2025 Winners

CX Champion 2025

WINNER:

Bank of Ireland

CX Leader 2025

RECIPIENT:

Marc Giles, Head of Customer Experience, Aer Lingus

Customer Contact Centre of the Year

WINNER:

Just Eat Takeaway

FINALISTS:

• BOYLE Sports
• ESB Networks
• Just Eat Takeaway
• New Ireland Assurance

Best Customer-Centric Culture

WINNER:

TestReach

FINALISTS:

• Allianz Ireland
• Calor
• ptsb
• TestReach

Most Engaging Employee Programme

WINNER:

Electric Ireland - Customer Connect

FINALISTS:

• 3Dental - Dental Nurse CPD Programme
• Electric Ireland - Customer Connect

CX Manager of the Year

WINNER:

FMI - Scott Maher

FINALISTS:

• ADEC Arise - Michael Duhy
• BOYLE Sports - Rachel Tiernan
• FMI - Scott Maher
• STATSports Group - Paddy McShane
• Tive - Seán Reid
• Yuno Energy Group - Geoff Keenan

CX Team of the Year - Large

WINNER:

BOYLE Sports Customer Operations

FINALISTS:

• BOYLE Sports Customer Operations
• Bus Éireann - Independent Travel Support Team

CX Team of the Year

WINNER:

FMI - Bus Eireann School Transport Team

FINALISTS:

• ADEC Arise - ComReg Team
• FMI - Bus Eireann School Transport Team
• Millies Beauty
• ptsb
• TestReach
• Yuno Energy

CX Rising Star of the Year

WINNER:

Flogas Ireland - Kerry McGrath

FINALISTS:

• Flogas Ireland - Kerry McGrath
• Musgrave Group - Aoibhe Murphy
• Tive - Seán Reid

Best Use of AI in Customer Experience (CX)

WINNER:

Vodafone - TOBi & Beyond

FINALISTS:

• Fin (by Intercom) – The AI Support Transformation
• Klearcom - Innovative Cloud-Based
• Vodafone - TOBi & Beyond

Best Online Experience & User Interface

WINNER:

Three Ireland - A Future-Ready Digital Experience

FINALISTS:

• All human - Waterways Ireland
• bonkers.ie - Seamless Digital Journey
• Three Ireland - A Future-Ready Digital Experience

CX Impact in Retail & In-Store Experience

WINNER:

Centra Drumcondra

FINALISTS:

• Centra Drumcondra
• The Kylemore Cars
• Toyota Liffey Valley

Best Innovation in CX

WINNER:

Klearcom

FINALISTS:

• bonkers.ie - Direct to Driver
• eir - Wide Fi Ireland’s First WiFi 7 System
• FMI & MyMilkman
• Iarnród Éireann Irish Rail
• Klearcom
• Tive – Renewal Probability
• Vodafone – TOBi & GenAI: Enhancing CX

Digital Impact in CX

WINNER:

Yuno Energy Group

FINALISTS:

• Bank of Ireland
• bonkers.ie
• Calor
• Ernst & Young Ireland
• ESB Networks
• Yuno Energy Group

Best Use of Customer Feedback & Insights to Improve CX

WINNER:

ptsb

FINALISTS:

• Clubs to Hire
• ptsb

Best Use of Technology

WINNER:

Toyota Sandyford

FINALISTS:

• Toyota Sandyford
• Valeo Vision Systems - AI-Powered Defect Detection

Best Customer Loyalty & Reward Programme

WINNER:

ESB Networks - "Is This a Good Time?"

FINALISTS:

• Aer Lingus – AerClub Innovations in Loyalty
• ESB Networks - "Is This a Good Time?"

CX Impact in Utilities

WINNER:

Yuno Energy Group

FINALISTS:

• bonkers.ie
• Calor
• Yuno Energy Group

CX Impact in Financial Services

WINNER:

Bank of Ireland

FINALISTS:

• Bank of Ireland
• Intact Insurance

CX Impact in Public & Professional Services

WINNER:

STATSports Group

FINALISTS:

• STATSports Group
• The Passport Service

CX Impact in Technology, Media & Telecoms

WINNER:

Klearcom

FINALISTS:

• Klearcom
• TestReach
• Vodafone