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Why AI coaching, not automation, could be your next CX advantage
Author: Venture Beat
As AI sweeps through customer service, Solidroad is taking a different path — one that doesn’t replace humans, but makes them better.
Qualcom sharpens AI and data edge with new Microsoft status
Author: Sync NI
As customer expectations surge, Qualcom is doubling down on its commitment to smart, secure, and scalable IT solutions.
Sobot puts human-like AI at the heart of customer service
Author: Big News Network
AI is here to stay, but empathy still matters.
Klearcom bets big on growth with global push and AI edge
Author: Irish Tech News
Klearcom is projecting a 79% revenue surge this year as it doubles down on international expansion and deepens its investment in AI-powered solutions.
American Airlines signals a new era in customer experience
Author: Travel and Tour World
American Airlines is doubling down on customer experience with the launch of a high-powered advisory board led by top names in hospitality, healthcare, logistics, and data.
Inclusive retail gains ground with Currys and WelcoMe partnership
Author: Retail Tech Innovation Hub
Currys is raising the bar on inclusive customer service by rolling out the WelcoMe platform across its Irish stores.
Celebrate the Success of the 2024 Irish CX Impact Awards
Author: The Irish CX Impact Awards
The 2024 Irish CX Impact Awards, one of Ireland’s most anticipated business recognition programmes, has come to an unforgettable conclusion!
Exciting Highlights from the 2024 Irish CX Impact Awards
Author: The Irish CX Impact Awards
The 2024 Irish CX Impact Awards, hosted at the Crowne Plaza Santry, showcased the very best in customer experience (CX) innovation across a range of sectors, from aviation to legal services.
Celebrating Excellence in Customer Experience: 2024 CXIA Winners
Author: The Irish CX Impact Awards
The Irish CX Impact Awards (CXIA) 2024 showcased the very best in customer experience innovation, leadership, and impact across various sectors.
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