UK-based communications and technology firm Radius has announced a partnership with Five9, provider of the Intelligent CX Platform, to integrate AI-powered contact centre capability into its Communications and Technology offering, according to Radius.

The Five9 Intelligent CX Platform consolidates customer interactions across voice, digital and social channels into a single cloud-based environment, addressing the fragmentation that Radius identifies as a persistent barrier to consistent customer experience delivery across enterprise organisations.

The partnership is designed to reduce reliance on legacy systems and disconnected suppliers, combining interactions, automation and insight within a unified managed model. The solution provides organisations with improved visibility across customer service operations while removing complexity across systems and supplier relationships.

For many organisations, the growing use of AI in customer service is creating both opportunity and uncertainty around how it should be applied. The Radius and Five9 model aims to resolve that tension by embedding automation and actionable insight into a single, manageable framework rather than layering AI onto existing fragmented infrastructure.

Roan Pratt, Commercial and Product Director at Radius, said: "Our customers are looking for cloud-first contact centre platforms that deliver resilience, intelligence and speed."

Pratt added: "Through our partnership with Five9, we're enabling businesses to deliver best-in-class service and modernise their operations using AI, automation and actionable insight to create faster, more personalised customer interactions."

The announcement reflects a broader market shift away from traditional call centre models toward connected, insight-led customer experience frameworks. Radius positions the partnership as part of its wider strategy to bring connectivity, communications, IT and customer experience into a simplified, single-partner model.

Five9 serves enterprise organisations globally, with its platform supporting automation, workforce engagement and real-time analytics across contact centre operations.

Read the original announcement of the Radius and Five9 partnership.