2022 Shortlist

Please see below the winners and finalists from 2022 The Irish CX Impact Awards.

CX Champion 2022

WINNER:

Fenero

CX Leader 2022

RECIPIENT:

Siobhán Hennessy

CX Team of the Year

WINNER:

Imagine

FINALISTS:

  • Bank of Ireland
  • Beacon Hospital
  • Boylesports
  • Gym+Coffee
  • Iarnród Éireann Irish Rail
  • Imagine
  • National Broadband Ireland
  • The Department of Foreign Affairs, Passport Service

CX Rising Star of the Year

WINNER:

Evan Cotter - Rural WiFi

FINALISTS:

  • Sian Boyle - The Energia Group
  • Evan Cotter - Rural WiFi
  • Sarah-Louise Gallagher - Impulse Recruitment Ireland
  • Angeline Magee - Power NI
  • Karen O'Dwyer - Beacon Hospital

CX Impact in Retail

WINNER:

McCabes Pharmacy

FINALISTS:

  • Glenisk
  • McCabes Pharmacy
  • Smyths Toys Superstores
  • Toyota Ireland

CX Impact in Government & Public Sector

WINNER:

Iarnród Éireann Irish Rail

FINALISTS:

  • Iarnród Éireann Irish Rail
  • National Rehabilitation Hospital
  • The Department of Foreign Affairs, Passport Service

CX Impact in Financial Services

WINNER:

Bank of Ireland Global Markets

FINALISTS:

  • An Post Money
  • Bank of Ireland Global Markets
  • Fenero
  • Liberty Insurance
  • RSA & 123.ie

CX Impact in Utilities & Services

WINNER:

ESB Networks

FINALISTS:

  • Electric Ireland
  • Energia Group
  • ESB Networks
  • Gas Networks Ireland
  • Irish Water
  • National Broadband Ireland

CX Impact in Pharmacy/Health

WINNER:

Theya Healthcare

FINALISTS:

  • McCabes Pharmacy
  • National Rehabilitation Hospital
  • Theya Healthcare

CX Impact in Transport

WINNER:

Iarnród Éireann Irish Rail

FINALISTS:

  • Fastway
  • Iarnród Éireann Irish Rail

CX Impact in Professional Services

WINNER:

Fenero

FINALISTS:

  • Crystal Lean Solutions
  • Fenero
  • Manguard Plus
  • Oakview Early Years Services

CX Impact in Technology, Media & Telecoms

WINNER:

Rural WiFi

FINALISTS:

  • Imagine
  • National Broadband Ireland
  • Rural WiFi

Digital Impact in CX

WINNER:

Digital Advice Platform - Bank of Ireland

FINALISTS:

  • Flipdish
  • Herbst Software
  • Digital Advice Platform - Bank of Ireland
  • Shake, Pick, Play - The National Lottery

Best Use of Data Analytics in CX

WINNER:

Smart Energy Insights - Electric Ireland

FINALISTS:

  • Fenero
  • Smart Energy Insights - Electric Ireland

Best Innovation in CX

WINNER:

McCabes Pharmacy

FINALISTS:

  • Get Connected - National Broadband Ireland
  • McCabes Pharmacy
  • Removing Customer Pain Points - National Broadband Ireland
  • Welcome App for People with Disabilities - Iarnród Éireann Irish Rail