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Explore industry news, insights, and updates from the Irish CX Impact Awards.

VisionR eyes global growth with AI-driven customer insights

Author: Silicon Republic

As AI continues to reshape the retail landscape, Dublin-based VisionR is stepping up.

Seamless futures

Author: April Lara

Customer experience is evolving into something deeper, sharper, and more structural.

Zoom doubles down on AI-first contact centres in India

Author: The Hans India

Zoom has launched its AI-powered Contact Centre solution in India, offering an all-in-one omnichannel platform built to elevate customer and employee experiences.

Redesign checkout to unlock retail growth

Author: The Sun

Checkouts are no longer the endgame. From high-end beauty to fashion and even supermarkets, retail leaders are redesigning the customer journey—ditching traditional counters in favour of seamless, concierge-style interactions.

Currys rethinks in-store experience to prioritise accessibility

Author: Irish Examiner

Currys Ireland is transforming retail inclusion with the rollout of WelcoMe, a platform that lets customers pre-book visits and flag accessibility needs—from sensory sensitivities to mobility support.

Private luxury becomes business-critical at Dublin Airport

Author: Dublin Airport

Dublin Airport’s Platinum VIP terminal is no longer a niche indulgence—it’s becoming essential infrastructure for high-stakes business travel.

Reconciliation gets smarter at scale

Author: Irish Tech News

As financial institutions juggle rising transaction volumes and regulatory pressures, the Council of Europe Development Bank is taking a future-focused approach, partnering with Tata Consultancy Services to automate and streamline its reconciliation processes.

Digital passports will redefine how products connect with people

Author: About Amazon

The EU’s upcoming Digital Product Passports (DPPs) aren’t just a regulatory shift, they’re a strategic lever for business growth, operational efficiency, and stronger customer trust.

Human centred

Author: April Lara

Across industries, a powerful shift is taking shape.

Walmart signals the next leap in customer experience with genAI assistant

Author: Retail Insight Network

Walmart’s latest move is a signal to the entire retail industry.

Discover What's Happening

The Irish CX Impact Awards

December 4th, 2025

Royal Marine Hotel, Dun Laoghaire

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