The Irish CX Impact Awards 2026 announced its winners at a gala ceremony on 4 November 2026 at the Crowne Plaza Hotel, Santry, recognising the organisations, teams, and individuals driving excellence in customer experience across Ireland.

TestReach was the standout performer, winning Best Customer Success Story, CX Impact in Technology, Media & Telecoms, and CX Team of the Year. Henry Schein won two awards, Digital Impact in CX for its Global Ecommerce Platform (GEP) and Most Engaging Employee Programme for SAM (Schein Asset Manager). HOMS Assist took both CX Impact in Public Sector & Professional Services and CX Champion 2026.

Donal Murphy, CEO of Close Brothers Motor Finance, was named CX Leader 2026. Miceal McEvoy of Vodafone and TP Ireland won CX Manager of the Year, and Caroline Quinlan of Ibec was named CX Rising Star of the Year.

Wriggle Learning won Best Customer-Centric Culture - SME, while Bank of Ireland's Customer Culture & Outcomes Team took the Large category. Allianz Direct won Customer Contact Centre of the Year, and the Allianz All Stars Squad won CX Team of the Year - Large.

Technology and digital categories went to Denis Mahony for Best Use of Technology, ESB Networks for Best Online Experience & User Interface, Passport Service for Passport Assist in Best Innovation in CX, and Dimply for Best Use of AI in Customer Experience (CX). Bord Gáis Energy won Best Use of Customer Feedback & Insights to Improve CX.

The sector awards went to CPM & Electric Ireland for CX Impact in Utilities, Tom Murphy Car Sales for CX Impact in Retail & In-Store Experience, Raylo for CX Impact in Financial Services, Delcath Systems for CX Impact in Pharmacy/Healthcare, and Manhattan Peanuts for CX Impact in Food/Drink.

The judging panel was coordinated by Agnieszka Jozwiak of CXPA Ireland. The awards were supported by platinum sponsors TP Ireland and 8x8, gold sponsor CX Index, supporters Amárach Research and CXPA, and communications partner The Irish Times.

For the complete 2026 winners list, category details, and judges' profiles, visit the official Irish CX Impact Awards website and subscribe to the newsletter for updates from Ireland's customer experience community.