Tata Communications has acquired a 51% stake in Commotion, a leading provider of AI-driven enterprise SaaS platforms operating in the United States and India. The move accelerates the integration of AI into Tata Communications’ Digital Fabric offerings, particularly its Customer Interaction Suite, including Kaleyra, enabling contextual and convergent AI-powered experiences for customers and employees alike.

Commotion’s orchestration engine will integrate with Kaleyra’s channels, TX Hub, and CCaaS to automate and guide end-to-end customer journeys, shifting interactions from reactive engagement to predictive and generative AI-driven experiences. The platform delivers omnichannel automation, ultra-fast voice AI solutions, and ready-to-use autonomous digital agents that are intelligent, compliant, and continuously operational across internal business functions and customer-facing channels.

By unifying voice AI, agentic AI, agentic AI generators, and omnichannel journey orchestration, the acquisition empowers brands to automate complex tasks, deliver real-time hyper-personalised engagement at scale, and transform operations through AI-assisted digital workflows. The integration strengthens Tata Communications’ ability to move from AI experimentation to scalable, business-critical transformation and positions the company as a truly AI-centric organisation.

AS Lakshminarayanan, Managing Director and CEO of Tata Communications, described the acquisition as a key milestone in redefining customer experience through AI, enhancing the Digital Fabric to be smarter, adaptive, and future-proof. Murali Swaminathan, CEO of Commotion, emphasised the shared vision and global reach of the partnership, highlighting the potential to deploy AI responsibly across multiple industries.

The deal underscores the growing importance of AI-driven platforms in shaping customer interactions and operational efficiency, signalling how strategic acquisitions can accelerate digital transformation at scale.

Read the full article to see how Tata Communications is leveraging AI to redefine enterprise customer engagement and operational innovation.