Experience redefined

Businesses across sectors are pushing beyond the expected. AI is shaping sharper insights and smoother processes, from Gong’s Dublin expansion to Pinewood.AI’s streamlined parts ordering. Northern Irish firms are raising standards, while Emirates is reinventing luxury touchpoints in Osaka. As energy protections strengthen for small businesses, it’s clear that customer experience is no longer just about satisfaction. It’s about anticipating needs before they arise. In a world where Net Promoter Scores risk becoming yesterday’s measure, the true winners will be those who blend human care with AI precision to create experiences that feel effortless yet deeply personal.