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Shift4 partners with xAI to advance customer experience capabilities
US payment processor Shift4 Payments has partnered with Elon Musk's AI firm xAI to enhance customer experience through improved data leverage and reduced cart abandonment. The US-based company deploys AI assistants across key products for faster inquiry resolution.
Ada doubles growth as enterprises advance agentic customer experience adoption
Canadian AI customer experience company Ada has reported over 100% year-over-year revenue growth driven by enterprise adoption of agentic customer service. The Canada-based firm deployed over 550 enterprise AI agents globally, handling 6.4 billion interactions.
Zurich to acquire RedClick to transform Irish customer experience position
Irish financial services provider Zurich has announced plans to acquire RedClick from Italian insurer Generali for €337 million. The transaction strengthens customer experience capabilities through enhanced market position and expanded service delivery across non-life insurance operations.
DFM Systems rebrands as Zutec to strengthen Irish customer experience
Irish construction technology provider DFM Systems has rebranded as Zutec following December 2024 acquisition, strengthening commitment to the Irish market. The consolidation enhances CX through unified digital solutions across building lifecycle management and asset operations.
Irish banks deploy instant payment service to enhance customer experience
Irish banks AIB, Bank of Ireland, and PTSB have launched Zippay, an in-app instant payment service for five million customers. The mobile-based platform enhances customer experience through seamless person-to-person transactions without additional charges or separate applications.
ptsb wins Best Use of Customer Feedback and Insights to Improve CX at Irish CX Impact Awards 2025
Recognised for its dynamic and evidence-backed approach to customer-led strategy last year, ptsb was named winner of Best Use of Customer Feedback and Insights to Improve CX at the Irish CX Impact Awards 2025, celebrated for embedding customer-centricity across every level of the organisation. Their CX Strategy Programme now sets a compelling benchmark for feedback-driven transformation as Ireland's customer experience community looks ahead to the 2026 awards cycle.
LivePerson launches evaluation platform to advance enterprise CX readiness
US conversational AI provider LivePerson has launched Syntrix, an AI agent evaluation and live agent training platform for enterprise customer experience. The company enables brands to deploy customer-facing AI with confidence through simulation capabilities.
Alorica partners with PayNearMe to enhance loan servicing CX capabilities
US customer experience company Alorica has partnered with PayNearMe to expand digital wallet and payment capabilities for loan servicing operations. The US-based collaboration integrates PayXM platform into SST ecosystem, enabling flexible and secure payment experiences.
ABB simplifies warranty process to enhance customer experience delivery
US-based ABB has streamlined its NEMA motors warranty request process to enhance CX through simplified submission and tracking capabilities. The Switzerland-headquartered technology company provides single sign-on access across all service systems for improved visibility and control.
Accenture to acquire Ookla to advance network-driven customer experience capabilities
Accenture has agreed to acquire US network intelligence company Ookla to strengthen CX analytics capabilities. The acquisition enhances data-driven optimisation of mission-critical Wi-Fi and 5G networks powering enterprise digital operations globally.
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