Currys rethinks in-store experience to prioritise accessibility

Currys Ireland is transforming retail inclusion with the rollout of WelcoMe, a platform that lets customers pre-book visits and flag accessibility needs—from sensory sensitivities to mobility support. This proactive approach equips staff with brief, tailored training ahead of visits, enabling more meaningful, personalised interactions. It’s a step beyond ‘Quiet Hours’—toward a future where inclusive service is not a side initiative, but embedded in daily operations. For customer experience leaders, it’s a sharp reminder: accessibility isn’t just about compliance—it’s about competitive edge.

Read the full article to see how Currys is putting inclusive experience into action.