2019 Shortlist

CX Champion 2019

AIB (winner)

CX Leader 2019

Jan Richards (recipient).View the full announcement

CX Team of the Year

• AIB
• KBC
• Platinum Services at Dublin Airport
• SSE Airtricity Home Energy Credit Control Team
• The Customer Service Hub Team, Passport Service - Department of Foreign Affairs and Trade (winner)

Best use of Data Analytics in CX

• AIB (winner)
• Idiro Analytics

CX Impact in Specialty

• Actavo (winner)
• Ardmac
• RCSI
• Solus

CX Impact in Entertainment & Leisure

• Abbey Theatre
• Cannonball Ireland
• Grooveyard
• Killruddery
• Paddy Power Betfair (winner)

CX Impact in Utilities

• Gas Networks Ireland (winner)
• Solus
• SSE Airtricity

CX Impact in Pharmacy/Health

• Meaghers Pharmacy Group (winner)
• RCSI

CX Impact in Retail

• Circle K Ireland
• Eason (winner)
• Marqette
• Paddy Power Betfair

CX Impact in Professional Services

• Ardmac
• Fenero (winner)
• KC Services Ireland

CX Impact in Business IT & Technology

• Cora Systems
• Standard Life Claims Pipeline
• Version 1 (winner)

CX Impact in Insurance

• AXA Ireland
• RSA Ireland & 123.ie (winner)

CX Impact in Digital

• Ardmac
• Core Optimisation
• ProfileTree
• The Passport Service - Department of Foreign Affairs and Trade (winner)
• Travelmaster
• Version 1

CX Impact in Transport

• Iarnród Éireann Irish Rail
• Kuehne + Nagel (winner)
• Travelmaster

CX Impact in Financial Services

• AIB (winner)
• Fexco trustMinder
• Ifac
• RSA Ireland & 123.ie
• Standard Life Adviser Dashboard

CX Impact in Telecoms

• Enet
• Spearline (winner)