CX Impact Awards 2025 spotlight the future of customer experience

Customer expectations are rising at speed. Digital convenience, personalisation and trust now define success, forcing organisations to rethink how they engage with customers.

The CX Impact Awards 2025 will highlight the companies and teams that are setting new standards in customer experience across Ireland. From service design and data-led insights to seamless digital journeys and empowered teams, the awards aim to recognise approaches that drive loyalty and business growth.

This year’s programme looks beyond surface improvements to reward initiatives that deliver measurable impact. Entries will showcase innovation in areas such as customer insight, employee experience, technology adoption and multi-channel engagement.

For those entering, it is an opportunity to benchmark achievements and gain recognition at a national level. For readers following the results, it offers a rare look into the strategies reshaping customer experience in finance, retail, hospitality, healthcare, technology and beyond.

The CX Impact Awards 2025 are more than a ceremony. They act as a stage for ideas that influence how organisations adapt to a changing customer landscape.

Entries are now open – join the CX Impact Awards 2025 on December 4th, 2025 at the Royal Marine Hotel, Dun Laoghaire, and connect with the best in customer experience.

Find out more and enter