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Personetics partners with Atomic to enhance banking customer experience automation
US cognitive banking platform Personetics has partnered with Atomic to deliver contextual deposit growth solutions, enhancing customer experience through transaction intelligence-driven switching journeys and seamless digital banking execution.
LGT Wealth Management UK selects Addepar to enhance client service experience
UK wealth management firm LGT has selected US data and AI platform Addepar to support front-office and client service teams, enhancing customer experience through integrated portfolio management and personalised service delivery.
Fignum develops servicing platform to enhance Close Brothers customer experience
UK financial technology firm Fignum has agreed to develop modern motor finance servicing platform for Close Brothers Motor Finance. The platform enhances customer experience through modernised core systems supporting Irish market growth.
Vodafone completes first Irish satellite call to enhance remote customer experience
Irish telecoms operator Vodafone has completed Ireland's first mobile video call via satellite using ordinary smartphones. The breakthrough enhances customer experience through improved connectivity in remote areas.
Creative Realities appoints CXO to advance software-first customer experience strategy
US digital signage provider Creative Realities has appointed Jackie Walker as Chief Experience Officer to lead experience strategy and software platform development. The US-based company advances software-first transformation through CX expertise and enterprise digital capabilities.
Aigens deploys WeChat ordering to enhance Honeymoon Dessert customer experience
Hong Kong technology provider Aigens has deployed mobile ordering solution for dessert chain Honeymoon Dessert via WeChat platform. The move enhances customer experience through seamless menu browsing, ordering, and payment integration for tourists and local diners.
Riviera Travel creates CXO role to enhance integrated customer experience delivery
UK river cruise and escorted tours specialist Riviera Travel has appointed James Golding as Chief Customer Experience Officer to strengthen end-to-end guest journey delivery. The newly created role unites sales, aviation, operations, and tour management functions.
UPG relaunches WhatsApp service to enhance truck factor customer experience
UK truck parts distributor UPG UK & Ireland has reinstated dedicated WhatsApp helpline to enhance customer experience for truck factor customers. The communication channel provides faster, more direct access to product information and streamlined enquiry processes.
The Jockey Club partners with Levy to revolutionise racegoer customer experience
UK horseracing group The Jockey Club has announced exclusive 20-year partnership with Levy, investing £100 million to transform spectator experience across 15 racecourses. The collaboration expands hospitality delivery, conferencing, events, and retail merchandising capabilities.
Open for Business: How Irish Organisations Can Turn Rising CX Confidence Into Lasting Loyalty
Global CX satisfaction has risen to 79 per cent, according to the Qualtrics 2026 Consumer Experience Trends Report. Those that deploy AI purposefully, broaden their customer listening, and demonstrate data transparency stand to convert this momentum into lasting competitive advantage.
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