Canadian AI customer experience provider Ada has announced over 100% year-over-year revenue growth, marking a breakout year as enterprises transition from AI experimentation to full implementation according to a Business Wire report.

The company achieved 108% agentic AI annual recurring revenue growth and 146% net revenue retention, demonstrating strength in both new enterprise acquisition and customer expansion. Ada reported exponential growth of USD 1 million-plus (€860,000-plus) customer accounts, reflecting deep platform utilisation and clear return on investment.

With its full platform shift from scripted to agentic AI two years ago, Ada reports having over 550 enterprise AI agents deployed globally. These AI agents have handled more than 6.4 billion interactions and powered nearly 1 billion conversations, underscoring a structural shift in how enterprises approach AI adoption.

Candice Lyog, Chief Marketing and Customer Officer with Cebu Pacific, stated, "Partnering with Ada allows us to set a new benchmark in customer service, leveraging AI to better serve our passengers." Since deploying Ada across 11 languages, Cebu Pacific has resolved 75% of customer interactions autonomously whilst driving a 50% increase in customer satisfaction scores.

Ada launched updates extending powerful AI capabilities to voice, offering intuitive and natural-sounding interactions with minimal latency for complex customer inquiries. The company experienced 12x growth in agentic voice annual recurring revenue, validating expansion of the Agentic Customer Experience Operating Model into this critical channel.

As more companies move to agentic customer experience, Ada has more than doubled international business and opened offices in London and Singapore. Mike Murchison, CEO of Ada, stated, "Customer experience is undergoing a fundamental shift — moving away from fragmented automation experiments toward fully agentic operations."

Discover how agentic AI platforms are transforming enterprise customer experience delivery in the complete article.