2024 Winners

Please see below the winners and finalists from the 2024 Irish CX Impact Awards.

The winners were announced on Thursday, November 28th, at the Crowne Plaza Hotel, Santry.

CX Champion 2024

WINNER:

Mason Hayes & Curran

CX Leader 2024

RECIPIENT:

Laura O’Toole

CX Team of the Year

WINNER:

Allied Irish Banks

FINALISTS:

  • Allied Irish Banks
  • Bus Éireann
  • Cornmarket Group Financial Services
  • Millies.ie
  • Sky Ireland

Sponsored by:

CX Rising Star of the Year

WINNER:

Bus Éireann - Amy Collins

FINALISTS:

  • ABTRAN - Laura Prendergast
  • Bank of Ireland - Shauna Sheedy
  • Bus Éireann - Amy Collins
  • Impulse Recruitment - Sarah-Louise OToole Gallagher
  • Sky Ireland - Phe Cashman

CX Impact in Retail

WINNER:

PTSB

FINALISTS:

  • D&M Garden Centre
  • Kylemore Cars
  • PTSB

CX Impact in Utilities & Healthcare

WINNER:

Resilience Healthcare

FINALISTS:

  • Bord Gáis Energy
  • Calor
  • Resilience Healthcare

Sponsored by:

Best Use of Technology

WINNER:

ESB Networks - Smart Meter Upgrade Rollout

FINALISTS:

  • ABTRAN - Migration to Amazon Connect
  • AcornCloud
  • ESB Networks - Smart Meter Upgrade Rollout
  • Klearcom

CX Impact in Financial Services

WINNER:

Allied Irish Banks - Re-Energising our Organisation Around our Customers

FINALISTS:

  • Allied Irish Banks - Re-Energising our Organisation Around our Customers
  • Bank of Ireland
  • Cornmarket Group Financial Services
  • PTSB
  • Rockwell Financial Management
  • RSA Group
  • Taxback International

CX Impact in Government & Public Sector

WINNER:

The Passport Service

FINALISTS:

  • Bus Éireann
  • Pobal
  • The Passport Service

Sponsored by:

Best Use of Customer Insights to Improve CX

WINNER:

Allied Irish Banks

FINALISTS:

  • Allied Irish Banks
  • Taxback International
  • Trinity College Dublin

CX Impact in Professional Services

WINNER:

Mason Hayes & Curran: Transforming Talent for Enhanced Client Service

FINALISTS:

  • Cornmarket Group Financial Services
  • Mason Hayes & Curran: Transforming Talent for Enhanced Client Service

CX Impact in Technology, Media & Telecoms

WINNER:

TestReach

FINALISTS:

  • Klearcom
  • TestReach

Best Innovation in CX

WINNER:

PTSB Protect

FINALISTS:

  • ABTRAN
  • Calor - Hack To The Future
  • Cornmarket Group Financial Services
  • Klearcom
  • Mason Hayes & Curran: Transforming Talent for Enhanced Client Service
  • PTSB Protect

Best Customer Loyalty & Reward Programme

WINNER:

Aer Lingus - AerClub

FINALISTS:

  • Aer Lingus - AerClub
  • Taxback International

Digital Impact in CX

WINNER:

ESB Networks

FINALISTS:

  • ABTRAN
  • Bord Gáis Energy - Digital-First Renewal
  • ESB Networks
  • Mason Hayes & Curran: Ensuring Diversity and Inclusiveness in Internship Recruitment