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WH Ireland taps MorganAsh to strengthen vulnerability support and Consumer Duty compliance
WH Ireland has implemented the MorganAsh Resilience System to automate Consumer Duty compliance across its client book. The FCA now requires auditable, firm-wide evidence of vulnerability assessment, not just case-by-case adviser judgement, and sub-£1 billion AUM firms can no longer treat that as a resource they lack.
Porsche Centre South Lakes adopts Mad Devs Connect as premium automotive retail closes its omnichannel CX gap
Porsche Centre South Lakes has deployed Mad Devs’ Connect platform to bring lead management, customer communications, compliance and reporting into one digital system. The move improves visibility across the customer journey while reducing administration for dealership teams.
ArrowXL cuts fleet mileage by 13% with Descartes as on-time delivery becomes the frontline of customer experience in home delivery
ArrowXL by JP Home has cut fleet mileage by around 13% after deploying Descartes’ AI-powered route planning solution, while improving delivery reliability. The results show how smarter routing can reduce operational costs while helping deliver a more consistent customer experience.
Rasbot launches humanoid robots in Ireland as RaaS removes the capital barrier to experiential CX deployment
A €160,000 humanoid robot available on a rental model changes what experiential customer engagement looks like at Irish corporate events, retail activations and brand showcases, without requiring capital commitment from the operator.
Boldyn deploys neutral host DAS at The O2 Belfast as 12,000-seat arenas become the hardest RF environment in the built world
Boldyn Networks has deployed a neutral-host DAS at The O2 Belfast, with O2 customers first to access the upgraded connectivity. The deployment improves mobile capacity at one of Northern Ireland’s busiest venues while supporting future access for other UK operators.
Morrisons deploys Everseen's vision AI across self-checkout tills
Morrisons has partnered with Cork-based Everseen to deploy Vision AI monitoring across 200 UK self-checkout stores. The rollout reflects rising retail investment in AI tools designed to speed transactions and protect customer experience.
Capita books £424.6 million TfL extension and sells contact centre for £1 in the same week
A five-year regulated public sector contract and a £1 disposal of the division that was dragging margins define what Capita is becoming more clearly than any strategy document could.
Monzo Business reaches one million UK customers as digital banking closes the SME switching gap
One million business customers in a decade reveals both Monzo's pace and the structural inertia of UK SME bankingm, and the Dublin expansion plan makes this a direct threat to AIB and Bank of Ireland's incumbent position.
TAPP builds 50-pilot proof of concept before seeking £800,000 to take NFC platform beyond Northern Ireland
A Holywood startup replacing QR codes with NFC taps is entering a market where smartphone hardware is finally ready and post-pandemic friction fatigue has made the incumbent technology unpopular, the timing is more deliberate than it looks.
Volvo Cars Ireland franchisees commit €40 million to reposition network ahead of centenary
A manufacturer-coordinated retail overhaul funded entirely by franchise partners is less a property investment than a brand strategy: in a premium EV market where product parity is narrowing, the showroom becomes the primary differentiator.
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