AI redefines customer care expectations

Verizon is reshaping the standard for customer experience with a bold AI-powered overhaul spanning support, digital platforms, and in-store services. By integrating Google’s Gemini AI models and offering 24/7 live support, personalised customer champions, and a revamped app with intelligent features, the telecom giant is turning reactive service into proactive value delivery.

Loyalty is earned through relevance, responsiveness, and intelligent convenience. As customer expectations shift, Verizon’s transformation highlights the competitive edge in fusing tech and human touch at scale.

Read the full article to explore how AI is raising the bar in CX.