US-based SaaS provider GOCare, which delivers digital customer experience solutions for broadband service providers, has appointed Patrick Kelly as Chief Technology Officer, according to GlobeNewswire, as the company accelerates its mission of helping operators improve subscriber engagement through digital-first service delivery.

Kelly brings more than 25 years of broadband and telecoms technology experience, most recently serving as CIO of Lightcurve, a regional broadband operator. His career includes director and architect roles at Alaska Communications Systems and ATN International, where he led digital customer experience platforms, OSS/BSS integrations, field operations technology and enterprise AI initiatives across multiple subsidiaries on three continents.

In his previous operator role, Kelly led a shift to digital-first customer engagement that produced measurable growth in online sales, digital self-service adoption and on-time payments, while reducing inbound call volume and missed appointments — outcomes that directly mirror GOCare's value proposition for its clients.

As CTO, Kelly will oversee GOCare's platform roadmap, accelerate solution delivery, guide integrations across the broadband technology ecosystem and lead the company's AI strategy.

Mike Roddy, chief executive of GOCare, said: "Like most of the GOCare team, he doesn't just understand what we build, he's lived the operator experience from the inside — the complexity, the tradeoffs, the pressure to do more with less."

Kelly said: "I've spent my career on the operator side, and I know firsthand the operational complexity broadband providers carry every day. I'm fired up to help operators go digital-first and differentiate on customer experience."

Kelly joins GOCare as the company continues rapid expansion, currently serving nearly 40 broadband operators and powering more than 30 million monthly digital interactions across the United States. The platform integrates with billing, network operations, IT and marketing systems, delivering proactive notifications and personalised interactions through SMS, social media, web chat and email.

For the full details of Patrick Kelly's appointment at GOCare, read the full article.