2023 Shortlist

CX Champion

WINNER:

Bank of Ireland

CX Leader 2023

RECIPIENT:

Bernard Mooney

CX Team of the Year

WINNER:

ESB Network

FINALISTS:

• Circit
• DX Team - Electric Ireland
• ESB Network
• eServices - SSE Airtricity
• OTC Team - Diageo Ireland
• Queen's Accommodation - Queen's University Belfast

CX Rising Star of the Year

WINNER:

April Durnin - AIB

FINALISTS:

• April Durnin - AIB
• Clódagh Moynihan - Oakview Early Years Services
• Kristina De St Maurice - Fragomen Ireland

CX Impact in Food/Drink

WINNER:

Diageo Ireland

FINALISTS:

• Diageo Ireland
• Freshly Chopped

CX Impact in Retail

WINNER:

Shaws Department Stores

FINALISTS:

• Eason
• Kylemore Cars
• LOCO Scooters
• Saltmarine Cars
• Shaws Department Stores

CX Impact in Tourism & Hospitality

WINNER:

Trinity Brand Commercial Services

FINALISTS:

• The Convention Centre Dublin
• Trinity Brand Commercial Services

CX Impact in Transport, Logistics & Delivery

WINNER:

Aer Lingus

FINALISTS:

• Aer Lingus
• Bus Éireann
• Coll-8 Logistics
• Fastway

CX Impact in Utilities & Services

WINNER:

Calor

FINALISTS:

• Calor
• Electric Ireland
• Gas Networks Ireland
• Magnet+
• SSE Airtricity

CX Impact in Government & Public Sector

WINNER:

Gas Networks Ireland

FINALISTS:

• Gas Networks Ireland
• National Rehabilitation Hospital
• Passport Service, Department of Foreign Affairs

CX Impact in Pharmacy/Health

WINNER:

Leckey

FINALISTS:

• AllView Healthcare
• Kara Connect
• Leckey
• National Rehabilitation Hospital

CX Impact in Financial Services

WINNER:

Bank of Ireland

FINALISTS:

• 123.ie
• Bank of Ireland
• Liberty Insurance

CX Impact in Professional Services

WINNER:

Fragomen Ireland

FINALISTS:

• Accountant Online
• Fragomen Ireland
• Oakview Early Years Services
• Pennypop

Best Use of Customer Insights to Improve CX

WINNER:

ESB Networks

FINALISTS:

• Aer Lingus
• Bank of Ireland Global Markets
• Calor
• Dubarry of Ireland
• ESB Networks

Digital Impact in CX

WINNER:

Kara Connect

FINALISTS:

• Academic Registry, University of Limerick
• Electric Ireland
• ESB Networks
• Kara Connect

Best Use of Technology

WINNER:

Comfort Keepers Homecare Ireland

FINALISTS:

• Comfort Keepers Homecare Ireland
• Freshly Chopped

Best Customer Loyalty & Reward Programme

WINNER:

Electric Ireland Rewards Programme

FINALISTS:

• Aer Lingus
• Electric Ireland Rewards Programme
• Gas Networks Ireland
• Kara Connect

Best Innovation in CX

WINNER:

Oakview Early Years Services

FINALISTS:

• New Ireland
• Oakview Early Years Services