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Explore industry news, insights, and updates from the Irish CX Impact Awards.

Private luxury becomes business-critical at Dublin Airport

Author: Dublin Airport

Dublin Airport’s Platinum VIP terminal is no longer a niche indulgence—it’s becoming essential infrastructure for high-stakes business travel.

Reconciliation gets smarter at scale

Author: Irish Tech News

As financial institutions juggle rising transaction volumes and regulatory pressures, the Council of Europe Development Bank is taking a future-focused approach, partnering with Tata Consultancy Services to automate and streamline its reconciliation processes.

Digital passports will redefine how products connect with people

Author: About Amazon

The EU’s upcoming Digital Product Passports (DPPs) aren’t just a regulatory shift, they’re a strategic lever for business growth, operational efficiency, and stronger customer trust.

Human centred

Author: April Lara

Across industries, a powerful shift is taking shape.

Walmart signals the next leap in customer experience with genAI assistant

Author: Retail Insight Network

Walmart’s latest move is a signal to the entire retail industry.

Why AI coaching, not automation, could be your next CX advantage

Author: Venture Beat

As AI sweeps through customer service, Solidroad is taking a different path — one that doesn’t replace humans, but makes them better.

Qualcom sharpens AI and data edge with new Microsoft status

Author: Sync NI

As customer expectations surge, Qualcom is doubling down on its commitment to smart, secure, and scalable IT solutions.

Sobot puts human-like AI at the heart of customer service

Author: Big News Network

AI is here to stay, but empathy still matters.

Klearcom bets big on growth with global push and AI edge

Author: Irish Tech News

Klearcom is projecting a 79% revenue surge this year as it doubles down on international expansion and deepens its investment in AI-powered solutions.

American Airlines signals a new era in customer experience

Author: Travel and Tour World

American Airlines is doubling down on customer experience with the launch of a high-powered advisory board led by top names in hospitality, healthcare, logistics, and data.

Discover What's Happening

The Irish CX Impact Awards

December 4th, 2025

Royal Marine Hotel, Dun Laoghaire

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