains in loyalty, resolution speed, and competitive differentiation.
Beyond the CX Function: Why Irish Organisations Must Adopt the Total Experience Operating Model
KPMG's Global Customer Experience Excellence 2025-2026 report argues that Total Experience is the new standard for CX leadership. Irish organisations must align customer, employee, and AI strategies within one operating model to close the widening performance gap.
Millies Beauty shortlisted for CX Team of the Year at Irish CX Impact Awards 2025
Looking back to the Irish CX Impact Awards 2025, Millies Beauty was shortlisted for the CX Team of the Year award for a customer experience approach that went beyond transactional service delivery to build a community around expert-led guidance, seamless interaction, and the kind of trust that converts satisfied customers into genuine brand advocates. As the 2026 cycle draws closer, the standard Millies Beauty brought to the shortlist sets a meaningful benchmark for the teams now preparing to make their case.
Shenzhen retail brands enhance customer experience through flagship store expansion
Chinese retail market Shenzhen has experienced active leasing demand led by outdoor sports, consumer electronics, and art toy brands. Flagship openings enhance customer experience through store upgrades and improved service delivery.
Adobe launches CX Enterprise Coworker to advance agentic customer experience orchestration
US technology provider Adobe has launched CX Enterprise Coworker, an agentic AI solution orchestrating customer experience workflows across siloed systems. The platform enhances customer experience through unified data integration and automated workflow coordination.
NAPA Auto Parts launches ecommerce platform to enhance consumer customer experience
UK and Ireland automotive parts distributor NAPA Auto Parts has launched direct-to-consumer ecommerce platform, enhancing customer experience through expanded product access. The website provides over 110,000 SKUs to motorists and enthusiasts.
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