Niamh Curtin, Head of Customer Support at Laya Healthcare, has been welcomed as one the judges for the Irish CX Impact Awards 2025, bringing over 25 years of experience in operations, strategy, and business transformation to the role. Her extensive expertise will help recognise and celebrate organisations that are raising the standard for customer experience across Ireland.

Over her career, Niamh has held multiple leadership roles—including Head of Business Transformation, Head of Strategy Implementation, and Head of Claims—where she has consistently driven operational excellence, efficiency, and customer-focused innovation. Her approach combines strategic vision with hands-on problem solving, ensuring that customer support initiatives deliver measurable impact while remaining aligned with organisational goals.

At Laya Healthcare, Niamh’s work centres on integrating advanced technology, streamlining processes, and enhancing service delivery to improve the customer experience at every touchpoint. Her leadership ensures that the organisation continues to fulfil its commitment to its members, reinforcing a culture of care, responsiveness, and operational precision.

Bringing this wealth of experience to the Irish CX Impact Awards 2025 judging panel, Niamh will evaluate entries with a keen eye for innovation, effectiveness, and measurable outcomes. She helps identify the individuals, teams, and organisations setting new benchmarks for CX excellence. 

The awards ceremony will take place on 4 December at the Royal Marine Hotel, Dún Laoghaire, where Ireland’s most forward-thinking customer experience professionals will be celebrated.

Key award categories include CX Champion 2025, CX Leader 2025, Best Customer Success Story, and Customer Contact Centre of the Year, celebrating initiatives that transform customer experience across sectors.

Stay inspired by exploring the full shortlist, event updates, and stories of CX innovation. Subscribe to the Irish CX Impact Awards newsletter for exclusive insights, announcements, and opportunities to connect with Ireland’s leading customer experience professionals.