Belfast-based AI specialist Syndeo has announced a new partnership with Vonage, the US cloud communications provider within the Ericsson group, to deploy AI agents across Vonage's contact centre platform for enterprise customers, according to the Irish News.

Syndeo develops advanced AI systems providing voice and digital engagement solutions for clients in financial services, retail and insurance. Recently ranked among the fastest-growing technology firms on the island of Ireland, the company is currently scaling its team in Belfast and across other European locations.

The partnership integrates Syndeo's AI agents into Vonage's contact centre platform, enabling businesses to automate customer interactions with industry-specific AI while maintaining human oversight for decision-making. The solution is designed to deliver seamless 24/7 customer support while reducing operating costs for enterprise clients.

Syndeo's AI agents are built to understand customer requests and respond naturally, combining conversational capability with sector-specific knowledge to handle the complex, regulated interactions common across financial services and insurance environments.

Gary McGowan, head of partner engagement at Syndeo, said: "With Vonage we have found a partner that shares our vision of AI-powered, human-centred customer service."

McGowan added: "Working together, we can help businesses unlock the value of AI agents and deliver smarter, faster customer experiences that drive growth. This is an exciting new partnership for Syndeo and for our growing team in Belfast."

Vonage's Rodney Hassard said: "Introducing industry-specific AI through our partnership with Syndeo is an important step in helping enterprise customers use AI more effectively in their contact centres."

Hassard added that businesses can now "deploy AI tailored to their industry within a single contact centre platform, improving customer experiences while meeting regulatory and compliance requirements."

The announcement positions Syndeo as a specialist AI delivery partner within Vonage's broader ecosystem, extending the reach of its contact centre automation capabilities across regulated industries where compliance and customer experience standards are particularly demanding.

For the full details of the Syndeo and Vonage partnership, read the complete report.