2018 Shortlist
The Irish CX Impact Awards 2018 finalists can be viewed below.
View the winners here.
CX Champion 2018
Customer Experience Framework - Actavo (winner)
Outstanding Contribution to CX
Eason (recipient) View the full announcement
CX Team of the Year
- Eason
- IKEA Ireland
- Laya Healthcare
- Lidl Ireland & Northern Ireland
- Musgrave CX Team (winner)
- PhoneWatch
- Three Customer Experience Transformation Team
CX Impact in Supermarket/Grocer
- Lidl Ireland & Northern Ireland
- Musgrave Online Shopping (winner)
CX Impact in Retail
- Eason (winner)
- IKEA Ireland
- LloydsPharmacy
CX Impact in Food/Drink/Restaurant
- Frank and Honest Gourmet Coffee Company
- Jameson Distillery Bow St. (winner)
CX Impact in Auto/Fuel
- Circle K Ireland (winner)
- Spirit Motor Group
CX Impact in Specialty
- Customer Experience Framework - Actavo (winner)
- Eason
- IKEA Ireland
- KC Services Ireland
- PhoneWatch
- Working With Customers of Varying Abilities - Actavo
CX Impact in Entertainment & Leisure
- Iconic Health Clubs
- Jameson Distillery Bow St.
- Paddy Power Betfair
- Vagabond Tours (winner)
CX Impact in Financial Services
- Bank of Ireland
- Irish Life Financial Services (winner)
- KBC Bank Ireland
- Standard Life
CX Impact in Insurance
- 123.ie (winner)
- AXA Insurance
- Laya Healthcare
CX Impact in Telecoms
- Arise
- Virgin Media (winner)
- Vodafone Ireland
CX Impact in Utilities
- Electric Ireland
- Gas Networks Ireland
- Pinergy
- SSE Airtricity (winner)
CX Impact in Business IT & Technology
- Standard Life
- Sun Life Financial Ireland
- Version 1 (winner)
CX Impact in Digital
- Musgrave Omni-Channel Team
- Online Passport Renewal Service - Department of Foreign Affairs and Trade (winner)
- Paddy Power Betfair
- Pinergy
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