Scorebuddy sets the standard for QA in contact centres

As customer expectations soar and operational complexity deepens, quality assurance is no longer a back-office task—it’s a business-critical differentiator. Scorebuddy’s recognition as a Leader in G2’s Summer 2025 Report reflects what top-performing contact centres already know: consistent QA drives performance, loyalty, and growth.

With top marks for usability, support, and implementation, Scorebuddy proves that enterprise-grade tools can still deliver a smooth user experience. Its AI-enhanced dashboards and flexible scorecards give CX leaders the visibility they need to optimise teams, sharpen coaching, and scale QA without friction.

For decision-makers under pressure to do more with less, Scorebuddy offers not just a platform, but a performance edge.

Read the full article for insights on why Scorebuddy is leading the charge.