Currys is raising the bar on inclusive customer service by rolling out the WelcoMe platform across its Irish stores. Following a successful pilot in London and Birmingham, the tech allows customers with additional needs to pre-book personalised in-store visits—detailing access, communication preferences, and shopping goals in advance.

The result? Staff receive tailored training and insights before the customer even walks through the door, helping remove barriers and build confidence for shoppers who are often underserved.

It’s a smart move with wider implications. Inclusive tech is no longer a niche—it’s fast becoming a differentiator in customer experience. 

Read the full article to see how inclusion is redefining the retail experience