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Explore industry news, insights, and updates from the Irish CX Impact Awards.

EXL deepens Dublin presence with AI innovation lab launch

Author: EXLS

EXL has opened its new international headquarters in Dublin’s Docklands alongside an AI Innovation Lab designed to accelerate industry-specific AI solutions.

Event-led integration is reshaping competitive advantage

Author: RTS

In fast-moving sectors, missed signals cost more than lost revenue—they erode trust. Event-led integration enables organisations to detect and act on customer and operational events in real time, turning moments of friction into opportunities for loyalty.

Applied Systems hackathon sparks AI-powered email innovation

Author: BC

Applied Systems’ annual Innovation Hackathon empowers teams to self-organise and rapidly prototype solutions that address customer or internal challenges.

NFL to Take Stake in ESPN as Part of Disney Media Deal

Author: NFL

The NFL will acquire a 10% stake in ESPN as part of a transformative deal with Disney, which will absorb NFL Network into its upcoming direct-to-consumer streaming service.

Europcar expands Irish footprint with €100m investment

Author: RTE

Europcar has opened three new locations in Dublin, Tipperary, and Donegal, alongside a major revamp of its Cloghran site into a B2B and van hub.

Embedded finance reshapes retail transactions

Author: Silicon Republic

Prommt is redefining how businesses handle high-value and non-ecommerce-native sales, using embedded finance to streamline payments and boost customer experience.

Audiologic boosts technical leadership and expands UK&I distribution

Author: AV Magazine

Audiologic has named Matt Nettlefold as its new Head of Technical, succeeding Ben Spurgeon, who departs after eight years to launch a platform for AV professionals.

Momntum brings human nuance to AI-powered customer service

Author: Independent

Dún Laoghaire-based start-up Momntum has rolled out “Laila,” a conversational AI now used across Sisu Clinics' phone lines, WhatsApp, and social channels.

Advise to enter UK with €1.8m AI-powered data analytics expansion

Author: The Irish Times

Dublin-based data group Advise is investing €1.8 million to launch fully into the UK, targeting the €2bn consumer goods analytics market.

Empowering progress

Author: April Lara

This week’s news shows that fostering innovation, embracing technology, and ensuring inclusivity are essential for any company committed to staying ahead in an increasingly competitive market.

Discover What's Happening

The Irish CX Impact Awards

December 4th, 2025

Royal Marine Hotel, Dun Laoghaire

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