Stay Informed on Corporate Sustainability

Author: Jed Nykolle Harme

Director and Digital Engagement Lead at EPAM Systems Ireland Rachael Corcoran is announced as one the judges for the Irish CX Impact Awards 2025, bringing over 20 years of expertise in digital strategy, customer experience, and business transformation.

Author: Business Wire

SearchStax unveils multi-site search management for its AI-powered Site Search, enabling centralized governance, contextual relevance, analytics, and operational efficiency across large digital ecosystems.

Author: IT Business Daily

Nomura Research Institute has launched CXynapse Hub, a platform designed to help companies unify and optimise customer experience (CX) across multiple touchpoints.

Author: Fashion United

Hunkemöller’s Berlin Alexanderplatz store, managed by Janett Nowak, showcases the brand’s new European store design, combining warmth, elegance, and customer-focused experiences.

Author: The Irish Sun

Cybersecurity firm Proofpoint is expanding its AI Innovation Centre in Cork, Ireland, creating 100 new jobs over two years. Roles include data scientists, AI specialists, and large language model experts, supported by IDA Ireland.

Author: Capita

Capita extends its 14-year partnership with Samsung UK, introducing AI-powered innovations through AWS Connect and Agent Suite to deliver next-generation customer experience and digital transformation.

Author: Jed Nykolle Harme

The customer experience (CX) sector continues to evolve, driven by innovation, technology, and a commitment to exceeding client expectations. Organisations are embracing digital transformation and team excellence as critical differentiators in a competitive marketplace. Recognition of outstanding performance is exemplified by Allied Irish Banks wins CX Team of the Year. The award highlights how strategic vision, collaboration, and customer-centric initiatives can deliver measurable impact and set industry benchmarks. Technological innovation is reshaping service delivery. Cisco reshapes infrastructure management with its AI-powered platform demonstrates how advanced solutions can streamline operations, improve responsiveness, and enhance the overall customer journey. Meanwhile, Blackjack Promotions rebrands as ABM signals a strategic expansion across the UK and Ireland, reflecting the importance of experiential services in delivering memorable and differentiated experiences. These developments underline a sector where innovation, strategy, and human expertise converge to redefine customer experience excellence. Read the full stories and stay informed on the trends shaping the future of CX leadership.

Author: Jed Nykolle Harme

Allied Irish Banks (AIB) has been named CX Team of the Year at the Irish CX Impact Awards 2024, recognising the organisation’s exceptional commitment to elevating customer experience through collaboration, agility, and innovation.

Author: World Business Outlook

NCR Atleos partners with Kuwait Finance House to deploy AI-powered conversational avatars at branch kiosks, enhancing customer experience with real-time assistance, digital transactions, speech analytics, and seamless live-agent escalation.

Author: Network World

Cisco has launched Cisco IQ, an AI-driven, agent-based platform unifying enterprise infrastructure data to provide predictive insights, adaptive assessments, AI-powered troubleshooting, migration frameworks, and digitized delivery for optimised CX.