UK freight forwarder Metro has established three regional offices in Leeds, Liverpool, and Belfast as part of its national growth strategy to enhance customer experience capabilities according to a company announcement.

The expansion reinforces long-term commitment to building stronger regional presence and delivering greater operational flexibility across the UK and Ireland. Each office has been established to enhance regional coverage, improve responsiveness, and strengthen sector support, particularly across retail, consumer goods, and manufacturing sectors.

Operating as dedicated regional hubs, the Leeds, Liverpool, and Belfast teams will deliver Metro's full service portfolio, including air freight, ocean freight, road logistics, customs brokerage, and specialist retail and e-commerce solutions.

The expansion enables customers to benefit from faster local decision-making, closer commercial and operational support, improved route flexibility and modal optimisation, and stronger integration with Metro's wider national and international network.

The offices are led by experienced industry professionals with deep regional knowledge. Mark Godfrey leads Leeds operations with extensive sales, key account management, and general management experience.

Tricia Maddox brings significant operational and trade management expertise to Liverpool alongside broad international customer experience.

Chris Orr leads Belfast operations, providing customers with direct access to Northern Ireland's distinctive trading position with dual access to UK internal market and EU single market.

Over the next 12 months, Metro will focus on accelerating regional revenue growth, expanding commercial and operational teams in line with demand, strengthening customer acquisition and retention, and enhancing service performance and reliability at regional level.

The expansion provides customers with greater stability, closer support, and access to broader range of multimodal solutions amid supply chain regulatory complexity, geopolitical uncertainty, and operational volatility.

Explore how logistics providers are enhancing customer experience through regional expansion in the complete article.