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Currys rethinks in-store experience to prioritise accessibility
Currys Ireland is transforming retail inclusion with the rollout of WelcoMe, a platform that lets customers pre-book visits and flag accessibility needs—from sensory sensitivities to mobility support.
Private luxury becomes business-critical at Dublin Airport
Dublin Airport’s Platinum VIP terminal is no longer a niche indulgence—it’s becoming essential infrastructure for high-stakes business travel.
Reconciliation gets smarter at scale
As financial institutions juggle rising transaction volumes and regulatory pressures, the Council of Europe Development Bank is taking a future-focused approach, partnering with Tata Consultancy Services to automate and streamline its reconciliation processes.
Digital passports will redefine how products connect with people
The EU’s upcoming Digital Product Passports (DPPs) aren’t just a regulatory shift, they’re a strategic lever for business growth, operational efficiency, and stronger customer trust.
Human centred
Across industries, a powerful shift is taking shape.
Walmart signals the next leap in customer experience with genAI assistant
Walmart’s latest move is a signal to the entire retail industry.
Why AI coaching, not automation, could be your next CX advantage
As AI sweeps through customer service, Solidroad is taking a different path — one that doesn’t replace humans, but makes them better.
Qualcom sharpens AI and data edge with new Microsoft status
As customer expectations surge, Qualcom is doubling down on its commitment to smart, secure, and scalable IT solutions.
Sobot puts human-like AI at the heart of customer service
AI is here to stay, but empathy still matters.
Klearcom bets big on growth with global push and AI edge
Klearcom is projecting a 79% revenue surge this year as it doubles down on international expansion and deepens its investment in AI-powered solutions.
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