TP named 2025 Asia-Pacific Company of the Year for customer experience management

Frost & Sullivan has honoured TP as the 2025 Asia-Pacific Company of the Year in the customer experience management (CXM) services sector, highlighting the company’s leadership in AI-driven innovation, operational excellence, and customer value creation. The accolade reflects TP’s ability to align strategic initiatives with market demand while executing them efficiently at scale.

The recognition highlights TP’s high-tech, high-touch approach, which combines analytics, automation, platforms, and consulting expertise to deliver human-centred customer experiences. Its extensive portfolio spans customer experience, revenue growth services, back-office and financial operations, trust and safety, and enabler frameworks such as the Technology, Analytics, and Process Excellence (TAP) framework, AI-powered data services, and cloud and security capabilities. These integrated solutions help enterprises optimise operations, accelerate growth, and enhance customer engagement.

Dave Rizzo, TP’s President for Asia-Pacific, emphasised the company’s commitment to blending innovation with empathy, noting that AI-powered solutions and human-centric design drive efficiency and measurable growth for clients across the region. TP leverages global best practices while tailoring solutions for local markets, supported by regional centres of excellence, advanced analytics hubs, and AI-driven platforms. Its impact spans multiple sectors, including technology, SaaS, BFSI, healthcare, telecommunications, retail, e-commerce, and travel and hospitality.

Frost & Sullivan’s recognition underscores TP’s strategic agility, innovation pipeline, and customer-first culture. By combining forward-thinking technology with operational discipline, TP has strengthened its market position, delivered measurable outcomes, and set new benchmarks for excellence in CXM across the Asia-Pacific region.

Read the full article to explore how TP is driving transformative growth and shaping the future of customer experience management.