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Explore industry news, insights, and updates from the Irish CX Impact Awards.
CX Impact Awards 2025 spotlight the future of customer experience
Author: April Lara
Ireland’s leading awards for customer experience will highlight the projects and teams driving innovation in how organisations serve their customers.
Two Stacks soars into travel retail with airport-exclusive Flight Series
Author: The Moodie Davitt Report
Two Stacks Irish Whiskey has unveiled its first airport-exclusive release — The Flight Series — in collaboration with ARI at Dublin Airport’s Irish Whiskey Collection.
AIB puts accessibility at the heart of strategy with lived experience-led approach
Author: The Irish Times
AIB has embedded accessibility into its operations by directly involving disabled customers and partnering with inclusion consultancy Tilting the Lens.
McCarthy Insurance expands Limerick presence with Newcastle West revamp
Author: Limerick Live
McCarthy Insurance Group has completed a full refurbishment of its Newcastle West branch, strengthened its local footprint and marking another milestone in its nationwide growth.
Card Factory acquires Funky Pigeon to bolster digital growth
Author: Retail Gazette
Card Factory has agreed to acquire WHSmith’s online greetings card business, Funky Pigeon, for £24m in a strategic move to strengthen its digital footprint.
Business energy confidence grows in Northern Ireland as concerns ease
Author: Utility Regulator
Northern Ireland’s latest Non-domestic Consumer Insight Tracker reveals a marked improvement in business sentiment across the energy market.
Retailers must harness AI to personalise the shopping experience
Author: The Irish Times
AI is transforming how Irish retailers engage with customers, with tools like generative AI, loyalty apps, and real-time data enabling highly personalised in-store and online experiences.
Forward focus
Author: April Lara
It’s not the shuttle, the software, or the supply deal that matters most. It’s the feeling people are left with when they walk away.
National Enterprise Hub backs 6,500 Irish SMEs in debut year
Author: RTÉ
The National Enterprise Hub has supported over 6,500 Irish SMEs in its first year, offering streamlined access to more than 250 government supports.
Revolut ramps up European expansion with Paris HQ and 400 new hires
Author: Crowdfund Insider
Digital bank Revolut is accelerating its Western European growth with a new HQ in Paris, a €1bn investment, and over 400 new roles—half of which are in France.


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