Stay Informed on Corporate Sustainability

Author: ITPro

B2B customers now expect the same seamless, low-friction experiences they enjoy with consumer platforms like Amazon and Uber.

Author: PRNnewswire

Mobile penetration across Asia-Pacific has surpassed 100% in nearly every market, creating hyper-connected customers who seamlessly move between multiple messaging apps and expect instant, context-aware service.

Author: April Lara

This week, innovation is taking centre stage as AI tools move from concept to frontline applications, reshaping how companies anticipate and respond to customer needs.

Author: April Lara

The Irish CX Impact Awards 2025 celebrate companies that push the boundaries of customer experience, demonstrating creativity, insight, and measurable impact.

Author: BCT

TELUS Digital has opened a Dubai office to meet surging demand for AI-driven digital transformation and customer experience innovation across the Gulf.

Author: CED

A new bill would restrict federal grants and loan guarantees for companies shifting call centre roles overseas, with offenders facing penalties and a five-year listing unless they repatriate jobs.

Author: MacRumors

Apple is trialing a new chatbot-based Support Assistant within the Apple Support app, now available to a limited number of iPhone users via a new “Chat” button.

Author: EXLS

EXL has opened its new international headquarters in Dublin’s Docklands alongside an AI Innovation Lab designed to accelerate industry-specific AI solutions.

Author: RTS

In fast-moving sectors, missed signals cost more than lost revenue—they erode trust. Event-led integration enables organisations to detect and act on customer and operational events in real time, turning moments of friction into opportunities for loyalty.

Author: BC

Applied Systems’ annual Innovation Hackathon empowers teams to self-organise and rapidly prototype solutions that address customer or internal challenges.