Kustomer launches AI-native customer experience platform

Kustomer has unveiled a next-generation customer experience (CX) platform that integrates artificial intelligence throughout its architecture, marking a strategic shift from a unified CX platform to an AI-native system. The upgrade is designed to deliver contextually aware customer service capabilities, enabling businesses to respond intelligently across all touchpoints.

At the core of the platform is a unified data foundation, allowing AI to seamlessly connect conversations, context, and actions. By turning insights into measurable outcomes, the system addresses major industry challenges, including disconnected data, contextless AI, and missed opportunities in support interactions. Embedding AI at its foundation enables a more proactive and responsive CX, helping organisations optimise service delivery while enhancing customer satisfaction.

The launch underscores the broader trend of AI transitioning from experimental technology to operational necessity, as businesses increasingly demand solutions that blend automation, intelligence, and human-centric design. Kustomer’s AI-native platform is positioned to meet these evolving expectations, enabling organisations to harness data-driven insights to improve decision-making and service efficiency.

The platform also empowers customer service teams by streamlining workflows, reducing repetitive tasks, and providing real-time recommendations, allowing agents to focus on higher-value interactions. By consolidating data and AI capabilities into a single architecture, Kustomer enables more seamless engagement, quicker resolution times, and smarter interactions at scale.

This innovation reflects Kustomer’s commitment to redefining how businesses deliver AI-powered customer experiences, equipping organisations to compete in increasingly demanding markets.

Read the full article to discover how Kustomer’s platform is transforming intelligent, AI-driven CX for enterprises worldwide.