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Explore industry news, insights, and updates from the Irish CX Impact Awards.

CX Impact Awards 2025 spotlight the future of customer experience

Author: April Lara

Ireland’s leading awards for customer experience will highlight the projects and teams driving innovation in how organisations serve their customers.

Two Stacks soars into travel retail with airport-exclusive Flight Series

Author: The Moodie Davitt Report

Two Stacks Irish Whiskey has unveiled its first airport-exclusive release — The Flight Series — in collaboration with ARI at Dublin Airport’s Irish Whiskey Collection.

AIB puts accessibility at the heart of strategy with lived experience-led approach

Author: The Irish Times

AIB has embedded accessibility into its operations by directly involving disabled customers and partnering with inclusion consultancy Tilting the Lens.

McCarthy Insurance expands Limerick presence with Newcastle West revamp

Author: Limerick Live

McCarthy Insurance Group has completed a full refurbishment of its Newcastle West branch, strengthened its local footprint and marking another milestone in its nationwide growth.

Card Factory acquires Funky Pigeon to bolster digital growth

Author: Retail Gazette

Card Factory has agreed to acquire WHSmith’s online greetings card business, Funky Pigeon, for £24m in a strategic move to strengthen its digital footprint.

Business energy confidence grows in Northern Ireland as concerns ease

Author: Utility Regulator

Northern Ireland’s latest Non-domestic Consumer Insight Tracker reveals a marked improvement in business sentiment across the energy market.

Retailers must harness AI to personalise the shopping experience

Author: The Irish Times

AI is transforming how Irish retailers engage with customers, with tools like generative AI, loyalty apps, and real-time data enabling highly personalised in-store and online experiences.

Forward focus

Author: April Lara

It’s not the shuttle, the software, or the supply deal that matters most. It’s the feeling people are left with when they walk away.

National Enterprise Hub backs 6,500 Irish SMEs in debut year

Author: RTÉ

The National Enterprise Hub has supported over 6,500 Irish SMEs in its first year, offering streamlined access to more than 250 government supports.

Revolut ramps up European expansion with Paris HQ and 400 new hires

Author: Crowdfund Insider

Digital bank Revolut is accelerating its Western European growth with a new HQ in Paris, a €1bn investment, and over 400 new roles—half of which are in France.

Discover What's Happening

The Irish CX Impact Awards

December 4th, 2025

Royal Marine Hotel, Dun Laoghaire

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